Hotel is a new and clean. Rooms are spacious and friendly staff. Quite a distance from city. Not many FnB nearby. Swimming pool not ready but gym is ready.
Thank you to Ms. Kia for your assistance during the check-in and check-out process. It was a pleasant experience staying at Grand Maya by ARTOTEL. Hopefully, all hotel facilities will be even more complete in the future.
Pros:
1) Close to the airport (but there's some airplane noise);
2) The pool and surrounding area are nice (but the water smells strongly of chlorine);
3) Rooms on the ground floor have convenient private access to the pool;
4) There's an ATM on site;
5) 24-hour security and reception;
6) If you ask reception several times, they'll bring you an extra towel or blanket;
Cons:
1) The hotel clearly needs renovation and restoration, especially the furniture and fixtures;
2) Breakfast is very meager and completely lacks European food; there's not even cheese or butter (they use margarine instead), it's like breakfast in a cheap small hotel...
3) The waiters, while trying their best, are very inattentive to the requests and orders of restaurant patrons. They mix up orders, forget to order food preparation, and don't even apologize... pathetic.
4) The Wi-Fi in the room is slow.
5) Only one robe and one set of slippers are provided per double room.
6) The shampoo and shower gel are of extremely poor quality, not up to NOVOTEL standards.
7) The rooms are not soundproofed - airplane noise and the sound of the mosque's loudspeakers will disturb you constantly, even at night.
Conclusion: this hotel is clearly outdated and requires renovation and serious updating, as well as high-quality oversight from the Managing Director and owners. NOVOTEL is an international, high-quality hotel brand, but this hotel, unfortunately, falls short of these high standards. I wish the hotel positive changes as soon as possible!
The best hotel in the area, with many breakfast options and affordable prices, better than the one near the airport. It is also convenient to go to the shopping mall downstairs. Eating in the mall is much safer than eating outside.
SSTANI-07Pros:
1) Close to the airport (but there's some airplane noise);
2) The pool and surrounding area are nice (but the water smells strongly of chlorine);
3) Rooms on the ground floor have convenient private access to the pool;
4) There's an ATM on site;
5) 24-hour security and reception;
6) If you ask reception several times, they'll bring you an extra towel or blanket;
Cons:
1) The hotel clearly needs renovation and restoration, especially the furniture and fixtures;
2) Breakfast is very meager and completely lacks European food; there's not even cheese or butter (they use margarine instead), it's like breakfast in a cheap small hotel...
3) The waiters, while trying their best, are very inattentive to the requests and orders of restaurant patrons. They mix up orders, forget to order food preparation, and don't even apologize... pathetic.
4) The Wi-Fi in the room is slow.
5) Only one robe and one set of slippers are provided per double room.
6) The shampoo and shower gel are of extremely poor quality, not up to NOVOTEL standards.
7) The rooms are not soundproofed - airplane noise and the sound of the mosque's loudspeakers will disturb you constantly, even at night.
Conclusion: this hotel is clearly outdated and requires renovation and serious updating, as well as high-quality oversight from the Managing Director and owners. NOVOTEL is an international, high-quality hotel brand, but this hotel, unfortunately, falls short of these high standards. I wish the hotel positive changes as soon as possible!
CCZWONGStayed at Favehotel Banjarbaru for a quick two-night business trip. The garden setting was lovely, and the pool area offered a peaceful atmosphere. Rooms are simple but comfortable—air‑conditioned, clean linens, coffee/tea station, and daily housekeeping. The airport shuttle and free parking were convenient extras.
On the downside, service felt inconsistent when checking in—staff seemed overwhelmed—and breakfast service could be slow. While the overall value is good, cleanliness in some rooms and overall responsiveness of staff felt below expectations at times.
Perfect for a budget‑friendly stay near the airport or shopping—it’s just fine for a short stay, but service and upkeep could use a boost for a more seamless experience.
AAnonymous UserHotel is a new and clean. Rooms are spacious and friendly staff. Quite a distance from city. Not many FnB nearby. Swimming pool not ready but gym is ready.
GGuest UserThe hotel service is quite good and complete, only there is a lack of parking because if there is an event then the parking is full, not enough staff to arrange parking
GGuest UserThe hotel is very clean and the facilities in the rooms are quite complete, the AC is cold and the breakfast is varied but the taste can be improved
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