Hotels With Parking in East Java, Indonesia

Best part of the hotel is their staffs. All are friendly and try their best to help. All good except AC is inconsistent. It turns off middle of the night. Also water pressure is low. Breakfast is reasonable. Other than that, all good.

The hotel is centrally located. While accessing the main road involves a slight detour, overall it's fine, and it's not too far from the main road itself. The rooms are compact, but it's a viable option for a transit hotel. The staff are friendly and very helpful. The TVs come with Netflix, so it's a good option when you don't feel like going out during the day, especially given Surabaya's scorching heat.

There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available. I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable. All the staff that we encountered were very polite and friendly, from front desk to housekeeping. Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.

The hotel was great: it is crispy clean, strategic location (it is located in a very large and modern shopping mall complex), the service is top notch, especially during breakfast at Djaman Doeloe restaurant. One of the staff (Evi, I think) asked me what my favourite that they didn't have on that morning. Told her, I like traditional ”klepon” cake. The next morning, Pak Andik, the pastry chef, brought me 3 klepon, fresh from his kitchen. What a surprise. The cake was delicious, especially with black coffee. Thanks, Pak Andik and Evi, for your hospitality. Will be back again in the near future.

We choose to stay in Swiss-Bel due to our great experience with Ciputra in Semarang which is owned by Swiss-Bel. Unfortunately, Swiss-Bel Surabaya can't compete with Ciputra Semarang. Both hotels have similar pricing, but Ciputra has a much better atmosphere and amenities. Swiss-Bel Surabaya has no bar area. The breakfast is served in the lobby where guests check-in and people outside walk by. The food choice is much less than Ciputra and Swiss-Bel Malang. However, the hotel itself is good and breakfast sufficient if you don't compare it with Ciputra and Swiss-Bel Malang. One thing which absolutely needs to be improved is that jam, chocolate paste and peanut paste should be served in cups, not jars where guests have to scoop out the sweetness themselves with a knife or spoon. This is unhygienic and not tasteful.

Batu has been one of my favorite destinations in Indonesia and this is mainly thanks to this hotel. The place was magnificent, the breakfast incredible but more than that all the staff were super nice and welcoming the servers, the cooks, the security, the room staff and the reception staff!!! Thank you very much for you’re kindness !😊

The location is quite good, and the lobby decoration is impressive, but the rooms are just average and a bit small. However, the price is incredibly reasonable at just over 300 a night, making it excellent value for money. The breakfast is also very generous.

The location of the hotel is easy to find, the service is very warm, the room is spacious, the facilities are complete, and it feels like home! Very good! It is a hotel worth staying in for travel, vacation and business trip!

The hotel impressed me with its warm hospitality and attentive service, making the stay truly pleasant. Breakfast was a great start to the day, offering a wide variety of fresh and delicious options to suit every taste — definitely a good choice for comfort and quality.

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!