The foreign language level of the front desk is average, and they can't communicate well in foreign languages. When checking in, I had to wait for a long time because other guests were invoicing. There was a smell of cigarettes in the non-smoking room. I had to open the window for ventilation by myself, and it was still very cold. The lid of the kettle was broken, but it could still be used normally. The front desk bowed and apologized many times, but that was all they could do. Not far from the train station, relatively quiet.
The hotel is right at the entrance of the ski resort and you can Ski in/Out. Guests of the hotel in Figure 3 can get a discount on the ski pass price. Our price for three days was 25,400 yen. There are very few people in the ski resort unless there is heavy snowfall. Very few people. There are several restaurants in the hotel, and you need to make a reservation for dinner in the evening. The taste is good. There are ski lockers on the first floor for free. Friendly advice, try to bring your own shoes and boards. The shoes rented by the ski resort are very loose and the boards are heavy and hard.
It was our second time staying at Naeba. The rooms are not the best, the floor is dirty but at least they staff were diligent to make the bed and change our towels daily.
The selling point is really the slopes and the scale of the hotel which has more than 6 buildings, with 4 rental shops spread across the various lobbies, multiple ski schools, eateries, which is very family friendly.
The ski area is great for December (start of the season) not too crowded and priced reasonably (food, rental etc) Children below 12 yo get free lift passes.
My asks: laundry dryers can be better, and I wish the rooms are freshened up and old carpets removed. But overall, the scale of it, and amenities make it a great stay.
Great location. Room size is huge. Bed is comfortable. Ventilation along the corridor is a problem as there's persistent food smell but fortunately it does not affect the room. Public bath is ok.
excellent ski resort with related facilities
rental shop just nearby with reasonable price
hot spring in public provided
buffet restaurant and a Japanese restaurant under the hotel
ski locker per room provided and 24 hours convenient store
however the room cleanliness maybe improved
The location of the hotel is a bit far from the station, but there are buses that can go near the door. The buses are very convenient. There is a shopping street in front of the hotel, which is very convenient for eating and shopping.
The room is a little smaller, not enough to affect the quality, the reception staff is very kind, there is 7-11 downstairs, if you don't want to eat convenience stores early, you can choose the breakfast of the restaurant. I personally feel that it is delicious and very Japanese; Because I was going to Miyu Village the next day, I stayed here for a day. There is no bus at this station. I don’t want to walk. I can only take TAXI. It takes about 15 minutes to walk to other places. There is a sushi restaurant next to GU. It’s not bad. I spent NT400 eating more than in Taiwan. I can only say that it’s great.
I found the dinner and breakfast expensive. As the price is expensive than other hotels we expected more variety but it was lesser than where we usually go. So were quite disappointed as I dont eat sea food and paying 3000 for break fast and 5000 for dinner when you dont eat fish is quite expensive and alcohol was quite expensive too.
There was lots of activity to do so we enjoyed that as we reached the hotel before check in time
The hotel is old, and the soundproofing is not good. You can hear the snoring next door at night.
The price has increased a lot during the cherry blossom season. There is a Lawson opposite and several small restaurants around. It takes 3 minutes to walk to the station and 1 minute to walk to the express bus station. The geographical advantage is obvious. There is no choice for small places. The front desk is still very friendly.
The hotel was dated, using the physical key system for the room. Amenities were lacking compared to many other hotels. Room heating worked well but the water temperature was unstable. The room was dark even with all lights switched on.
Very Good
170 reviews
8.5/10
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8.9/10
Very Good
GGuest UserGreat location. Room size is huge. Bed is comfortable. Ventilation along the corridor is a problem as there's persistent food smell but fortunately it does not affect the room. Public bath is ok.
BBravoTomatoIt was our second time staying at Naeba. The rooms are not the best, the floor is dirty but at least they staff were diligent to make the bed and change our towels daily.
The selling point is really the slopes and the scale of the hotel which has more than 6 buildings, with 4 rental shops spread across the various lobbies, multiple ski schools, eateries, which is very family friendly.
The ski area is great for December (start of the season) not too crowded and priced reasonably (food, rental etc) Children below 12 yo get free lift passes.
My asks: laundry dryers can be better, and I wish the rooms are freshened up and old carpets removed. But overall, the scale of it, and amenities make it a great stay.
GGuest UserNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
GGuest UserTravelling with my mom. Had a brilliant stay even though there were super strong winds on that night. There was perfectly delicious restaurants nearby, only 2mins away was ootoya- excellent food and service. The man who was running the hotel reception was so kind and friendly and went to extraordinary lengths to help us with our luggage and shipping to our next hotel. The breakfast was also yummy, simple flavors but wonderfully traditional japanese fare. My mom has some mobility issues too, so we were glad to see the relatively spacious room and wider than normal bath tub. 100% recommended!
One small issue with trip, not the hotel, I would have appreciated a more obvious flag out that the payment made online was a DEPOSIT. The man was quite flustered when I said I paid online already because you have to pay again when you get there then get a refund from trip after checking out. Please be aware of this when you book! But it was my oversight - although trip PLEASE emphasise these things a little more!
PPradthanaThe place is quite ages but still well maintenance. I love the hot tub so much. So we never use the shower and tub in our room and we just went to enjoy the hotel’s public bath instead. The outdoor ones are very amused. It was one of my best stay and the first impressive ryokan style I have experienced. Highly recommend. The hotel’s staffs are so helpful, polite, and friendly. The breakfast is so so and the dinner is very nice presentation. The dinner comes with courses and it is quite fancy for me as they serve one by one. The main dish is fish but we love the grilled beef they served so much.
KK三浦We have continued to use it since last year.
The size of the room is similar to that of a typical business hotel, but it is kept clean and the bed is comfortable.
Because location is near interchange, it is convenient to go here and there.
GGuest UserOur stay at Yukinohana Ryokan was nothing short of exceptional. From the moment we arrived, we were welcomed with warm hospitality that made us feel at home. The blend of traditional Japanese elegance with modern comfort made for an unforgettable experience.
The service was impeccable. Every staff member was attentive, kind, and eager to make our stay as comfortable as possible. Their attention to detail and genuine hospitality made a lasting impression.
Yukinohana’s location is also excellent, just a short walk from Echigo-Yuzawa Station, making it convenient for travelers. We can’t wait to return!
GGuest UserThe hotel is close to the train station, but need to walk uphill. Although we clearly booked 2 adults 2 kids in Trip.com but the hotel still charged the extra costs for 2 kids (2 years old) for additional 4400 Yen, pay cash at the checkin counter. The room was ready at 3PM and got the room on 3rd floor with mountain view at the back of hotel. The room was spacious, nice and clean. Staff came for turning down the bed futon in the evening. The breakfast was so amazing and plenty of choices. Overall, we had a good stay.
GGuest UserIf you're just staying overnight with breakfast included, the bathroom is only big enough for about 4 people due to the size of the washing area and the number of chairs. I have bad knees, so I wanted a chair with a high seat. I looked for one, but couldn't find one.
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.
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