For the hotel
That they had everything we needed
For the hospitality
Every person you meet all to cheering with you and willing to help you
Marcus help us to set up a nice tour which we enjoyed so much for Dart river experience
Very good, the first tier hotel in Queenstown, well-deserved, very comfortable. But it doesn't work. Overall, I still think the price is a little expensive, it should be better if it is off-season.
We stayed in Queenstown for three days during our honeymoon. I felt rested. The view was beautiful when I opened the curtains. I experienced unprecedented service. When I was having dinner, I mentioned to the butler that I had fallen and needed to go to the hospital. The manager called me in the afternoon to ask if I needed any help. The dinner menu didn't change much during the three days. It would be better if they could change it every day and give me a tasting menu. On the second night, I was surprised to find that the waiter in the restaurant was a mixed race of Chinese and Western.
Clean and tidy, warm service. The hotel is small with only nine small houses, good privacy. There is Ms. Bella who speaks Chinese, very warm. The hotel can pick you up in the town, and a taxi from the town is only about 15 yuan. It is a very good hotel suitable for vacation, lying flat in the hotel. The weather has been bad these days, and I only saw the stars in the sky one night. Anyway, it is a very good resort hotel.
Environment: The most important thing is the environment. It is right in the center of Queenstown. Open the window and you will see the largest lake.
Facilities: There is a small happy hour living room with many Chinese elements and a wide variety of wines.
Hygiene: Hygiene is okay, but water easily flows out of the bathing area
Service: The young lady who received me in Queenstown on the first day was very enthusiastic.
Location: The hotel is located close to the Queenstown airport but approximately 15 mins away from Queenstown itself.
Parking: There is no parking bays at the Hilton (only valet) itself but it shares with Doubletree which is limited. Due to some maintenance work, level P2 was closed off and had to park in a reserved slot for the night. Cost of parking is NZ$ 16 per night.
Rooms: This is where my issue lies, the room temp is centrally managed and it was freezing at night especially with the floor to ceiling windows. Had to go to the front desk for portable heater and extra blankets on the 1st night. Bathroom is non-heated (with tiled floors) so extra cold in there. In most places we stayed in NZ, the bathrooms had heated lamps overhead for comfort. I requested the accessible room for mom and it was provided as requested although the location of the room was on one end of the building which is a distance to walk.
Food: Breakfast was a good selection and ran from 630 to 1030am.
Right outside the door is a stunning lake view, with huge floor-to-ceiling windows. It has all the amenities you could need, including a kitchen for self-catering. We stayed for three days and were very satisfied, though room cleaning was a bit slow, and you need to inform the front desk in advance for breakfast.
The hotel charged service fees and forcibly deducted money from the credit card.
Our family had dinner at the hotel. The hotel waiter thought we were foreigners and didn’t speak good English, so the bill was wrong. After we checked the prices one by one, they changed it.
Unfortunately, my stay was not very comfortable. The soundproofing is very poor, and there is a nightclub nearby that plays very loud music late into the night, making it difficult to sleep. For those who drive, can park on the roadside across the street for free after 6pm. In addition, the shower water pressure was very low, which was disappointing.
The hotel's location is superb, offering breathtaking views right from the window. The serene and elegant ambiance makes you feel instantly relaxed the moment you step inside. And the service is simply impeccable. From the warm welcome at reception to the thoughtful room service, every detail made us feel comfortable and well-cared for. The food was also a delightful surprise. Whether it was the extensive breakfast spread or the delectable main courses, we left completely satisfied.
Great
232 reviews
9.3/10
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PKR 104,885
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8.1/10
Very Good
EEphywoldI had 3 night Copthorne Hotel and Resort
Queenstown Lakefront the room is clean and basic the bed comfortable l had a good sleep the room to big even had a good seating area coffee tea in the room TV had variety of choices however the bathroom that not that great they need to get rid of that bath basin I am not sure what is purpose? The shower curtain so cheap common if you charge your guests a top dollars you can afford a decent shower curtain it New Zealand not a 3rd world country. All the Wi-fi so terrible even basic email take time to download also what is deposit for if you don't have any minibar in the room? I think all those can improve a good management I had pizz one night taste good anyway this Queenstown accommodation always in short that way they don't care still a good place to crush a big hot two.
WWendylwwfree parking provided, near pak n save
just that need drive to city area. but fully furnished with simple cooking equipment, washing machine and dryer.
satisfied
there is a thai restaurant downstair, food are delicious
GGuest UserThis hotel offers excellent service and boasts new facilities. The rooms are incredibly quiet, ensuring a very comfortable night's sleep. I highly recommend staying here when you visit New Zealand. The amenities are comprehensive, and the self-check-in and check-out process is very smart. It's definitely a top choice for accommodation during your travels.
KKhoThe place is spacious and the location is excellent. It is right next to the main road. After watching the little penguins, you can buy fast food nearby before returning to the hostel. The room is spacious and there are staff on duty at night. You can park at the door, which is very convenient
HHuobatuThe hotel environment is particularly good, the proprietress is a Chinese sister, especially good, give me milk, it is very quiet, and very close to the scenic spot, there is a McDonald's and gas station ten meters away, there is a fish and chips 100 meters away, and the Chinese are also delicious but not friendly. In short, the hotel is very clean, the location is good, convenient and fast, parking is very convenient
이이진희We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs.
As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.
MMonica MartesanoThe view from our room was amazing. However, there was a beam in the room that obstructed the perfect shot, which made the pictures look annoying. The bed was quite dusty, with dust particles visible on the white linens. Additionally, the room was very small, and the online photos were misleading. The toilet was not clean, the room service only replaced the bath towels on the second day and did not perform basic dusting or vacuuming, which is expected in a hotel setting, not an Airbnb. Overall, the view was the only aspect that made our stay enjoyable.
MM15515****Highly recommended! It's a suite design with a kitchen that not only has a stove but also a microwave and oven, and all the basic cooking utensils are provided. Both the living room and bathroom offer lake views, which is incredibly pleasant. The TV supports screen casting, and the bathroom facilities are quite modern. There's even a very small balcony, big enough for two people to stand on. I got a great deal when I booked, but normally it's about 1300-1400 RMB per night. It's a fantastic option if you don't fancy the local food and want to cook your own meals.
GGuest UserWe booked a lake view room. Although it was on the ground floor, it had a lovely balcony, which was perfect for couples to enjoy the Queenstown views from. Breakfast is served very punctually, so if you're late, you might not be accommodated. Queenstown truly is beautiful!
::))We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere.
We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time.
The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants!
We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff.
Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!
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