FFriday007Overall, I was very satisfied with my stay at The St. Regis Lhasa Resort. A special thanks to front desk staff member Riri for doing her best to coordinate a suitable room according to my request. Also, the butler and maintenance technician resolved an air conditioning issue in the middle of the night. The professionalism, dedication, and enthusiasm of all the staff at The St. Regis Lhasa Resort, from top to bottom, brought warmth and moved us during our time in Lhasa. There's no distinction of 'high or low' among people; hotel guests and staff simply have different roles and responsibilities. The key lies in how guests' concerns are addressed and the attitude and problem-solving approach of the staff when issues arise.
We had booked a basic room, but because I'm sensitive to noise, Riri helped us upgrade to a quieter room. The air conditioning in our room would turn on automatically after being turned off. Around 1 AM, the maintenance technician came back and forth three times. Eventually, they decided to turn off the AC's circuit breaker and fix it the next day (which they did). Before we left, they even sent a small gift as an apology.
Breakfast was decent, but I'd describe it as exquisite in presentation, bland in taste, and lacking variety. However, I've also tried meals at the Shangri-La Lhasa, the Crowne Plaza Linzhi, and the Songtsam Bason Co Linka, where some ingredients are even transported from Sichuan in advance due to special circumstances. The taste is generally similar across the board. Given the challenging environment, I believe they've done their best to achieve this level.
Regarding some of the room's hardware, there's definitely room for improvement, and the hotel itself is aware of this. I hope to see improvements in the future.
I forgot to take photos of the hotel.
YyeeyiyiThis was my first time visiting Tibet, and I chose the Shangri-La. The front desk had a short-haired young lady who was incredibly friendly and even upgraded our room. The welcome fruit and small welcome cakes were a lovely touch.
The hotel's medical room was also a lifesaver. When a family member experienced altitude sickness, they immediately got an IV and oxygen. Plus, we could take an oxygen tank back to the room for 780 RMB.
The hotel is just a 5-minute walk to the Tibet Museum and a 10-minute walk to Norbulingka. Taxis are also readily available for getting around.
The breakfast selection was extensive. While the afternoon tea and dinner options weren't vast, they were all delicious.
My only minor complaint would be that upon check-in, no one escorted us to our room or helped with our luggage. For first-time guests, dragging two large suitcases and suffering from altitude sickness, it took a while to find our room.
YYesuLee (saiche&yingshi)On my一路318 self-drive trip, I stayed at all Songtsam's Tibet properties, and the scenery at Basongcuo is indeed stunning. You can see snow-capped mountains from the room, and the hotel's hardware configuration is top-notch within the Linka series. The butler service was also excellent. However, the staff at the scenic area entrance were truly awful. At Nanga Bawa Mountain Retreat and Lhagu, you just need to register to enter the scenic area. But at Basongcuo, even as a guest, you still need a ticket. That's fine, but first, they made us park aside to buy tickets and register. Then, as soon as we finished, a car with local plates immediately blocked the entrance, preventing us from entering. When we tried to communicate and ask what was going on, the security staff actually started yelling at us. For a national five-star scenic area, this is completely unacceptable. I suggest the hotel follow the example of the other two Songtsam properties and incorporate the ticket fee into the room rate for direct entry, to avoid such situations, or have a hotel staff member at the scenic area entrance to welcome and guide guests.
GGuest UserFree pick-up service at the railway station or civil aviation bus station: will arrive at the station in advance and wait to be picked up at the hotel
Facilities: Complete and well-equipped
Sanitation: Clean and neat
Environment: The environment is excellent. You can see the panoramic view of the city and the night view of the Potala Palace in the room. You can see the mountain view from the walkway
Service: The service is very good. The girls at the front desk are very beautiful and can help write *******
GGuest UserIt was a bit beyond my expectation. I didn't expect that I could stay in such a good hotel at this price. The hotel is quite big and has complete facilities. There is a washing machine with a dryer on the first floor, which is just right for washing the dirty clothes from the previous few days. It is really practical.
The room felt very clean and spacious, and there was an oxygen concentrator in the room. The most thoughtful thing is that there is body lotion on the sink. My skin was so dry after staying here for a few days, so I used it right away.
The restaurant on the sixth floor is very unique. You can enjoy the beautiful scenery of the snow-capped mountains opposite while having breakfast in the morning. There is also a celebrity helicopter check-in point outside the restaurant, a starry sky restaurant, and a rooftop swimming pool (it feels like no one goes there because it's too cold).
I arrived early yesterday and went to the gym for a short run. The weather was good, so I ran while looking at the scenery outside the window.
The only downside is that there is no travel guide at the front desk, so you have to do your own research.
YYezhenThe location is excellent, close to the holy lake and convenient for cycling around it. You get a great view of Mount Kailash from anywhere in the hotel. We stayed in a suite, which had a hot spring bath with rose petals in the room – the water temperature was just right and very comfortable. The shower had great pressure, was very comfortable, and the temperature was stable. We had a very comfortable stay. The front desk lady was incredibly warm, helpful, and went out of her way for us, even helping with our luggage. They offer free ******* clothing for photo ops, and she enthusiastically helped us put them on. The public dishes were a bit bland for my taste as I love spicy food, so the owner specially stir-fried a chili pork dish for us and didn't even charge for it. It was incredibly delicious, and I was very touched. We had a very comfortable and enjoyable stay. If it weren't for our schedule, we really would have loved to stay a few more extra days. It was truly a treat. Many thanks to the front desk lady and the owner.
GGuest UserAbsolutely amazing, beautiful environment, great service, dedicated customer service provided directions and water many times, and even prepared special souvenirs before leaving, which was a great experience. The scenery is beautiful in every photo. The room is very unique. Although I couldn't see Jinshan due to clouds, I still felt perfect when I saw the rainbow 🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈.
GGuest UserThe room overlooks the Parlung Zangbo River and is opposite the Gangspruce forest. Every night I can lie in bed and look at the starry sky.
The hotel staff were very enthusiastic, especially the housekeeper Tashi who was very attentive and considerate. He heard that we had severe altitude sickness in Laigu the day before, so he took us to experience the hyperbaric oxygen chamber. It was a great surprise that he recommended the nearby Gawalong Snow Mountain to us.
All in all, it was a great stay experience. I will definitely choose to stay here next time I come to Bomi.
MMilabeilaekelannuoshenkuoIt was my first time to experience Songtsam and it felt very good. The location is first-class, and the room is comfortable, warm and pleasant. At first, I felt that the ******* staff were a bit cold and the communication was not smooth. We went to the restaurant and asked if afternoon tea (complimentary) was available? He said no, which was very disappointing. After we sat for a while and prepared to go out to eat, he asked if he wanted to pack afternoon tea for us to take away. It turned out that it was already being prepared! I don't know where there is a misunderstanding. After staying for a day, I got used to their shyness but their patience and thoughtfulness. I like Songtsam and will continue to experience other places in the future.
GGuest UserThe room is quite large and spacious, the bedding is clean and high-end, the sanitation is generally dead corners, dust, it is inconvenient to have no socket at the bedside, there is a hole in the bathroom door handle, and the door has to be opened. The price is very expensive!
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