GGuest UserLovely hotel plenty of space in rooms & public areas.  two negatives. One was the request for £5 on arrival for parking which I didn’t know about or perhaps I didn’t see on the reservation.  Sunday breakfast was the usual late rush of people coming down. The buffet wasn’t being replenished so I had hard fried eggs.  Self Service tea and coffee I guess is a necessity but I would prefer a jug of hot water and a pot of tea.
GGuest UserHotel really clean and modern. Room was spacious and smelt amazing. Clean modern decor. Most staff are friendly, however, we booked breakfast when we arrived at the hotel, and the pot washer not only stood in the kitchen staring out at guests making them feel extremely uncomfortable, but then he also went and put his fingers in the food to stir the scrambled eggs, but he also picked up a sausage and ate it. The hotel refunded us, but it made us feel sick. Also, £9 per night per car in the Hilton car park is pretty steep.
GGuest UserRoom was on the small size, but had everything needed. Bathroom was clean and neat.
The only thing that let this trip down, was that the aircon is not working, and hasn’t been working for months. I previously had left this hotel as it was far too hot in the room, and all they offered was a fan. I called reception before booking, and they said how the air con was working, but then when I arrived, they said it “may be working, in some rooms”, but wasn’t working in ours.
But overall, this was a nice and comfortable hotel. Would book again once aircon is working.
SSkyeDinnerExcellent welcome service; Immediate next to WaterWorld, decent room size and nice decoration but have no cooling A/C; quite a small swimming pool and jacuzzi been sealed off; excellent stream room which is sufficiently hot and wet; limited choices for dinner and breakfast.
GGuest UserWe booked to stay here as we had a daytime function nearby. We had a few hotels as options and chose here as it was a special occasion and this felt like a treat.
We all arrived at different times to get changed before leaving and said we all felt like we were an inconvenience from the moment we arrived. The staff weren't friendly or very helpful.
We arrived back from our function at 7.30pm and checked in, there was a change in staff but not a change in customer service.
We asked if we could get food from the restaurant and was told we couldn't because of ”everything else going on” which we assume was a wedding nor could we order room service. We asked if we were allowed to go for a drink in the bar and they said we could if we ”could find a table”.
We weren't informed of where breakfast was, the times or when check out was.
We went out for food in the end, but be mindful there isn't anything particularly nearby so it was a challenge with taxis but we found somewhere to eat easy enough (and had a lovely time).
The hotel itself is beautiful as are the grounds so we were really disappointed that the service didn't match it.
GGuest UserWe really like staying here, if only for a single night to break up the evening drive from the south to the north west, picking our trip up again the following morning. Our most recent visit was the first using our new (to us) EV, so charging on site proved anxiety calming and very effective - albeit pricey! Thanks again to all concerned with our stay, we'll be back again - that is for sure! Best, M&C
GGuest UserA great little place with a lovely swimming pool. Enough activities to keep our 8 year old daughter happy. Lovely family time together in a very clean and well equipped lodge.
GGuest UserBack ina time it was really great hotel and now it is till they need little bit renovation but trust me it’s a great hotel nice swimming pool you have to have swimming cap and googles to swim which was not told before and I don’t think k this is right but service rooms breakfast location is all great another thing I do t like they took deposit which didn’t make sense and they haven’t returned yet
GGuest UserGreat receptionist who was very welcoming and friendly. Good location for access to the A500 and A34 roads as well as a bus stop only a 5 minute walk away. Unfortunately, the hotel itself is very dated and lack on soundproofing between the rooms is a major issue. I could hear the guy in the room below talking and could also hear the room next door opening and closing their toilet seat! I was awoken at 1am with an inconsiderate neighbour with their tv on very loud and coughing loudly. There is a main wing and smaller wing to the side. I stayed on the 1st floor in the main wing but I would recommend you ask for the 1st floor in the small wing to minimise the number of people around you and source of external noise.
View from the room was nice however.
GGuest UserI was pleasantly surprised by the decor of the room and bathroom!
The room was clean and well presented.
The bed was very comfortable.
The shower was great with lovely toiletries.
Despite being on a main road there was very little traffic noise.
The pub was clean and tidy with a good food menu and lovely beer garden.
It's well situated for travel as its close to moto.rway links etc .
The only downsides are:
The staircase to the rooms is a little rickety. Its an old building, so it adds to the character.
We were on the 3rd floor in the most recent heatwave and there is no air conditioning so it was very hot. Again, this is only probably an issue for 1 week of the year!!
I would certainly stay again and would recommend it
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.