When we got to the hotel, there was no one out in front to help with luggages, when asked about this, the front desk stated ”there are no bell hops, but over there is a luggage cart for you if you need one.” Thanks for the help bud! During the ensuing few days, during breakfast we were charged the full amount for a continental buffet style breakfast (20/adult, 10/child) but there were no eggs, bacon, and/or sausage served at any of the stations. There was one employee at the omelet station manning up to 4 pans simultaneously to cook for all the guests and customers, which was obviously overburdening. We spent 3 days at the pool, only 1 out of those 3 days was there any wait staff to take our drink orders, other days we had to walk up to the bar ourselves to obtain any sort of beverage or service. Lastly, even though there were no wait staff circulating the pool area, one guest was able to become so intoxicated (quite amazing due to lack of staff) that he ventured into the hot tub while inebriated and passed out. It was only because of his friend who was present to pull him out of the pool while me and other guests yelling for help then going downstairs in person to provide medical assistance that we avoided a tragedy on premise. The highlight of the trip was the wonderful team of housekeeping staff that always were courteous and professional, offering additional assistance when asked. Kudos to the team and being the shining start of an otherwise underwhelming experience. This place was a mess. I understand it was after hurricane Ian and staff might have been depleted, but if you are unable to provide a safe and enjoyable environment, then take a page from JW Marriott down the street and cancel the reservations and offer compensation to your guests rather than rolling the dice!
Excellent
42 Reviews