Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
TTls_2026.06.05
The room was very spacious, and apart from skincare products, all other amenities were well-provided. The wet/dry separation in the bathroom was also a nice touch. The ocean view room was absolutely stunning, and we even got to see the fireworks display for Yokohama Port's opening season at night. The only downside was that the air conditioning was a bit noisy.
The front desk service was excellent; they could communicate in Chinese, English, and Japanese, and they also offered free luggage storage. Very satisfied overall!
Hotel near Sakuragicho,Yokohama36.8% of visitors choose this area
HHeixiaocha2026.04.01
The hotel's location is excellent, extremely close to Sakuragicho Station, with many JR and subway lines. It's also very convenient for viewing cherry blossoms along the Ooka River. While there aren't many food options right next door, a 3-5 minute walk will lead you to plenty of charming small restaurants.
It's also not too far from the Red Brick Warehouse, about a 20-minute walk. However, I was assigned a room facing the railway tracks, which made it quite noisy at night. The room itself was very spacious, definitely offering great value for money.
I wouldn't recommend paying 300 yen for the bath; it's not a hot spring, just a regular communal bath.
Hotel near Kowakidani/Miyanoshita,Hakone1.1% of visitors choose this area
AAnonymous User2026.04.14
This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying.
However, at check-out, one particular staff member's attitude absolutely floored me.
1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it.
2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn.
3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule.
For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away...
At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me!
I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor.
So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her.
I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service.
I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
LLiu Michelle2026.06.26
I stayed for five nights, and the hotel's location is excellent – super convenient for shopping, dining, and getting to the train station or airport. Since there were three of us, the hotel kindly added an extra bed for the third person at no charge. The stay was comfortable, and the toiletries were fully stocked, so even if you forget your personal items, you're covered. They replenished the fridge daily with beer and drinks, and the drip coffee was surprisingly good. The breakfast had a wide variety of choices; you could even make your own mini-burgers. Both the food and service at breakfast were great.
The only downside was the check-in process, which felt quite chaotic. Perhaps it was a busy day, and the front desk and concierge were overwhelmed. I was with two elderly people and heavy luggage, and I had to find someone to check us in and move our luggage entirely by myself. There was no guidance or assistance from the hotel staff. In contrast, I saw staff members escorting a young lady to her room with just a small handbag. I believe hotels should prioritize assisting guests with elderly companions, children, heavy luggage, or those with mobility issues. In the following days, I also noticed staff taking young guests with no large luggage to my floor, which left me confused about their service policy. This aspect of the experience was quite disappointing.
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
GGuest User2026.02.20
I visited for the first time in three years, and it is still excellent. First of all, the location is great for sightseeing in the center of Yokohama. The hotel is large and luxurious, and well-equipped with amenities such as a restaurant, convenience store, swimming pool (limited time), large public bath, massage chairs, ice machine, and microwave. I especially loved being able to grill various fish and shellfish, including shishamo, right in front of me at breakfast!
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
JJinjing2026.04.21
Today, under a beautiful sky, I arrived in the seaside city of Yokohama and checked into the InterContinental Yokohama Grand. Although the hotel shows its age a bit, the lobby is spacious, bright, and grand. The room facilities are complete, and the bedding is soft and comfortable. Outside the window, I could see the Ferris wheel and amusement park, with skyscrapers towering nearby. The breakfast offered a rich variety, and the night view was spectacular. Overall, Yokohama gave me a strong sense of the future!
Hotel near Yokohama City Centre,Yokohama1.8% of visitors choose this area
EEvelyn Li2026.01.01
The hotel's location is unbeatable, right next to Chinatown, making it incredibly convenient for dining. The beds in the rooms are quite large, unlike typical twin beds. Although the hotel is a bit old, the cleanliness is decent. However, on our last night, around 4 AM, a drunk Japanese guest tried to open our room door. While they didn't succeed, it genuinely scared us. We immediately reported it to housekeeping, asking them to check the surveillance cameras. Housekeeping initially said the cameras couldn't see that area. Since it was still early morning, we decided to address it again at check-out the next day. When we checked out, we raised the issue once more. The front desk assistant manager, a woman named Junko, handled our complaint very seriously. Her English was excellent. I insisted that the cameras be checked immediately. When we returned from dinner, she confirmed it was a drunk Japanese guest. Regardless of whether that's true or not, I appreciated her positive attitude. Everyone knows Japanese people enjoy drinking, and I just wanted to bring this to the hotel's attention, hoping they'll take incidents involving intoxicated guests trying to open random doors seriously to prevent them from happening again!
Even though it rained heavily that day and we couldn’t see Mount Fuji from the room, our affection for the hotel wasn’t affected. The room was decent and spacious, and the most impressive part was the Japanese restaurant. The service and food were amazing, and it became one of our favorite restaurants on the trip.
Hotel near Kowakidani/Miyanoshita,Hakone1.1% of visitors choose this area
GGuest User2026.05.05
This time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied.
The curtains are not completely shading in the morning. It is easy to be awakened. The sauna or swimming have to bring your own swimsuit. I forgot to bring it. So if you rent it, you need money. The clerk can communicate in English. This can also be used for bathing facilities.
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JJinjingToday, under a beautiful sky, I arrived in the seaside city of Yokohama and checked into the InterContinental Yokohama Grand. Although the hotel shows its age a bit, the lobby is spacious, bright, and grand. The room facilities are complete, and the bedding is soft and comfortable. Outside the window, I could see the Ferris wheel and amusement park, with skyscrapers towering nearby. The breakfast offered a rich variety, and the night view was spectacular. Overall, Yokohama gave me a strong sense of the future!
GGuest UserThis time, I booked a hotel on Trip.com without any prior research, and I wasn't disappointed when I arrived. I opted for the 'one night, one meal' package, but in retrospect, 'one night, two meals' might have been more convenient. Getting there was easy, with convenient bus stops at Kowakien and Tenyu stations. The surroundings are lovely, and the cleanliness was up to par. The room even has a bathtub for a natural hot spring bath! It's real hot spring water, and they only charged a few dollars for two uses, which is very reasonable. Overall, I'm extremely satisfied.
TTls_The room was very spacious, and apart from skincare products, all other amenities were well-provided. The wet/dry separation in the bathroom was also a nice touch. The ocean view room was absolutely stunning, and we even got to see the fireworks display for Yokohama Port's opening season at night. The only downside was that the air conditioning was a bit noisy.
The front desk service was excellent; they could communicate in Chinese, English, and Japanese, and they also offered free luggage storage. Very satisfied overall!
LLiu MichelleI stayed for five nights, and the hotel's location is excellent – super convenient for shopping, dining, and getting to the train station or airport. Since there were three of us, the hotel kindly added an extra bed for the third person at no charge. The stay was comfortable, and the toiletries were fully stocked, so even if you forget your personal items, you're covered. They replenished the fridge daily with beer and drinks, and the drip coffee was surprisingly good. The breakfast had a wide variety of choices; you could even make your own mini-burgers. Both the food and service at breakfast were great.
The only downside was the check-in process, which felt quite chaotic. Perhaps it was a busy day, and the front desk and concierge were overwhelmed. I was with two elderly people and heavy luggage, and I had to find someone to check us in and move our luggage entirely by myself. There was no guidance or assistance from the hotel staff. In contrast, I saw staff members escorting a young lady to her room with just a small handbag. I believe hotels should prioritize assisting guests with elderly companions, children, heavy luggage, or those with mobility issues. In the following days, I also noticed staff taking young guests with no large luggage to my floor, which left me confused about their service policy. This aspect of the experience was quite disappointing.
SSky B.My husband and I stayed at Hotel Okada for 2 nights for our honeymoon, and it was a truly wonderful experience.
• Honeymoon Surprise: The staff provided excellent service and even prepared a thoughtful welcome gift for our honeymoon, which made us feel very special.
• The Room & Amenities: Our room was spacious, spotless, and very quiet. The highlight was definitely the private open-air bath in the room—so relaxing and peaceful. We were also pleasantly surprised to find complimentary skincare sets and facial masks provided in the room. It shows great attention to detail.
• Dining: Both the breakfast and dinner buffets offered a wide variety of delicious options.
• Location: Getting to the train station is easy with the shuttle bus that runs on a reliable schedule. If you prefer to walk, it's a pleasant 19-minute walk.
ZZuiaijinmiEnvironment: The hotel is located in the mountains, the air is very fresh, the night is very quiet, there is a small river and a small waterfall next to it. The hotel is not far from Hakone Shrine, Lake Ashi and other attractions.
Service: The service is very thoughtful, breakfast is very rich, and you can also book lunch and dinner.
Facilities: The overall decoration of the hotel is relatively new, and the room area is much larger than that of a hotel in Tokyo at the same price. The hotel's hot springs are indoor and outdoor, very clean, listening to the sound of the waterfall outside the hot springs is very pleasant.
AAnonymous UserFacilities: As expected from a century-old garden, it's a truly exquisite Japanese style. The room even has a private hot spring, and it's incredibly clean! A germaphobe's dream!
Hygiene: Extremely clean, and the yukata (robe) was very comfortable. Don't even get me started on the food – it was beyond amazing, with two different meals a day. The service was superb too!
Environment: Very comfortable and quiet. I especially loved the garden; I imagine it would be even more beautiful during autumn when the maple leaves change.
Service: Excellent! The front desk staff even remembered me by face.
GGuest UserWe enjoyed the rather spacious room and the view of rolling hills. With large beds and a tatami room, it felt rather luxurious. The entire place has an 80s vibe, but good thing we liked the nostalgia it brought for us.
The room was quick clean too. Only that the outside balcony and windows had a few rather large spiders and spider webs. Good thing we don't have arachnophobia.
They have two locations for their onsens at different timings. So that needed some getting used to. The onsens themselves are decent enough.
Getting to the place was a little tricky as we didn't know what was the best bus to hop onto. We hopped onto the bus that Google Maps indicated was the most direct, only to realise as we were boarding that that bus was not covered under the Hakone Free Pass. On hindsight, to utilise the Hakone Free Pass, one should take the bus to Yunessen, the hotel next door and walk a short distance uphill.
For the price we thought it was quite worth it, especially compared to some of the other hotels nearby.
GGuest UserThe forest-view rooms are located in the wing built in the 1960s. The decor isn't just retro; it's genuinely vintage. You can tell they used quality materials and had good taste, but it definitely feels dated. The public bath is conveniently located on the 6th floor of the forest wing. The shower stalls have dividers, so privacy is decent. If you're not comfortable using the public bath, the hot water in the room's bathtub is actually hot spring water, so you can enjoy a private soak in your room.
The hotel itself has a lot to offer. There's a hiking trail behind it where you can see Mount Fuji, but it takes about an hour, and I didn't have time for it this trip.
For breakfast, you can choose between Western or Japanese. The Japanese breakfast requires a reservation. Our timing didn't work out, so we had Western breakfast for two days. The menu was exactly the same both days, and while the dishes were standard, they were meticulously prepared.
As a hotel that was once a showcase for Japan's opening to the West, you can feel the high standards of design and service everywhere. Most of the guests are older, which reminds me a bit of China's Friendship Hotel. For families with children, the hotel provides kids' yukata and toiletries, and you can buy fish food for 100 yen to feed the koi, which made the kids very happy.
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