Service: Check-in was a bit slow; breakfast was quite poor, with few varieties and poor quality. The bread and cakes seemed to be unpacked.
Hygiene: The hygiene was OK, but one bath towel was missing.
Environment: Very close to the beach and not too far from the restaurant.
Facilities: The bedside lamp in the room was broken, but it was OK for one night
Breakfast is rich in variety, but the Chinese can not eat much, buffet-style Western food. Can bring children, is a good place for family travel, swimming pools and beaches are suitable for children to play, there is parking lot, ample space. The hotel is located on a separate island.
The resort is generally very beautiful and highly rated, whether for location or cleanliness. Children will have a great time, and there are many activities for them within the resort. However, I was surprised that the women's gym doesn't open in the morning. I need to exercise at the beginning of my day, and no one had a key to the gym. It wasn't until noon that an employee arrived, and we found the air conditioning was broken. I hope they fix this.
The room is clean and tidy, nice, the food is delicious, I didn't expect their fried rice to be so good, suitable for Chinese taste, the front desk lady is very nice, patient and friendly, the waiter is also good
The location is really dramatic, set within huge stones. It is not too far from the Winter Park or the old town. That said, you do need a car to get around in Al Ula.
The room is spacious, clean, well designed and tastefully decorated. The staff is very friendly and helpful. The pool is fantastic, with lovely views.
Budget rental cars has an office on the premises. In peak season, the hop on hop off bus stops here too.
The onsite restaurant serves nice breakfast and has a buffet dinner at night as well as a la carte. Since it is a resort, the charges tend to be on the pricey side.
I had a very relaxing time there and would highly recommend it.
Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.
Radisson Hotel Madinah in Medina is an absolute gem for pilgrims and travelers! The rooms are quiet, clean, and bright, with fully equipped and easy-to-use facilities. The service team is attentive and helpful, proactively offering directions. Transportation is convenient, and the dining options are both delicious and hygienic, ensuring a worry-free experience. Highly recommended for anyone planning a trip to Medina!
The room is large and the price is high. The hotel staff has a good service attitude. The buffet food in the evening is OK. Remind the four choices of roasting and three quantities are very high. Other food is leisurely before the roasting comes up.
The location and facilities are excellent. The only issue we faced was on the first night when the electricity went out at midnight for half an hour, then came back on, and two hours later, it went out again for five minutes. It was a difficult situation because we didn't know what was happening, and the front desk was far from our room, plus the phone was disconnected with the power outage. We received an apology message from the hotel manager along with a small cake. Other than that, honestly, the hotel is beyond amazing, and the breakfast is seven-star. The services are also worth experiencing, and we got a competitive price from the website, better than the hotel's direct price and other sites.
Great
53 reviews
9.2/10
Price from
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per night
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8.9/10
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GGuest UserAbsolutely amazing stay! From start to finish everything was perfect. The service is outstanding — every staff member is genuinely kind, ready to help with any request, and solves any issue promptly. We were truly impressed; we’ve honestly never experienced anything like this before. We stayed at the Celestial Villa and it was fantastic — spacious, spotless and beautifully designed. We highly recommend it!
The food at TAMA Restaurant was outstanding as well — we especially loved the breakfasts, which were simply exceptional.
We also spent time at the Caravans area — it’s stunning, cozy and with the same top-level service.
I was here with my mom, and she said she would come back again and again — and I couldn’t agree more! ❤️
DDZeerI think I'll always remember this evening,
little silver capsule-like campervans,
landed in the rolling valleys of El Ola,
they were miniature, adorable, small yet perfectly formed!
In the huge tents near the campsite,
people played all sorts of games. As sunset approached,
the afterglow lingered in the sky,
we sat amidst the vast desert and the heavens,
and the time seemed to pass by in a way that didn't matter.
After it was completely dark,
the long-awaited Rock Movie time arrived.
Following the twinkling lights,
strangers gathered together to watch a movie projected onto the rocks,
everything was simply too beautiful…
And above, a sky full of stars accompanied me on my walk home.
GGuest UserThe location is really dramatic, set within huge stones. It is not too far from the Winter Park or the old town. That said, you do need a car to get around in Al Ula.
The room is spacious, clean, well designed and tastefully decorated. The staff is very friendly and helpful. The pool is fantastic, with lovely views.
Budget rental cars has an office on the premises. In peak season, the hop on hop off bus stops here too.
The onsite restaurant serves nice breakfast and has a buffet dinner at night as well as a la carte. Since it is a resort, the charges tend to be on the pricey side.
I had a very relaxing time there and would highly recommend it.
Vvivian0229Service: Check-in was a bit slow; breakfast was quite poor, with few varieties and poor quality. The bread and cakes seemed to be unpacked.
Hygiene: The hygiene was OK, but one bath towel was missing.
Environment: Very close to the beach and not too far from the restaurant.
Facilities: The bedside lamp in the room was broken, but it was OK for one night
GGuest UserThe location and facilities are excellent. The only issue we faced was on the first night when the electricity went out at midnight for half an hour, then came back on, and two hours later, it went out again for five minutes. It was a difficult situation because we didn't know what was happening, and the front desk was far from our room, plus the phone was disconnected with the power outage. We received an apology message from the hotel manager along with a small cake. Other than that, honestly, the hotel is beyond amazing, and the breakfast is seven-star. The services are also worth experiencing, and we got a competitive price from the website, better than the hotel's direct price and other sites.
FfatalistAdvantages: Next to the old town, the building itself is part of history, and the candle lighting ceremony at night is very ritualistic.
A few shortcomings:
1. The shower in the bathroom on the first floor of the double bed suite where I stayed was broken. There was no hot water but only cold water. The maintenance worker checked for half an hour and said it could not be repaired. As a boutique hotel, it was not informed of this situation before check-in, which is really wrong.
2. The room has no air conditioning, and fans can only be used for ventilation and cooling at night, but the fan in the living room suddenly stopped at around 3 am, and the room temperature rose rapidly, seriously affecting sleep.
I hope the hotel can take guests seriously and not make such low-level mistakes.
GGlobetrotter22Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again.
YYongyuandeninghaiThe staff were very attentive to service. When they saw us carrying large pieces of luggage, they proactively came forward to help and patiently answered all our questions. Their friendly attitude made us feel very warm.
MM38488****Radisson Hotel Madinah in Medina is an absolute gem for pilgrims and travelers! The rooms are quiet, clean, and bright, with fully equipped and easy-to-use facilities. The service team is attentive and helpful, proactively offering directions. Transportation is convenient, and the dining options are both delicious and hygienic, ensuring a worry-free experience. Highly recommended for anyone planning a trip to Medina!
LLvxingzhewawaI was very satisfied with the experience of booking an apartment overseas this time. I could cook and wash clothes in the apartment. Because it was Ramadan, there were no restaurants to eat in during the day, so I could just cook something in the apartment. There was a big Carrefour across the street! Shopping was very convenient!
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