Mandarin Oriental, Shenzhen: A Stay Full of Surprises and Shortcomings

Mandarin Oriental, Shenzhen: A Stay Full of Surprises and Shortcomings Not long ago, I had the pleasure of experiencing the newly opened Mandarin Oriental, Shenzhen, staying in a Premier Room with an area of over 70 square meters, offering ample space. Upon entering the room, the spaciousness of the walk-in closet and bathroom was surprising. The toilet is placed in a separate compartment, which is a thoughtful design. The overall feel of the room was much better than what I had seen online, especially the bathroom, which was solidly built. Although the design was not overly complex, the quality was palpable. However, the wooden furnishings of the hotel were disappointing; many wooden panels were peeling and warping, the wooden door of the room felt light and lacked texture, and the bedroom's backdrop, although not as ugly as in the pictures, was still not aesthetically pleasing. The bed linens in the room deserve praise. The mattress was firm with strong support, and the quilt felt silky smooth, ensuring a good night's sleep. The bathroom was equipped with a smart toilet, a large bathtub, and the shower area even had a window, adding a lot of comfort and relaxation. However, the mouthwash cup being plastic was a bit of a letdown. The service at the hotel was impeccable. From the ground floor concierge to the front desk in the sky lobby, all the staff I encountered were very nice. However, every time I passed by the elevator, several people would bow to me, which made me feel a bit awkward due to their enthusiasm. Overall, although the Mandarin Oriental, Shenzhen has some flaws in its hardware facilities, the excellent service and comfortable bed linens left a deep impression on me. I look forward to the hotel continuously improving in the future to provide guests with a more perfect stay experience.