Posted on Jun 7, 2026
Anonymous UserI rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan.
I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range.
Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium.
However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available.
At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters.
What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH.
When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation.
Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change.
This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated.
After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment.
My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range.
If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking.
For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning.
The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.
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Price per night from:MYR 250
Posted on Jun 6, 2026
Guest UserThe location is superb as it's a hotel right inside Huis Ten Bosch. At check-in, all guests receive a passport for the next day, which is a great deal. Another excellent perk for hotel guests is being able to ride popular attractions from 9 AM the following morning. I also loved being able to walk around and take photos in Huis Ten Bosch even after closing hours. Our room had four beds and was spacious, but it felt quite old. The amenities were by Laura Ashley, and having a hair scrunchie was a fantastic touch.
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Price per night from:MYR 633
Posted on Jul 19, 2026|Standard Twin Room
Guest UserThe front desk service is excellent, really appreciated for Ms. Kritima who helped me to open the door when I left the key card inside the room, she is very nice and proactively assisted it. By the way, Mr. Yoon is so professional to assist on self-service of luggage locker and really helpful to find out the lost item of ice nick ring after we checked out. I would like to send my great thankful to them.
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Price per night from:MYR 245
Posted on Oct 10, 2025
_M1355235****
It's located on a pretty steep hill, and there isn't much commercial activity around. You'll need to take a bus to get into the city center. There's a bus stop right outside the hotel, conveniently named after the hotel itself. Make sure you get off at that stop; getting off even one or two stops earlier will mean a steep climb.
It's not far from the summit of Mount Inasa, and there's a direct bus. If you miss the bus after enjoying the night view, a taxi back to the hotel is only about a 5-minute ride and reasonably priced.
The hotel's own free rooftop observation deck is absolutely amazing, and enjoying a drink and the night view in the lounge is also very pleasant.
There's a shuttle bus service from the hotel to Nagasaki Station.
There's also a hot spring (onsen).
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Price per night from:MYR 207
Posted on Nov 12, 2024|Standard Twin Room with Bath
Kongjiekkk
This hotel is cost-effective and the location is okay. It takes about 5 minutes to walk to the station. It is uphill to walk to the hotel. It is a bit tiring to push the big box. It is hygienic. Although it is a small hotel, it is very hygienic. The breakfast is okay and you can eat enough. , the waiter is very serious and the service is good. Worth recommending
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Price per night from:MYR 114
Posted on Jun 8, 2025
Guest User
The location is a bit off the beaten path, making it ideal for self-driving tourists. Due to its proximity to nature, you might occasionally encounter a few insects in the rooms, but the hotel is generally clean and well-maintained. It boasts a wide array of recreational facilities, along with services such as restaurants, hot springs, and massages. The pricing is reasonable, offering good value for money, so you can easily spend a full and enjoyable vacation without leaving the hotel. I highly recommend it for families looking for a relaxing getaway!
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Price per night from:MYR 538
Posted on Jul 17, 2026|Queen Room-Non-Smoking
LiduoxiliaolinuolisiThe Guangmang Hotel is an excellent choice all around, offering great value for money. The rooms are spacious, and the decor is stylish. The outdoor hot spring, with its night views, is incredibly relaxing and therapeutic. Plus, the hotel is right next to Chinatown.
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Price per night from:MYR 222
Posted on Nov 4, 2025|Smart Single Room- Single Occupancy
熊熊找不到Stayed one night in this hotel, the interior is new and clean. The mini self service cafe at the reception is very welcoming, they even provide take away cup for guests to bring the coffee/tea to the room, I find this is a thoughtful gesture.
This hotel has good variety of amenities, the room is compact and functional, good for solo travelers. There is a microwave in the room to heat up the food, and humidifier at the common area if you ever needed one. I personally like the public bath a lot, especially the outdoor pool. The room has the body wash and shampoo, other toiletries can be self service from the reception.
Not forget about the location, just a stone throw away from 2 tram stations, basically you could travel around Nagasaki from these 2 tram stations.
One thing worth mentioning is, the bus no 5 that goes to Inasa-yama park cable care and slope care station, is just few minutes from the hotel, which is a pleasant surprise and saves me a lot of time when I was trying to find my way to the park.
Overall, I had a pleasant stay in this hotel, highly recommend it!
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Price per night from:MYR 143
Posted on Jun 21, 2026
步行 | TravellerThis is definitely one of the best hotel in Nagasaki and quite affordable. I was very perplexed how cheap this hotel was, given that it has a huge room, public bath, sauna and amazing breakfast. This said, there are some issues I had. First is that the hotel’s location requires a bit of a walk from the station, which is not bad except you may need to go to the station more frequently because there are only a few good restaurant around the hotel. The public bath was a bit dirty because so many people were using it. There were definitely things floating in the water. Except for these issues other things were good.
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Price per night from:MYR 139
Posted on Mar 10, 2026
Mike Mnsh
Staying at Hotel Indigo Nagasaki Glover Street was a highlight of our trip to Nagasaki. The hotel is beautifully designed with a distinct British colonial character that fits perfectly into the historic Glover Garden neighbourhood — stepping outside, you’re just moments from Oura Cathedral and some of Nagasaki’s most iconic sights.
The rooms are immaculate, stylishly appointed, and the bathrobes were a lovely touch after a day of sightseeing.
Breakfast at Restaurant Cathedréclat — set inside what feels like a converted chapel — was a real experience in itself, with a tasty Japanese option that was genuinely delicious.
The staff deserve a special mention: attentive, professional, and genuinely warm. Service was flawless from check-in to check-out.
The only minor thing I’d flag — and it really is minor — is that the pillows are on the thin and soft side, which might not suit everyone who prefers a bit more support. A firmer pillow option would make this hotel absolutely perfect.
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Price per night from:MYR 666