Traveling during May 1st, the Leifeng Tower and West Lake Impression Package bought clearly stated that Leifeng Tower does not need to pick up the ticket. You can enter directly by swiping your ID card, but the on-site staff will not give it in, and there is no way to pick up the ticket at the ticket pick-up point. Later, it was confirmed that Trip.com did not enter our identity information, so the ID card could not be swiped. But this package was bought by me on May 1st! ! ! Then at 1 pm on the 2nd, I called Trip.com customer service, but I still couldn't solve the problem. I didn't come to the information to confirm the text message until 4 pm. At this time, we have already left. How can we wait for a few hours at the entrance of Leifeng Tower Scenic Area on a hot day! Later that day, I didn't go to Leifeng Tower again, very speechless. In addition, when contacting customer service in the afternoon, the customer service asked us to buy tickets into Leifeng Tower by ourselves, and then said that on May 6th, I contacted me to refund some tickets to Leifeng Tower in the order, but until almost two weeks passed, no one contacted me... Forget it, just buy a lesson... Low cost performance, needs to be improved,