Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
49 reviews
8.6/10
1 night
From HK$494
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Travelers Reviews of Hessen Hotels
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8.9/10
Very Good
GGuest UserLocation is so so because around the Main station is not very safe and lots of shady places around it.
Room smelled a bit weird.
There were 2 cups and kettle yet no spoons to steer the tea etc. Toilet was very tiny lol. Bit on the edge of on tight budget style.
Breakfast was good and cleaning somewhat good until on the second day evening after showering, 2 towels were with blood on it. Was so tired so didn’t even talk to the hotel at the time. But very disappointing.
GGuest UserThe room was fairly clean, though the pillows had a slight smoky smell and the kettle looked quite old, probably due to prolonged use. Breakfast wasn't extensive, but everything was fresh. The building isn't tall, with floors ranging from 0-3, where '0' is effectively the first floor. It was pretty quiet at night.
Nno29estrellaExcellent! Very close to the station, just a three or four-minute walk. The room was clean and the bed was comfortable. I had a small issue initially, but there was a blonde front desk lady who was incredibly helpful and resolved my problem. She really saved the day, a big thank you to her! I highly recommend staying here; it's affordable and great value for money! A very pleasant stay! If I'm ever in Frankfurt again, I'll definitely stay here!!
GGuest UserThe environment here is absolutely fantastic! The location is superb, really close to the airport with no traffic issues, and getting to the city center is super quick, just a few kilometers away. All the main attractions are nearby too. Plus, the area around the hotel is incredibly convenient, with everything you could possibly need.
GGuest UserI had been staying at this hotel for 6 consecutive days. The night before, I extended my stay for room 417 at the front desk. The hotel system has a complete record of my extension, and it was agreed that I would continue to stay in the original room. When I returned after going out, the hotel, without my consent or prior notice, unilaterally changed my room and altered the accommodation agreement.
The new room had no duvet and no bath towels. I had to go downstairs repeatedly to request all basic amenities. One male front desk staff member was extremely rude and demanded an additional 1.90 Euros for a bath towel, even writing a note that said 'It cost 1.90 Euro.' I have uploaded a photo of this note as evidence. It wasn't until this staff member's shift ended that another staff member provided a bath towel free of charge.
As an elderly traveler who doesn't speak any foreign languages, I had to rely entirely on a translation device for communication, which made interactions extremely difficult. Throughout my stay, I distinctly felt discriminated against due to the language barrier, leading to a terrible experience and leaving me feeling deeply wronged. I didn't get a chance to take photos of the missing items in the room due to the rushed circumstances, but all the guests staying in the same room that day can corroborate my account.
I am attaching a formal complaint document in both German and English, demanding a formal explanation and apology from the hotel regarding the unauthorized room change, the staff member's improper charging, and the poor service, as well as reasonable compensation.
The hotel system can retrieve the extension record directly, so I don't need to provide any receipts.
While I don't have photos of the room lacking bedding and towels, there are other guests who stayed with me who can testify to this.
TTW HamburgThey had a good breakfast with very nice coffee
The room was hot and not the best stay l had - the bad was very hard but maybe some guest like it this way
The room service forget to provide me free water and cups and tea ☕️
The Italian restaurant is great for dinner
Near by currently is a construction site so it’s getting very busy and very noisy
Hotel near Airport Frankfurt Area, Morfelden-Walldorf
Price per night from:HK$409
7.7/10
Good
GGuest UserThe hotel has left a very solid impression overall. Specifically positive was the cleanliness – both the room and the bath were very careful and ordained. The shower had a surprisingly strong water pressure, which was really pleasant after a long day. The bed was also comfortable so you could sleep well.
Another point of benefit was the staff: late check-in was allowed flexible and uncomplicated, making the arrival much more relaxed. A generally pleasant stay with good price-performance ratio.
GGuest UserLoved the hotel. It was closed to Mühlberg metro station which directly takes you to the airport. It was clean and had a great breakfast. Just a few stops to the myzeil shopping mall.
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