The room facilities are provided with a coffee machine but the cups provided are not suitable (height) with the coffee machine dispenser so ask the receptionist via the room phone to deliver a suitable cup (shorter) on the day of arrival call. 1x but it was not delivered until midnight, on the 2nd day called again 2x after breakfast it was still not delivered, near check out time called. again 3x still not delivered until finally check out, the service is really lacking :((((
The service is truly incredible! My daughter left her bracelet in the hotel room after we checked out and they could not find it, we had to leave afterwards for our flight. Miraculously, the hotel had shipped it back to our home a week after with no charges. Thank you pentacity hotel, we truly enjoyed our stay and services ☺️ wish you more prosperity to come.
Location is wonderful. But little dirty and too much noisy. I can hear clearly the outside store music sound until late time and traffic sound also. For the more, The room was not soundproofed at all, so I could hear sounds from the room next door and the hallway very clearly.
I stayed in a room with a view of the Mahakam Bridge, and it was absolutely stunning at night. The dining area also offers the same beautiful view. The room was bright and clean, and the service was friendly and excellent.
aku pesan kamar no smoking. namun kamar nya ngak ada karena habis...
kita tau kamar di rawat 2x agar tidak bauk rokok.
namun karena 1 lantai khusus kamar perokok.
ac nya bauk rokok..
malam ac saya matikan karena bila ac nya hidup. kamar bauk asap rokok.
2 malam saya tak bisa tidur. karena di berikan kamar smoking.
mau pindah kamar no smoking hanya ada tipe atas.
dan harus tambah 300rb/malam.
makasih.
We had a very nice room it was quite clean ( Could be cleaner perhaps) but the room average was good. We had a funtime during weekend at the aqualand just little bit disappointed that during week days the slides during the day wasn’t operational. The breakfast was good with quite some choice. Overall definitely a place i could go back to
Greeted from getting out of the car in front of the hotel... the receptionists were friendly... only for the restaurant, food and drink orders took a while except for mineral water... hopefully in the future the restaurant service can be faster 🙏🙏🙏
This was probably the best hotel in Indonesia - and if I ever come back to Balikpapan, I'll be happy to consider staying in it again. The location is nice, the hotel is very nice, rooms are spacious, well designed and equipped, also very, very clean - and the staff are great. Actually it's so rare that I can't think of even one thing I didn't like in a hotel.
Very Good
147 reviews
8.3/10
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per night
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8.9/10
Very Good
best hotel ever stay, very near business area,, near to mall and easy access
Grand Tjokro Balikpapan is a comfortable and modern hotel, suitable for both business travelers and families. The location is quite strategic, offering easy access to the airport, city center, and various dining and business areas in Balikpapan. The rooms are clean, well-maintained, and designed in a modern style. The bed is comfortable, the lighting is good, and standard amenities such as air conditioning, TV, and a tidy bathroom make the stay pleasant and relaxing. The hotel offers good facilities, including a swimming pool, restaurant, and meeting rooms, which are ideal for business events or casual stays. Breakfast provides a decent variety of dishes with good taste and neat presentation. One of the highlights of this hotel is the staff service. The team is friendly, responsive, and helpful from check-in to check-out. Overall, Grand Tjokro Balikpapan delivers good value for money and is a reliable choice when staying in Balikpapan.
Pentacity Hotel Balikpapan: Comfort Meets Convenience Stayed here recently and loved the direct access to Pentacity Mall and nearby attractions. Rooms were clean, spacious, and offered great sea views. Staff were friendly, breakfast was solid, and the location is unbeatable for both leisure and business. A reliable pick if you’re in town.
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