My second stay at Swissotel Makkah, and once again, it was absolutely perfect.
From the moment I checked in until the time I checked out, everything exceeded my expectations. The staff were professional, warm, and genuinely attentive to every detail. The service was seamless, the room was immaculate, and the overall atmosphere was peaceful and welcoming.
I truly felt cared for throughout my entire stay. This hotel consistently delivers outstanding service and comfort. I am always impressed and will definitely be coming back again.
Location is a little far away, no resturant nearby. Shuttle bus is good but some how bus stoppage near haram was almost 400-500 meter away. Overall stay is good, hotel is very clean and good in rate. Breakfast is also good but below other Novotel
Service was very bad ,bed mattresses were not good ,broken pillows,need to ask again and again for one minor item ,staff was rude and air con was not working properly either
Location was very good
I stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there
I recently stayed at this hotel and can confidently say that the experience exceeded all expectations. From the moment I arrived until the day of departure, everything was handled with exceptional professionalism, care, and attention to detail. The level of service provided truly felt outclass and made the stay both comfortable and memorable.
One of the most impressive aspects of the hotel was the cleanliness. Every area—whether it was the room, bathroom, corridors, or common spaces—was spotless and extremely well maintained. Housekeeping deserves special appreciation for their consistency and dedication. The room was cleaned thoroughly every day, fresh towels were provided, and everything was arranged neatly, giving a real sense of comfort and hygiene.
The staff were outstanding. They were polite, respectful, and always willing to help with a warm and welcoming attitude. Any request or question was handled promptly and professionally, making us feel genuinely valued as guests. Their hospitality created a relaxed and positive environment throughout the stay.
The room itself was well equipped, comfortable, and thoughtfully arranged. The bed was very comfortable, allowing for a restful sleep, and the overall atmosphere of the room was peaceful and pleasant. Everything worked perfectly, from lighting to amenities, which added to the stress-free experience.
Overall, everything about this hotel was perfect—from service and cleanliness to comfort and management. It is rare to find a place where all aspects are maintained at such a high standard. I would highly recommend this hotel to anyone looking for quality accommodation, whether for family, business, or religious travel.
I will definitely choose this hotel again in the future and would not hesitate to recommend it to others. A truly excellent stay from start to finish.
Everything was outstanding, from the hotel reception staff to every detail. They truly excelled in every aspect: flexible service, cleanliness, and excellent manners. The rooms were spacious, and the service was quick and responsive. In short, this hotel deserves to be stayed at again.
Thank you, Hotel Fender 💐
The location of the hotel is fabulous
There are three routes to the masjid ul haram. One is exiting the lobby and turning left, walking up marriott and then turning right (you will see the haram to see what I mean) - then walk down the slight hill. The second is exiting the lobby, and walking left across the street, straight through hilton convention. The third is exiting the lobby, turning left and walking up the stairs that are next to Makkah Gate sign. You then turn left and head to haram down the escalators that everyone posts about online!
It is hilly using route one or three, but not really an issue for walking or pram users.
This is aside from two other ways to reach the haram: the marriott shuttle bus which drops you near conrad, near the I love Makkah area. Or, the golf buggy which takes you the same route as Walking Route One I mentioned above. Id recommend getting the buggy as its less crowded. The golf buggy comes to the same drop off spot to take you back. Shuttles buggys are really constant and timely, jus wait around. The marriott is opposite the Address hotels back entrance.
There are wonderful coffee shops if you climb the stairs as mentioned in my Walking Route 3 I mentioned above. Great area to take children to play and run around.
The mosque is part of the haram so every room has a live speaker during prayer time with mic volume to adjust. You can joim salaah from your room or go to the prayer room on floor 3.
Reception gave us a cheaper breakfast or dinner price than online voucher places.
Breakfast is average but convenient.
There is a cafe on ground floor that serves nice hot or cold food anytime in the day. A baskin Robbins freezer is also there.
Hotel staff and reception are lovely!!!
Stayed at Rose star hotel Jeddah and had a very pleasant experience. The hotel was clean, comfortable, and well maintained. Staff were friendly and helpful throughout the stay, and check-in was smooth. The facilities were good, and the overall atmosphere was calm and relaxing. A great option for anyone visiting Jeddah .
Lovely hotel very clean and calm and peaceful. Gym was smaller than expected and weights don’t go more than 20kg. Ac works great. The pillows were like balloons which wasn’t comfortable but overall stay was lovely.
Hotel near King Abdul Aziz Road,Jeddah100% of visitors choose this area
GGuest User2025.11.04
Good service overall, however I had to wait longer receiving the hotel trolley with waiter for checkout.
Very Good
56 reviews
8.9/10
Check Availability
See All Hotels With Wifi in Makkah Province
Frequently Asked Questions
How do I book a hotel on Trip.com?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.