Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
45 reviews
8.7/10
1 night
From MXN$3,059
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Travelers Reviews of Matrouh Governorate Hotels
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9,4/10
Amazing
AAliHamidoúThis is my second time staying at this property, and it continues to exceed my expectations. I opted for the sea view room this time, and the scenery is truly indescribable; the beauty of the view is something you have to experience in person. The service remains top-notch across the board. I would like to specifically commend Moataz at the front desk for his professionalism and class. Additionally, Another Moataz at the outdoor lounge was exceptional. He is the epitome of authentic service and creates a magnificent atmosphere for every guest. His ability to connect with people while maintaining a high standard of hospitality is impressive, and he clearly possesses the leadership qualities of a manager. I highly recommend this hotel for anyone looking for a perfect stay.
GGuest UserStaff service attitude is very enthusiastic and friendly, I forgot to inform the front desk staff need two beds, after entering the room, the staff immediately called the front desk to notify the change, he sent us directly to the new room, another staff gave us the room card, very high responsiveness, saved a lot of time.
The hotel rooms are clean and spacious, the toilets are well-equipped, and it was the first of the seven hotels I stayed in during my travels in Egypt that had slippers available and the bathing equipment was branded ELLE, which enhanced the image of the hotel.
The inquiry desk colleagues across from the front desk were very professional, and I answered questions about transportation times to the city center and restaurants, etc., and the answers were clear and accurate.
The breakfast restaurant is also the richest I have encountered, whether it is the variety of juices, the variety of bread and cheese, beyond my imagination.
As for the swimming pool and beach, since I spent all my time exploring the nearby tourist attractions, I didn’t have time to experience it in person, I could only watch it from the balcony of the room, but I felt that the beach part should be good.
The ATM machine in the hotel lobby is a good facility, which is very convenient for guests.
Only some shops are missing.
The hotel as a whole has been comparable to many international brand hotels.
AAshraf.MostafaThe hotel in general is very good, we enjoyed our 4 days stay there.
There were some comments to be considered:
1) the WIFI network is very week their network passwords are always not working due to max. limit of users reached.
2) the food quality is very good, but the variety is limited, refill is done.
3) My reservation was Halve Board (Breakfast & Dinner) but during the dinner and Lunch all drinks were not included, and you have to pay for them
4) it is better if you have sea shoes, the sea sand has some small stones and some plants, but it is accepted.
Aadnan alqaysiI had a wonderful stay at this hotel. The room was clean, comfortable, and well-equipped. The staff were friendly, professional, and always ready to help. The location was excellent and convenient, with easy access to nearby attractions and services.
The breakfast was delicious with a good variety of options, and the overall atmosphere of the hotel was relaxing and welcoming. Everything was well organized, and the service exceeded my expectations.
I highly recommend this hotel and would definitely stay here again in the future. Thank you for making my stay so enjoyable. 😊
MMR MR MRAmazing place, really clean, really spacious. Plenty to do.
I advise take a car with you as it is about 1-1.20 hours from Alexandria.
Also book the hotel between July- end of august.
There is a indoor pool which is heated and an outdoor pool which is cold, they also have a beach, gym, sauna, jacuzzi but the time I went the jacuzzi and sauna was not on or available.
The have a room that has two small snook tables, a outdoor football 🥅 ⚽️ pitch/court, basketball ball 🏀 court and a tennis/Badminton 🏸 🎾 court.
Water park, late night entertainment.
The women called Sara at the Concierge is very helpful very professional. Hospitality was amazing from her think she was the manager. She even allowed me to have a late check out without any charge but the staff in very helpful. Very friendly.
The hotel is very spacious and the rooms are very spacious.
The food was fine but nothing spectacular.
MMarawanGood luxury hotel, about 2 hours away from main city Alexandria. Was quite empty when we visted (1st week of October). The room was very clean and comfy, beach was great and the staff are very pleasant. We didn't get to try the pools but they seemed good too. Selection for breakfast and dinner was good, if not exquisite.
My only small remark is that at this price range, I have stayed in more luxurious hotels in Hurghada, with all-inclusive access and better reataurants. It's a small nitpick, but I had to say it, since most hotels at this price range are quite close in quality and only the small details differ. I do understand the closeness advantage for north coast hotels vs Hurghada so that must be factored into the price.
GGuest UserSpending time at the Siwa Oasis was an unforgettable experience, and the hotel gave us great surprises. Apart from not receiving Wi-Fi signal in the room and experiencing a brief power outage during our stay (though those who know Siwa understand that this is completely normal and due to local conditions and infrastructure, which is completely understandable), every other aspect of the experience was perfect!
What touched us the most was the hotel owner, who is incredibly awesome! He is extremely warm and responsible, always actively and promptly helping us communicate and resolve any needs or minor issues we have, making us feel very at ease.
AAndra__daMy stay at this hotel started in a wrong way but turned out into a unique experience. I had some problems when I arrived because of some misunderstandings but Amani, the manager managed it very well and I had a very pleasant experience. She is very good at deal with her customers and make them feel welcome.
The place is magical, very beautiful and with an awesome design. You can just chill in the garden.
I had dinner with her and some friends in the desert, they cooked everything with the fire, was an unforgettable experience. I wish I could stay more.
I highly recommend it. The place will make you feel relaxed and slow down a little bit. 😊
SSalem OmranThe place is beautiful in all its details, a few steps away from the sea, where you can sleep on the sounds of the waves clearly during the night, the facilities are clean, and there's a daily interest in cleaning the facilities for the comfort of the inmates. The beach is literally cleaned daily from the grass, and the sand is turned around to make it clean and bright every day, and the employees are providing you with cold water in the ice jars and lessons to make your pleasure reach the top of the grades, and there's a plaza with extra fees for the plaza lovers. The diversity of cafes in the hotel often tells you not to go to Marina, where there are many options, whether restaurants or cafes or supermarkets or some fashion shops -- everything is great and it's out of the description. Finally, not least, thank all the staff of the hotel for the hospitality, especially sister Caroline.
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