Hotels With Pools in Greater Manchester, United Kingdom

Hotel is exactly what it says on the tin. Small room but cozy enough. Bathroom quite comfortable. Though it’s more of a wet room. So bring shower slippers. Bar downstairs decent. Close to a fun retail park. Staff were friendly. I was able to access check in early. That was a relief!

During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience. A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay. The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience. One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons. In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.

After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.

Location might be handy if you are physically able to walk about in the city centre, I have MS and walking can be difficult at the best of times, not the fault of the hotel but my booking was made during a period of severe weather conditions and the hotel staff checked me in immediately, four hours before their usual time and were very helpful, polite and friendly.

Clean rooms decent price. Room has a dyson air fan was a bit warm even with the window open.. other than that stay was fine only paid £67 as it was a sunday night

It is a resort hotel with a large yard and beautiful scenery. There is a swimming pool, which is very comfortable in summer. There is a small bar in the evening where you can have a drink, but it is a bit remote. The breakfast variety is a bit limited.

All the hardwares are brilliant. Nice room , great location and good facilities but horrible customer service . Have a nice check-in on the first day , sorry for forgot the name, beautiful smile with a warm welcome and remember me when I come back in the next week. However not on the other days, the other receptionist always look grumpy. The thing is I’ve paid the parking every day when I come back from work but for some reason it didn’t show I paid on one of the day and charged it on my card which I paid the deposit. Email the customer service to claim it back , sent all the transactions from my bank to prove but cannot notice the mistake in the first two emails and just say that is what it is. After a few days gat back to me with a few words the money will go back to my account in a few days. No apologies or explanation for the incident, make me feel that I’m the wrong side and just want to cheating. Horrible customer service.

The hotel facilities are pretty good. It has a convenient parking lot, and the rooms are quite spacious for a hotel in the UK. There are restaurants both inside and outside the hotel, and the breakfast is nice. Cleanliness is also not an issue.

Beautiful hotel, very clean, very organised, the food is very good and the staff are really friendly, welcoming, helpful and professional. I would definitely stay here again and highly recommend the hotel!

Very clean room, smiling staff. There is a delicious coffee shop in the accommodation. In the evening there is a bar to sit and drink again.