Hotels With Pools in West Sussex, United Kingdom

Terrible attitude from the front desk staff. The clerk managed to mix up the rooms allocated to our party and then, rather arrogantly, blamed us for swapping rooms, when in reality I had to change rooms because the heater in the original room was not working. I even apologised in case there had been any misunderstanding after a long journey, but instead of trying to resolve the situation professionally, she replied that she was also tired. To make matters worse, it later became clear that the confusion stemmed from the room allocation system itself, with room numbers being noted on a piece of paper with handwritten markings. If it had not been for the other member of staff, who remained calm, understanding, and helpful throughout, I would have packed my belongings and left immediately. This is simply not the right way to treat paying guests. Customer service should focus on resolving problems, not shifting blame. Unfortunately, this experience left a very negative impression of what could otherwise have been a pleasant stay

A really lovely hotel and country club which is tucked away in the beautiful countryside of West Sussex. The driveway is a wonderful welcome with all the purple rhododendrons in bloom. The decor of the entire hotel was contemporary mixed with tradition - loved it. We had amazing service which made us feel very welcome. We stayed in a family room within the hotel with an amazing view of the golf course (9th tee) - it was perfect; beautiful interior, comfortable bed and pillows, fluffy towels, great balcony, tea/coffee and biscuits and lovely toiletries. It had a lovely country cosy feel to the room and the entirety of the hotel. The service in the restaurant was brilliant and super friendly and the breakfast was superb - the perfect amount of choices. The view from restaurant was brilliant, the first tee! We used the health club in particular the pool, sauna and jacuzzi. The changing rooms and showers were clean and spacious. The staff were very friendly and helpful as was the family cat 😊. The only slight down side was the swimming pool closed at 5:30pm for children. The golf pros in the golf shop were super friendly and made us feel welcome. We were pleasantly surprised how lovely this hotel was after booking very last minute, it was very reasonable and we would definitely stay again and recommend to friends and family. Highly recommended, thank you very much.

Ideal location for visiting family in East Grinstead Good parking Excellent staff Only negative was carpet & sofa in room obviously badly stained

We had a lovely overnight stay at the Sandman. It was wonderfully clean and quiet. The desk service was very good and they were helpful, noting we would be checking out before breakfast service and offering us a picnic breakfast to take with us. The only downside of this hotel was its isolation which meant you needed to use the restaurant on site. The servers were polite and attentive but the kitchen was incredibly slow, which was very disappointing. We also tried the pool and gym which were clean and basic.

We booked overnight so that we could surprise family who were at Butlins for the week. We were impressed by the Hotel, its proximity to Butlins and the warm welcome we received. The staff were genuinely happy which was very refreshing. The car park was right outside and everything was so close we didn't need the car to get around. The sea view from the room was spectacular and the ability to book the small pool in the Hotel was an added bonus. We will definitely book again

We had a great night stay at Baliffscourt, we did however find the spa busy, all the loungers reserved with towels but few people actually on them. We therefore spent the duration using the facilities which are all fab. The staff are helpful, attentive and we really enjoyed the breakfast! Overall a great stay.

The stay was close to perfect. Very nice spa, beautiful ground, high quality restaurants, good service. The room did get a bit too hot on a 30 degree day despite the electric fan provided by the hotel.

Felt like a princess staying in this lovely room. Everything I needed, friendly staff, and a lovely cooked to order breakfast in the morning. A true British manor house experience.

This hotel is a real gem very clean spacious and welcoming on entry bedroom was very spacious and clean lovely big bathroom too The swimming pool and jacuzzi was perfect and very clean too. Breakfast had a good selection. And I would fully recommend staying here if I’m the area as for the rate it was compared to other hotels near gatwick airport it really was a real find and I’d certainly stay here again Plenty of car parking which is free so that adds no extra cost overnight This is a real find and perfect for anyone that needs access to gatwick airport at lower costs than hotels near the airport.

An excellent venue . We shall come again soon