Travelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
The room is nice, but the elevator is broken. The waiter has a good attitude and helps to mention the door of the room. It is the best hotel for visiting the school
I stayed here alone for business. It was a good location for me as I was driving somewhere the next day, but this hotel didn’t seem to be near anywhere so you couldn’t walk to a town or anything.
The room was nice, and comfortable.
The swimming pool was ok but the larger hot tub was cold in temperature in my opinion. I also didn’t like that the lockers in changing rooms needed a padlock to be used. As a hotel guest I don’t make a habit of carrying a padlock with me for use in a situation like this. So I had to carry all my stuff into the pool area rather than leave in the locker room.
The bar could definitely do with a face lift to make it a nicer place to sit in an evening, especially as there isn’t really anywhere else to go. The food I had was ok at best, breakfast was also good.
An old, beautiful and decent hotel. The door of the hotel is very small, but it does not affect the temperament of the hotel. The bathroom door is very old, but the water pipes and shower equipment are very good. The automatic heating of the towel hanger is very user-friendly. History is shown everywhere. The location is super good and it is convenient to go everywhere. Cheltenham is a beautiful place. I don't regret choosing the Queen's Hotel.
Had a fantastic one night stay at The George last night. Our room was spotless and full of character. So nice to stay somewhere away from the big chains. All of the staff were friendly, welcoming and super helpful - we didn’t get to meet Autumn, the resident dog, but hope to on our next stay. We’ll definitely be back! The Limoncello was also a big plus - amazing stuff!
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
The hotel service was good and the staff members were helpful! But somehow my booking via Trip.com changed to ticket.com for an unknowns reason that led to double charge of my booking. In the end, the staff members helped sorting out the issue.
The experience felt very luxurious . When we went into our rooms it was more than we expected the standards . The breakfast was a simple English breakfast.
The room is not big, but the service staff is very friendly. The lights are very warm and the bed is very comfortable. It is close to CLC school and just opposite. It is a good place to stay with your children. It is also very close to the store square. It is 20 minutes walk from the cheltenham SPA. Minutes to the hotel.
The hotel was really nice and clean, I enjoyed the pool area, oh and the food was amazing my partner and I really enjoyed the food.overall the experience was good.
Very Good
42 reviews
8.9/10
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8.3/10
Very Good
GGuest UserThe overall experience was good, The bedrooms were clean and adequate, but a little dark.The leisure facilities were adequate, however the changing rooms were really cramped, We ate in the restaurant on the first night, but were very disappointed with the menu, the food and the service. The breakfasts however were good.
GGuest UserHave stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door.
On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually
moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.
Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.
GGuest UserTravelled to Cheltenham for business and stayed 2 nights at the hotel. Polite and professional staff at reception during check-in and check-out, as well as in the restaurants.
Room including shower room were clean and well presented.
Would have preferred a chair to work at the desk instead of a stool - a minor point.
Didn't have time to use the pool etc.
Hotel is about 10 minutes drive from the centre for more eating places.
DDavid WachendorferMansley refers to their properties as ”managed apartments”. There is no on site staff, you check in online and get a single code that gets you into the building, your room, and the parking. They are very attentive during the stay to make sure you know that if you need anything they are a phone call away. I absolutely love this concept! The property itself appears to have been recently renovated and in immaculate condition. The room was stunning. You walk into a living room area with kitchen with soaring 2 story ceilings. The bedroom is an upstairs loft with king size bed. Towels, linens, mattress, coffee service, etc. are all top of the line. The location can't be beat. Right in the heart of town center with everything you could possible need a short walk away. They have a secure parking lot right next to the property as well. I have stayed at all of the trendy hotels in Cheltenham. This is by far my favorite. Won't stay anywhere else when in Cheltenham. Can't wait to try another Mansley property.
AAnonymous UserStayed at the Best Western Compass Inn and was very pleased with my stay. Lovely staff, clean and spacious room. Would definitely stay again.
GGuest UserThe room has an old house smell that is unbearable. The small air conditioner installed has a very dirty filter and I dare not turn it on.
The front desk staff is not always there, and there is a queue for check-in
The environment outside is very beautiful
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
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