Inns in Norfolk, United Kingdom

My dad went on a coach trip and stayed in this hotel. As you can imagine bus trips are generally for elderly people this time of year which this hotel is not disabled friendly despite what it states on their website. The hotel put my dad in a room where he had two flights of stairs that he at to climb up and down to get to his room in addition to using the lift. When asked if he could re-locate to a different room, it was not possible as he was informed the hotel was full. However, they did say that if he called reception they would see if they could get someone to assist him but my dad didn’t want to keep bothering reception and staff. The temperature of his room was cold and spent his first night cold whilst his friend in another room slept in his coat. He reported his room being cold and the hotel sorted this out but felt it was an inconvenience. Food was not that great. Had a beef stew one night which the beef was like leather. Not quite sure how this hotel is rated a 4 star but can’t help that as they were elderly guests on a trip. They were treated like being in an old people’s home with very little respect like you find in some residential homes. Each time they reported a problem, he said they didn’t seem to be bothered. This was my dad’s first bus trip experience and is frequent traveller, mainly abroad. But wouldn’t recommend this hotel to anyone especially for those with mobility issues or disabled. Certainly not disabled friendly.