GGuest UserThe hotel's location is a bit far from the Old Town, and the room was on the small side. However, it was very clean and provided disposable slippers. They offer free parking and the breakfast is purely Western, with limited variety but enough to fill you up. The price isn't particularly cheap.
AAkif.My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif
GGuest UserThis hotel was truly in a fantastic location. My wife and I had a quick holiday getaway, and the staff's attitude was wonderful. It's within walking distance to the ferry terminal and the high-speed train station. I would genuinely recommend it to everyone I know, and it's definitely my top choice for all my future Istanbul trips.
5550kkThe hotel is extremely clean compared to other 5 star hotels in Turkey. The staff at reception. Together with Staff in the restaurant , concierge and the bell boy were all extremely helpful and polite. Always ready to help. The restaurant dinner and breakfast was absolutely fantastic 👌. The hotel is very well located. It is a 15 minutes walk to Hagia Sofia, Bascillica Cistern, Blue Mosque. 7 mins walk to Grand Bazaar . The interior of the hotel looks magnificent with the old style charm but all newly renovated. I would highly recommended this hotel to stay in Istanbul. 😀😃😄
GGuest UserThis hotel is very good. It also has airport pick-up service and the sanitation is very good. I originally booked the hotel for two days. After I checked in, I felt it was so good that I extended it for a few more nights.
AANATOLIYThe hotel, the atmosphere, the service, breakfast, dinner, the spa, the pool – EVERYTHING was just super, top-notch. I always want to come back.
WWoshibaoherongyeLet me break down my review:
**Pros:**
1. The staff were excellent. They were proactive in their communication, and every time I returned, they'd actively stand up and greet me with a ”HOW ARE YOU.”
2. The front desk staff were also very helpful when I asked for directions.
3. The room was clean, the carpet showed no signs of dirt, and after cleaning, they would spray a fragrance, so there were no unpleasant odors.
4. We arrived an hour early, and they allowed us to check in after waiting just 20 minutes.
**Cons:**
1. The toilet seat was broken. I was already very tired, and since we had checked in early, I didn't ask for a room change. However, it was really inconvenient because it moved around while I was using it.
2. The complimentary drinking water provided was just a small cup; other hotels usually offer bottled water.
3. The curtains were too narrow and couldn't close properly (you can see in the pictures). I even had to pull and stick them together myself, otherwise, I wouldn't have been able to sleep well (as I'm sensitive to light).
4. There's a house renovation project going on downstairs, and there was a lot of noise even at 10:30 PM. Closing the window helped a lot, but it was still loud. So, if you don't like noisy city areas, be aware ⚠️.
5. The breakfast was the simplest I've had in Turkey. As you can see in the pictures, the egg pancake was an extra charge, so I didn't order it. But it might have been really cheap, which explains it.
Overall, while the price was affordable, when you're traveling, you truly realize how important comfort is once you've stayed somewhere. So, next time, I will choose a place with a better environment.
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