It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
Hotel is a convenient walk from the nearest bus stop, and it provides a comfortable feeling within the hotels itself. The buffet was delicious, and they feature daily changes on the rice to give an insight on the type of rice you can get from which part of their prefecture.
Hotel service was great, and the comfortable night gown was a perfect touch as you wear it to call it a day when you sleep.
Only thing is that there was no laudry facility in the hotel, but it was, in general a great experience.
Art hotel in Niigata is great. A very accessible location in many restaurants around especially the main station of Niigata. The hotel is clean and they have a very welcoming staff. We stayed there for one night only but we will definitely stay again.
Great location, within 5mins walking distance from Niigata station. There are nearby convenience stores. The place also seemed to be recently renovated and is well maintained. Staff service was good. affordable breakfast buffet option is also available. The food was very good, the locally sourced rice is excellent.
good stay overall. Located near both to the Niggata station and Bandai bridge, it is a standard Japanese business hotel. It's a bit worn down, especially the room carpets and walls. Also sone amenities like coffee or tea are not available in your room, need to go down to the 2nd floor. Not practical. They also operate a no-clean policy during your stay, they just hand your towels on your door.
It was conveniently located near the station!
I went by car, and it was great to be able to park right next to it for 1,100 yen for one night. There were only a limited number of spaces, so it was first come, first served.
The floor of the unit bath was dirty...there was hair on it and it looked like bath salts had been left behind...
Breakfast was simple, but included, and I think it was very good value for the price.
The hotel is right next to Niigata Station, with direct access from the third-floor exit, which is very convenient. The hotel is average in size but the bathroom is not cramped, which is a good comment. The room is also relatively new. It's just that the breakfast is really lackluster, there is nothing to eat at all, but the breakfast is not expensive. Will stay again next time.
This was my first time staying at this hotel. It's a 7-8 minute walk from the station. The hotel itself is nice, and there are many restaurants nearby, but the area is also a well-known area in Niigata, so it's a little chaotic.
Also, Niigata Station is under reconstruction, and it's been over a year and still not finished. If you're taking the train, be sure to allow extra time.
Niigata rice is famous throughout Japan, especially the rice from the Uonuma region. Local product shops offer rice in various weight packages, making it a great gift.
Although the facilities were a little old, the hotel's excellent location (just a five-minute walk from Niigata Station), reasonable prices, and buffet breakfast made for a comfortable stay. The large public bath was also excellent. I think this is a great hotel for business travelers.
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99 reviews
8.4/10
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6.1/10
__WeChat291341****The rooms are classic Japanese style with fairly complete facilities. The ski resort and cable car are right outside, making it a perfect place to relax. The staff are very friendly and welcoming. The guesthouse also offers a variety of delicious food. After a tiring day of skiing, you can go back to the guesthouse for a hot shower – it's incredibly relaxing! I'll definitely come back with friends next time. Highly recommended!
GGuest UserThank you for providing the comfortable hot springs and clean accommodations, allowing us to relax and unwind during our trip. However, our service during this stay fell short of expectations, and we would like to offer some sincere feedback as a reference for your pursuit of excellence.
First, it must be acknowledged that the hotel's facilities are indeed commendable. The excellent quality of the hot springs, and the consistently clean and tidy public areas and guest rooms, demonstrate a five-star hotel's commitment to basic quality, which is impressive.
However, the core of a true five-star experience lies in the service provided by the ”people,” and this is precisely what we found most regrettable. From the moment we arrived at the hotel, we experienced an unexpected ”self-service” atmosphere. We were carrying a lot of ski equipment, making movement quite difficult, yet no porter offered to help us unload our luggage or provide guidance. We had to carry our heavy ski equipment and luggage piece by piece from the vehicle to the luggage cart ourselves; the chaotic process contrasted sharply with the attentive and welcoming service we had expected.
After check-in, several attempts to contact the front desk for inquiries were unsuccessful as the phone remained unanswered for extended periods. This communication breakdown inevitably caused anxiety and helplessness at crucial moments. Furthermore, occasional obstacles were encountered in communicating with staff in English, leading to unnecessary misunderstandings. The most obvious example was a notification letter we received regarding upcoming maintenance work in our room; the English version contained significant translation errors regarding the dates of the work, causing initial confusion. These details reflect room for improvement in the hotel's international service standards.
Additionally, adding hot and cold water dispensers to the common area, particularly in the coffee corner, would be beneficial.
DDavid2359It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
JJohn HachiwareWonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
GGuest UserNot the most modern. But very cosy and warm, impeccable service and hospitality. Child play facilities inside the hotel (up to 6 or 7 years old). That's a bar for the adults too, open tab until the night. Private onsen is available for 1000jpy for 45 minutes, and is adjacent but separate to the public onsen that is available to hotel guests. Parking is just outside the hotel. Restaurants and snow gear rental is available down the road.
LLieu Munn LoongMy wife and I have had a 3-night stay at this Toyoko Inn Joetsu Myok Eli Nishi Gucci Room #1306 from 13 to 16 October 2025.
The Hotel is just a 1-minute walk away from the Joetsumyoko Station. Similar to other Toyoko Inns, the modest reception is on the First Floor and it has limited parking lots on besides the Hotel, and also a bigger open car park about a 2-minute walk away. So we are grateful and thankful that we were given a lot for just ¥300 per day for 3 days at the open car park very nearby. The Hotel staff are polite and helpful, and are not quite able to communicate in simple English.
As the Hotel is located quite away from the city centre of this very small city, so there is no shopping centre nearby except a few eateries are near the Station and within comfortable walking distance.
The hotel room is the standard typical type whereby it is small but very clean. The bed and pillows are comfortable for our liking, and the small bathroom - again the typical Japanese type - is clean and its has strong water pressure for a comfortable shower.
Like all Toyoko Inns, the Hotel provides daily breakfast of simple home cook styles; varieties are limited, but it is very comforting that gives a nice start for the day. Also, it offers free coffee and tea via machines 24 hours daily.
At SGD S$97 per night with breakfast, we find it value for money and we will choose to stay here if we travel to Joetsu or Myoko again.
SSze Yu FungMy wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.
IIYAClean and comfortable, very suitable for family travel, parking is also convenient. In short, it is highly recommended for parents and children. If you drive in Xinyi, choose this one, the service is great!
GGuest UserLocation, food, outdoor and services are all top notch. But if you are skiiing/snowboarding, it’s not the most convenient. The whole hotel uses tatami set-up, from check-in counter, meaning you have to take off your shoes and drop equipments immediately, then carry them across the hallway to the lift. And there’s no drying room.
LLUNAAAAUI've stayed here many times! The service is excellent, and you really feel at home. The rooms are spacious and very comfortable. I enjoyed the hot springs every day, which was wonderfully relaxing. They also offer complimentary amazake daily, which is delicious. The free lockers for luggage are a huge convenience. Plus, it's incredibly close to the station – practically right outside!
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