Staying in Kobe for a night, I booked this hotel after reading reviews that it's close to Sannomiya Station and relatively new. It was super convenient coming from Kansai Airport; I took the airport bus directly to the Sannomiya bus terminal, and after getting off, it was less than a 10-minute walk with Google Maps. Getting to JR Sannomiya Station from the hotel takes a maximum of 5 minutes, and the Hanshin Line is less than 10 minutes away – both are very close! There are plenty of dining options downstairs, and a 7-Eleven right next door. If you walk out the main hotel entrance and turn left, there's a cute dessert shop called Dorsia about five minutes away. Plus, it's not far from the Sannomiya shopping district, so you can easily walk there. I forgot to take pictures of the room, but in a double room, there was no problem opening a 26-inch suitcase.
The hotel is nestled in Meriken Park, offering truly stunning views; the hotel itself is a scenic spot.
The room size and facilities met expectations. I had researched beforehand and booked an East-facing room. I made a mistake when booking and ended up with a non-refundable special offer room, which was slightly smaller. However, the bed faced the balcony, so if you're an early riser, you can actually catch the sunrise from this room.
The only downside is that the hotel might have been open for a while and hasn't been maintained very well. The cleanliness wasn't ideal, especially for Japan. There was a lot of dust on the ceiling directly above the air conditioning vent, which looked a bit messy. I hope the hotel pays more attention to these details.
I had read in guides that it's best to take the shuttle bus or a taxi to the hotel because it's uphill and inconvenient with luggage. However, there's an escalator to the left of the hotel, which is perfectly fine for carrying suitcases. Just be aware that it stops operating after a certain time at night, so keep that in mind when checking in.
Due to a flight delay, we were supposed to arrive at 4 PM, but it got pushed to the evening. We landed quickly, took the airport bus to Sannomiya, and easily found the hotel shuttle pick-up point. We were lucky to catch the 10:30 PM hotel shuttle.
Upon arrival, we also bought some food and drinks at the convenience store on the first floor of the hotel lobby. This is the only convenience store in the vicinity, and it closes at 11 PM.
Overall, the highlight of this hotel is its scenery. You can take your time to fully appreciate the beauty of Kobe Port – it's an experience worth having. The drawback is that it's a bit far from Sannomiya's shopping centers, which can affect your subsequent plans.
While the hotel's location isn't as bustling as Kobe's Sannomiya commercial center, it offers excellent value for money, considering its convenient transportation, shopping, dining options, and the hotel's facilities. Opened in 2023, the hotel is very new. I booked a 21 sqm Superior Twin Room, and it didn't feel cramped at all. What I particularly liked was the separate wet and dry shower room, making for a very comfortable shower experience. The hotel elevator goes directly to the basement, where a left turn leads straight to the ticket gates for Hankyu and Hanshin Electric Railways. A right turn and a short walk through the underground shopping street takes you to Kobe JR Station. For major Kobe attractions, including Himeji Castle, you'll primarily use these three railway lines (there are also many subways and buses, but they're largely unnecessary). Day trips to downtown Osaka, Nara, Kyoto, and other places from this hotel are very convenient and affordable. Outside the hotel and in the underground mall, there are plenty of restaurants for dinner. What I loved most were the two large supermarkets downstairs: Life and KOHYO, which offer many delicious and safe Japanese snacks to satisfy any craving. Many fresh food items start getting discounts in the evening, including sashimi, sushi, and tasty bread, which you can buy to eat in your room. Microwaves are available on the 6th and 10th floors. The hotel service was very responsive to requests, for example, when I asked for an extra pillow or daily coffee packets. The hotel's drawbacks: the duvet was too thick, and although the air conditioning kept me cool, its noise affected my sleep; the refrigerator was also a bit noisy. As a side note, for those traveling independently, getting to the hotel from Kobe Airport: take the Port Liner (elevated light rail) for 18 minutes (340 yen) to Sannomiya Station, then transfer to Kobe JR, Hankyu, or Hanshin lines, and the hotel is just 2 or 3 stops away.
First and foremost, a huge and sincere thank you to the staff! 🌹
I accidentally left my bag in the dining area overnight and only realized it the next morning... I felt like my world was falling apart! 🤣
I immediately rushed to the front desk to ask if a bag had been found, not really expecting much. But when the staff member asked for my room number, a glimmer of hope appeared. Then, she appeared before me with my bag, and I was so emotional I almost cried! Thank you again! 💐 You truly showed me what honesty, security, and genuine kindness mean.
The hotel itself is super convenient, just about 200 meters from JR Sannomiya Station. Everything you could need is nearby, and it's so easy to get anywhere by JR. When we left, the Limousine Bus stop for Kansai Airport was also close, within 500-600 meters, making our departure seamless.
From 5 PM to 8 PM, there's a fantastic happy hour with free drinks and snacks. We enjoyed it for all three days of our stay – great atmosphere! It really added to the fun of our visit 🥐🧇🥜🍪🍫🧈🥂🍭. While the room wasn't huge, for us, as sightseers not laden with shopping bags, the size was perfectly adequate.
Another thing to praise -> I booked a king room for 2 adults and 1 child. On the day of check-in, I didn't even mention anything, just checked in normally. When I opened the door, the room had one small bed and one large bed! 👏👏👏 (Perhaps when they copied our passports, they noticed our child was older and thought two beds would be better). A massive THANK YOU! 🌹🌹🌹 All in all, if I have the chance to visit Kobe again, I will definitely choose to stay here!
Taking the bus from Kansai Airport, it's not a long walk from Sannomiya Station. However, we initially went to the wrong hotel, finding another one by mistake. The hotel is located in a bustling market, which is very convenient. It's right behind Nanjingmachi (Chinatown) and extremely close to the seaside and Sannomiya. The hotel has Chinese-speaking staff who were very polite. The room was also quiet, and the toiletries were excellent. There's a 7-Eleven convenience store to the left. A 5-minute walk to the right will take you to Daimaru Department Store. We stayed for three days and were very satisfied. If we come to Kobe again, we'll likely stay here.
Stayed here 2 days before my Kobe cruise and it was good enough to rebook for another 3 days after we returned. The hotel is quiet new and located on top of the sannomiya station, giving underground access to most trains and shopping malls nearby. It's basically the center of Kobe.
Exits are 1st floor to the street and 2nd floor to station. Reception is 17th floor. Rooms are slightly bigger than most hotels in Japan. Even number room gives you the larger massage machine but room is smaller than odd numbered rooms. These have a smaller massage chair but bigger space and faces the port terminal if you have a cruise ship waiting.
They provide amenities, coffee and tea at 17th floor.
Did not try the breakfast but there is a convenient store on 2nd floor of the station, near the hotel exit - lots if
sandwiches and snacks here. There're hundreds of restaurants and malls underground and you'll get lost most of the time so look for entrance A1 and A2 to get back.
Airport bus from kansai stops 200m away and bus to the airport departs 100m from the station. Most of the highest rated restaurants are not more than 400m from the hotel.
I'll definitely stay here again.
Loved the great array of drinks available. Perfect for the weary traveler. Having a cup of hot coco set me up for the night. Loved the pajamas. The bed was the softest bed out of all the hotels I have been in Japan. Slept well as a result.
For muslim travellers, this hotel is just located near Kobe mosque (5-7 min walk) and Sannomiya stn, halal restaurants, and grocery stores. Room is nice, clean, and right size. Reception front desk staff are very polite and accommodative. You can borrow an umbrella if you need one. Looking fwd to stay here again.
Hotel near Awaji Island,Awaji City6.3% of visitors choose this area
Aalice99****2025.11.15
The hotel's hygiene and service are excellent. It's conveniently located 100 meters from Dongpu Bus Terminal, making it easy to catch buses to attractions, though do note that bus frequencies are limited, so check the schedule in advance. On the first floor, there's a microwave, oven, and coffee machine available for guests. Right outside the hotel is a beach, but it seems uncleaned with some litter, and at night, the sea outside the window is pitch black. There's also an Aeon supermarket nearby, which is handy for buying food.
The hotel's location is absolutely fantastic, right in Sannomiya. It's just a short walk to Sannomiya Station, the airport bus, and Daimaru department store. Directly across from the hotel is a 24-hour Don Quijote, spanning four floors – I always end up buying so much there! They also offer late-night snacks. While the room isn't huge, the separate wet and dry areas in the bathroom are a rare and welcome feature for a Japanese hotel.
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ZZhezidashuA very satisfying trip to Awaji Island was made even better by our hotel. Everything was arranged in the best way. We changed buses from Kyoto and confirmed the pick-up station through the Ctrip platform. When we arrived, it was still early, so we took the free shuttle bus to go shopping (with luggage back to the hotel). We used the coupons to buy lunch and ice cream at Hello Kitty. When checking in, the male waiters all kneel down to serve, and confirm the information of dinner and going out the next day. The room we stayed in is a single-family round house like a yurt with a viewing balcony and a wooden bath. The details of the room are all local characteristics (dressing box, free mini bar/dessert, washbasin are all petrified wood). The central roof is transparent and empty, and you can also observe the stars. We enjoyed the food here for 5 days, especially the dinner was not repeated and changed in various styles. What surprised me was that the waitress could perform saxophone and flute at dinner, and there was a restaurant like a stage on the island where you could also enjoy the waiter's musical performance. The 20,000 consumption vouchers given for 5 days are enough for you to go out for free at noon. We also bought Hello Kitty exclusive gifts for the children at the Big Apple with the vouchers. This trip to Awaji Island is more memorable than the trip to Kyoto, and the people are simple and honest. Everyone is working hard to promote tourism in Awaji Island, which is worthy of praise. I will bring my children here next time.
GGuest UserNice, modern and new hotel in Kinosaki onsen with great hospitality from the hotel owner and his staff. I was welcomed by the owner at the door when I arrived, and they even prepared a beautiful greeting card on my arrival. Welcome drink was provided and the owner recommended good restaurants and provided the USP of each onsen in Kinosaki. The room is spacious, clean and new! I especially like the Japanese style of the hotel. Yutaka and 1-day onsen pass were provided for my stay. As the next day I had to move to another hotel, the owner very kindly helped me to transport my luggage to another hotel near the JR station.
Overall, excellent stay, excellent people and excellent breakfast! :)
Would love to visit Kinosaki onsen again and stay with Utsuroi Tsuchiya.
AAnonymous User对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
DDaria GrWe stayed at the hotel in October 2024. We took two rooms for two.
Pros:
1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing.
2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself).
3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too.
4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel.
5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly.
6. There is a private onsen (we did not use it).
7. They give a free pass to 7 public onsen. They give discounts on souvenirs.
8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge.
Nuances:
1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much.
2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.
GGuest UserThe hotel's location is absolutely fantastic, right in Sannomiya. It's just a short walk to Sannomiya Station, the airport bus, and Daimaru department store. Directly across from the hotel is a 24-hour Don Quijote, spanning four floors – I always end up buying so much there! They also offer late-night snacks. While the room isn't huge, the separate wet and dry areas in the bathroom are a rare and welcome feature for a Japanese hotel.
CcorangThis is a great family-friendly hotel, featuring both indoor and outdoor playgrounds that are perfect for kids. The breakfast is good and offers a satisfying start to the day.
The hotel is conveniently located right next to Meriken Park, making it ideal for a relaxing stroll or sightseeing. It also provides a shuttle service to and from Sannomiya. Do note that the pick-up and drop-off points are at different locations, and the shuttle bus departs punctually.
The room is spacious, which adds to the overall comfort of the stay.
ちちなみStaying in Kobe for a night, I booked this hotel after reading reviews that it's close to Sannomiya Station and relatively new. It was super convenient coming from Kansai Airport; I took the airport bus directly to the Sannomiya bus terminal, and after getting off, it was less than a 10-minute walk with Google Maps. Getting to JR Sannomiya Station from the hotel takes a maximum of 5 minutes, and the Hanshin Line is less than 10 minutes away – both are very close! There are plenty of dining options downstairs, and a 7-Eleven right next door. If you walk out the main hotel entrance and turn left, there's a cute dessert shop called Dorsia about five minutes away. Plus, it's not far from the Sannomiya shopping district, so you can easily walk there. I forgot to take pictures of the room, but in a double room, there was no problem opening a 26-inch suitcase.
LLorenaPazInsuaThe room is very comfortable, quiet, and clean. The mattress is also very comfortable.
The hotel staff is very friendly. When we arrived, there was no parking space available right in front of the hotel, and the front desk employee went outside in the rain to guide us to another parking spot in the lot across the street.There is a coffee maker available in the lobby for morning coffee.
GGuest UserI'm fairly certain this hotel used to be the Daiwa Royal Hotel. I've stayed here many times before, even under its previous name, but this was my first visit since the rebranding. Considering the high price, the amenities provided were quite basic. On a positive note, the complimentary drinks and snacks were a nice touch.
The most significant disappointment was the 50-minute wait for breakfast. Had this not been an issue, my stay would have been far more satisfactory. During peak times, such as the busy summer holiday season, I strongly suggest they consider expanding the breakfast area or increasing its capacity. Despite the wait, the breakfast itself was absolutely fantastic. Unfortunately, this lengthy delay significantly impacted our sightseeing plans for the day.
GGuest UserIt's a bit of a walk from the station. The famous internet-famous church cafe is just a three-minute walk behind it. There's a Matsuya downstairs, perfect for breakfast. I stayed in a double room by myself and had plenty of space to open my suitcase. All the essential amenities were there, and the lighting was adjustable. I thought the service was great; the front desk always greeted me when I came and went.
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