HHaoyundingdangmaoThe hotel is quite a walk from the bus center, and the uneven roads make it inconvenient for luggage; taxis are also scarce.
The room is spacious, and the tatami area with heating was very comfortable. It was handy to be able to pick up yukata (robes) for men and women in the lobby.
The service level at the hotel's front desk was generally poor. They didn't even bother with a fake smile, haha 😂. Japanese service is becoming more expensive and the quality is getting worse – a clear sign of decline.
The hot spring pool in the hotel is very small and the facilities are quite old, so don't expect too much.
My favorite part was still the Nishinokawara露天温泉 (outdoor hot spring) outside the hotel. It's 100% natural mountain spring water, so healing! For 800 yen, there are no services, no showers, and you need to bring your own towel. It was totally worth the trip and instantly made up for the round-trip train ticket from Tokyo.
GGuest UserI looked forward to my stay in this hotel very much given the good comments on the Internet. The open air bath on the rooftop is great. You can see the stars on a clear days, but there is no shampoo and shower gel there. You can also choose your own yukata. They are not very fancy ones but much better than the standard basic yukata. However, I found the dinner disappointing. I paid around 6000 yen for the dinner. There were just a small portion of appetizers, udon noodles with pork, a pot of rice and a small dessert. I also paid extra for the drink. The taste was very average. You can have much better dinner in a restaurant in this area.
GGuest UserIt was my wife’s birthday hotel helped me arrange a special case. I have stayed 5+ times it has becomed very tourist mostly foreigners and my only complaint was little control over etiquette people taking photos and wearing swimsuits
GGuest UserGreat place. Spacious room. Comfortable futons with a view of the hill. You can hear the mountain river, which is a plus for me. The public onsen is a leisurely 10-minute walk away, making it very convenient to get to anywhere: from the bus station, the ski resort, and Yubataki. There's an art gallery across the street; be sure to check it out. The onsen in the guesthouse is also very nice and clean. The hostess is very sweet and welcoming, ready to help with advice and understand your situation.
GGuest UserOverall, the hotel looks clean, but the room was dusty in places. The location is excellent, literally 2 minutes from the city center. The staff are extremely helpful, really great people. Unfortunately, they hardly speak any English. In our opinion, the price of breakfast and dinner doesn't match the quality.
AAnonymous UserFirst off, the room was really spacious, and the hot spring was excellent. The breakfast had a great variety, and the service was warm and attentive. The hotel's location is fantastic, just a few steps from Yubatake, and there are many restaurants downstairs. The hotel facilities are comprehensive, and transportation is convenient.
CcamelliaAmazing! Kusatsu was a wonderful surprise. It's not too far from Tokyo, but the experience was fantastic. The hotel is right in the central square, and the 'yumomi' hot water stirring performance is right at the entrance – the location couldn't be better! The hotel itself is huge, and the meals are incredibly generous.
They also included a 1,000 yen Kusatsu Onsen food voucher! This could be used at restaurants nearby. Since we had meals booked at the hotel, we used it at a pickle shop across the street and bought lots of preserved vegetables. Perfect to eat with congee back home, haha, definitely suited our Chinese palates.
GGladventuresWe had an amazing and relaxing stay! We truly loved it and had a wonderful night surrounded by serene nature. The view was absolutely beautiful — the lake is just right in front of the hotel!
The place is spotless and very well maintained. But what truly made our stay special was the incredible staff. A big shoutout to Mr. Ozu, the General Manager, for going the extra mile with his thoughtfulness! When he learned that we were heading to the ropeway the next day (and that there were no bus trips on weekdays), he kindly offered us a ride. He was also genuinely concerned about our hike and overall safety — so heartwarming!
Since we didn’t get the dinner package and there was only one restaurant nearby that closed at 4 p.m., we decided to get a takeout for dinner. My friend also asked if there was a nearby café to buy a cake for my birthday, but there wasn’t any. Later that evening, after we came back from the onsen, someone knocked on our door and surprised us with a complimentary cake! They said it was because we didn’t have dinner and they wanted to celebrate my birthday. Awwww! Such a thoughtful and sweet gesture! 🎂💖
In the morning, Mr. Ozu even gave us taxi numbers and the bus schedule for Yumoto Onsen, making sure our travel plans went smoothly. Truly amazing hospitality — we felt so cared for and appreciated throughout our stay! 🌿✨
GGuest UserYou need to wear slippers to get in. The staffs can only speak little english, but they are very kind and polite.
The room is huge, it's like an apartment.
It also has nice snow view from window.
And the location is very close to the main road. It also close to the bus station.
The dinner and breakfast also tasty. Japanese fine dining haha.
TThai traveler KEverything about our stay at Kusatsu Boun Hotel was perfect. The room appeared to have been very recently renovated—it looked brand new, yet still retained a strong sense of traditional Japanese charm and essence. It was also clean, modern, and very comfortable. The only mild minus point is that the 2 TVs using inside the suites are of the same model and brand thus they share the same remote signal.
The service was outstanding throughout our stay. The staff were consistently friendly, attentive, and welcoming. They also accommodated our limitations and requests with great care, which made us feel truly appreciated.
One of the highlights was the onsen facilities. The hotel offers three spacious public baths sourced from two different hot springs (Nishi-kawara and Bandai), making the bathing experience both unique and relaxing. In addition, our room included a private bath of a very good size, allowing us to enjoy the onsen in complete privacy.
The food was also excellent, adding another highlight to an already wonderful stay.
Overall, an exceptional stay. Highly recommended for anyone visiting Kusatsu.
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