Trip Airport Pick-up Service Guidelines
【Booking Pick-up Service】
Please provide the following information when booking:
● Flight Information: Please fill in the departure and arrival cities of your flight, or the final arrival flight number. If you have already booked your flight on Trip.com (http://trip.com/), you can select the flight information card to associate your flight. This is to track your flight information, and if your flight is delayed, the driver's arrival time will also be adjusted.
● Destination and number of passengers: Please note that infants/children are counted as one person.
● Contact information: To ensure smooth communication, please provide your name, phone number, and email address when booking (only the information for one passenger is sufficient). Currently, our services cover more than 110 countries, more than 660 cities, and more than 740 airports, so you can enjoy convenient pick-up service wherever you are.
【Vehicles and Prices】
We offer a variety of vehicles to meet different needs. All prices are flat-rate, including vehicle usage fees, road fees, parking fees, highway fees, and toll fees. You don't have to worry about extra fees, we promise you the best price. Actual usage fees vary depending on the reservation time and usage time, so price search results are only valid for reservations at that time. We recommend that you make reservations and pay early to enjoy the current price.
【Order confirmation and cancellation policy】
● Order confirmation: After payment, you will receive order confirmation information by email. Details of the service provider will also be included. After a specific driver is assigned, you will receive detailed information such as the driver's vehicle number and phone number by email or order details page. If the driver is changed, we will also notify you of the latest driver information through email and order details page.
● Order cancellation: We offer a free cancellation guarantee and you can cancel at any time before the free cancellation time (which varies depending on each product and can be confirmed at the time of booking). In addition, if the related flight is canceled, the destination is changed, or the flight is delayed by more than 2 hours, you can cancel the order even after the final free cancellation time and receive a full refund.
【Additional services】
We offer additional services such as name board transfers and child seats, which you can choose as needed.
● If you book a name board transfer, the driver will wait at the airport exit with a board with your name on it.
● If you are traveling with an infant or child, please select a child seat according to local policies.
【Same-day airport transfer】
On the day of departure, the driver will pick you up at the designated location according to the requirements of each airport.
● Pick-up guide: For most orders, we provide pick-up point guides, which you can check on the order details page or email.
● If you have booked a name board transfer service, the driver will wait for you at the airport exit with a board with your name on it, so you don't have to look for the pick-up point.
● If there is no pick-up guide for the airport in your order, you can contact the driver through online messaging (real-time translation is provided) or call the customer service hotline to confirm the pick-up point.
【Free waiting service】
Each order includes a free waiting service, and the driver will wait at the airport for free from the time of vehicle use. The waiting time varies depending on the product you book. In addition, if you want to stay at the airport for a while after arrival, you have the opportunity to independently change the pick-up time once, and you can also change your contact information. After getting into the vehicle, the driver will select the best route based on real-time traffic conditions to ensure a safe and comfortable journey.
[Receipt Delivery]
After the order is completed, a receipt will be sent to the email address you entered when placing the order within 24 hours.
The above is the transfer service guide. We will strive to provide you with a better customer experience. If you have any questions, please feel free to contact us! We provide various customer support channels, including supplier IM, supplier phone, platform email, platform IM, and platform phone.