Booked this room due to having an early flight the day after in Brussels airport. It did not disappoint! The hotel has a parking and is located very close to the airport. The staff is very friendly and efficient. This hotel is actually much cheaper than all the other airport hotels in Brussels, while offering a service as good or even better.
Very disappointing stay
We stayed at the Hilton Garden Inn Brussels Airport with my wife and our two children, and unfortunately the experience was far below what you would expect from a Hilton property.
The room itself was spacious, modern and nicely designed, which is the only positive point of this stay. However, I had clearly booked the room for four people, and this was also confirmed in my booking. Yet when we arrived, there was only one double bed and a sofa bed — without any bedding provided for the sofa bed. With two children, this immediately became a problem.
To make matters worse, the coffee machine in the room had only one paper cup and no proper mugs, which feels very cheap for a Hilton hotel. The TV in the living area was not working at all, which added to the frustration after a long day of travel.
When I called the front desk to explain these issues, the staff member was rude and dismissive. He even claimed I had only booked for two people, despite me having the confirmation clearly showing four guests. There was no apology, no willingness to help — just an unpleasant attitude.
Overall, this stay felt unprofessional and poorly managed. For a Hilton Garden Inn near an international airport, this level of service is simply unacceptable. I would not choose this hotel again and cannot recommend it to families.
The location of this hotel is perfect if you're having a flight. I could see the departure hall from my room. The room was spacious and quiet at night. However, I do feel that the price is a bit high for what you get.
The hotel doesn’t look like much from the outside but inside it’s very nicely decorated and has a great atmosphere,
Staff is super helpful and friendly.
Overall an amazing hotel and I definitely recommend it for the price.
The room is very spacious and has a kitchen, which is quite nice. The hairdryer works great, with strong airflow! You can have breakfast at the Holiday Inn across the street.
There's a free shuttle bus from the airport, but the departure times aren't very accurate. We queued at 6:30 PM for the 6:50 PM bus, but it still hadn't arrived by 7:10 PM, so we ended up taking an Uber. On the way back to the hotel, we actually ran into the shuttle bus that was supposed to take us there earlier... There's also a free shuttle bus to the airport, and its departure times are more or less on schedule.
PS: For travelers departing from Brussels Airport, make sure to arrive at the airport three hours in advance, otherwise, you'll be queuing for a very long time and might miss your flight.
The hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip.
Very good hotel, in an old complex, very close to the city center and the University of Leuven. The room was simple and clean, the breakfast was great, there were many choices, the quality was good, it was worth staying.
The reception staff speaks several languages, which makes travel easier. You can't hear any cars at all; it's a quiet location with easy access to major cities by train and metro.
67 reviews
7.2/10
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PHP 3,729
per night
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7,8/10
Good
Very friendly check in receptionist. The room was large and cosy. Within 15 minutes of BRU Brussels Airport. Will keep it in mind for next time.
The hotel is located close to Zaventem airport. Big modern and bright rooms. Bed was firm and very comfortable. Bathroom is spacious with large shower. Kettle and fridge are a plus. I would highly recommend the hotel.
excellent enjoying in Belgium next airport hotel , front desk is friendly and hotel rate is affordable nearby careful express can buy some chocolates for souvenirs...
Had a great stay in this hotel. Room is big and amenities are good. The down side is charging extra 9 euro for room service for delivering food to the room which i feel it is so unreasonable.
Great experience! We were 3 people + 2 dogs. The room and bathroom was spacious and very clean. The staff was very friendly. The breakfast was and had a lot of choices. Dogs welcome! The hotel is just beside the building where people do their IELTS English which was perfect for us.You walk out the door behind the reception and straight in to the Madison Building, IP Campus. Just a couple of things that could be better. No fridge in the room. No coffee machine, just instant coffee. Parking 15€ for the night. And for info. There isn't a restaurant in the hotel. We thought we could have had lunch where we had breakfast, but it wasn't possible. Instead you can buy ready-made meals and warm then up in a microwave. It wasn't too bad of quality though. Freshly made in glass jars and 3 vegetarian options.
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