Shenzhen Conrad

This is my first time at Shenzhen Conrad, and I can say it is one of the top two Conrad hotels I have stayed at in terms of service. From the moment I got out of the car, the doorman helped me with my luggage, and the concierge at the door handed me a luggage card and guided me to the lobby. The lobby staff saw my diamond card and immediately took me to the lounge. Since it was happy hour, the lounge atmosphere allowed me to dine first, and the staff also helped me with the check-in process. The entire process was so smooth that it made me feel at home. I am very grateful to every staff member for their help during my stay. The only small regret is that after checking out, I found that the bill included charges for two ironing services that were supposed to be complimentary due to the executive lounge benefits. I reported this issue to customer service, and they quickly corrected the bill. Despite this small issue, their attitude towards resolving the problem was very prompt. I appreciate their professionalism and enthusiastic service. Executive Lounge: Top 1 among the Conrad hotels I have stayed at. During happy hour, they offer lamb chops and salmon steaks, which are not commonly seen in lounges. The taste of various main courses and desserts is also a notch above other lounges. Breakfast includes à la carte dishes that are carefully plated. Amenities: The usual Byredo products from Conrad.