It was a stopover stay at Mercure Berua for us this trip. We were impressed by the spacious and grand lobby. Service at the front desk was quick and welcoming. The staff at the restaurant were also very helpful with the recommendation. My room was nice and clean and smelled fresh. The location is about 20min from the airport and you can arrange a transfer at a fee. Didn't get to use the facilities this time. Highly recommended this hotel.
I stayed at Whiz Prime Hotel Balikpapan for a business trip and booked a room without breakfast.
The check-in process was smooth and hassle-free. However, when I first tried to enter the room, the key card did not work and required a reset. Fortunately, the hotel staff responded quickly and resolved the issue promptly, so it did not significantly affect my stay.
The hotel is located in an urban area, which is very convenient. At night, it is easy to find food as there are many street food vendors and various meal options right across the hotel.
The check-out process was also efficient and assisted by friendly staff.
Overall, the hotel is comfortable for business travel, with responsive service and a location that makes it easy to find meals in the evening.
Pentacity Hotel Balikpapan offers great value for its price, combining a strategic location, friendly service, and family-friendly facilities.
The check-in process was smooth and quick, with professional and friendly staff at the front desk. My room was clean, spacious, and well-equipped with modern amenities — including a minibar, air conditioning, and reliable Wi-Fi. The bed was comfortable.
Breakfast buffet offered a variety of Indonesian options, and the taste was good overall.
I’d gladly stay here again on my next trip to Balikpapan.
Location is wonderful. But little dirty and too much noisy. I can hear clearly the outside store music sound until late time and traffic sound also. For the more, The room was not soundproofed at all, so I could hear sounds from the room next door and the hallway very clearly.
I stayed in a room with a view of the Mahakam Bridge, and it was absolutely stunning at night. The dining area also offers the same beautiful view. The room was bright and clean, and the service was friendly and excellent.
aku pesan kamar no smoking. namun kamar nya ngak ada karena habis...
kita tau kamar di rawat 2x agar tidak bauk rokok.
namun karena 1 lantai khusus kamar perokok.
ac nya bauk rokok..
malam ac saya matikan karena bila ac nya hidup. kamar bauk asap rokok.
2 malam saya tak bisa tidur. karena di berikan kamar smoking.
mau pindah kamar no smoking hanya ada tipe atas.
dan harus tambah 300rb/malam.
makasih.
We had a very nice room it was quite clean ( Could be cleaner perhaps) but the room average was good. We had a funtime during weekend at the aqualand just little bit disappointed that during week days the slides during the day wasn’t operational. The breakfast was good with quite some choice. Overall definitely a place i could go back to
It was peak season… We rented two rooms and arrived at the hotel at 4:00 PM… one room was ready at 5:00 PM… the other wasn't ready until 7:30 PM… I was a bit surprised, it seemed like the number of guests suddenly surged.
Overall room was clean, I booked deluxe twin and they said upgrading my room to superior twin, room looks old need to repainting again room 390 u can see the mold, lamps beside the bed not working.
Reception Lobby area so quite and dirty on Raya day.
Housekeeping staff so helpful and this hotel located on strategic locations.
Value for money
Very Good
147 reviews
8.2/10
Price from
AU$28
per night
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9.3/10
Great
AAnonymous UserThe best for the food side. And for the room and its facilities, maybe there should be routine maintenance improvements to make it better in the future because the water in the washbasin is always dripping and in the bathtub the water drain cover is not functioning properly.
AAnonymous UserLocation is wonderful. But little dirty and too much noisy. I can hear clearly the outside store music sound until late time and traffic sound also. For the more, The room was not soundproofed at all, so I could hear sounds from the room next door and the hallway very clearly.
GGuest Usergreat hotel in central part of balikpapan. very comfortable room. very quiet. in fact great overall.
very large bed. i just loved my time here
OOliver BamsGrand Tjokro Balikpapan is a comfortable and modern hotel, suitable for both business travelers and families. The location is quite strategic, offering easy access to the airport, city center, and various dining and business areas in Balikpapan.
The rooms are clean, well-maintained, and designed in a modern style. The bed is comfortable, the lighting is good, and standard amenities such as air conditioning, TV, and a tidy bathroom make the stay pleasant and relaxing.
The hotel offers good facilities, including a swimming pool, restaurant, and meeting rooms, which are ideal for business events or casual stays. Breakfast provides a decent variety of dishes with good taste and neat presentation.
One of the highlights of this hotel is the staff service. The team is friendly, responsive, and helpful from check-in to check-out. Overall, Grand Tjokro Balikpapan delivers good value for money and is a reliable choice when staying in Balikpapan.
GGuest UserWe had a very nice room it was quite clean ( Could be cleaner perhaps) but the room average was good. We had a funtime during weekend at the aqualand just little bit disappointed that during week days the slides during the day wasn’t operational. The breakfast was good with quite some choice. Overall definitely a place i could go back to
AAnonymous UserI stayed at Whiz Prime Hotel Balikpapan for a business trip and booked a room without breakfast.
The check-in process was smooth and hassle-free. However, when I first tried to enter the room, the key card did not work and required a reset. Fortunately, the hotel staff responded quickly and resolved the issue promptly, so it did not significantly affect my stay.
The hotel is located in an urban area, which is very convenient. At night, it is easy to find food as there are many street food vendors and various meal options right across the hotel.
The check-out process was also efficient and assisted by friendly staff.
Overall, the hotel is comfortable for business travel, with responsive service and a location that makes it easy to find meals in the evening.
LLudy.GThis is the cleanest, most modern hotel in Samarinda.
However, the restaurant's menu is quite limited, service at the lobby cafe is quite slow, and customer service is somewhat lacking.
For those who prioritize facilities, this hotel is highly recommended. For those who frequently utilize in-house services, the Mercure Hotel in downtown Samarinda may be a better option.
DDzakirah dan aisyahThe apartment fits the middle budget, the location is far from malls and places to eat, the cleanliness is quite good because the apartment is quite old and still needs more maintenance, including facilities that need to be improved and services that are still not optimal.
FFajrina HMPentacity Hotel Balikpapan offers great value for its price, combining a strategic location, friendly service, and family-friendly facilities.
The check-in process was smooth and quick, with professional and friendly staff at the front desk. My room was clean, spacious, and well-equipped with modern amenities — including a minibar, air conditioning, and reliable Wi-Fi. The bed was comfortable.
Breakfast buffet offered a variety of Indonesian options, and the taste was good overall.
I’d gladly stay here again on my next trip to Balikpapan.
GGuest UserRoom is very spacious and very clean. The employee is extremely friendly and very nice. The breakfast buffet also consists of many different food.
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