The stay experience is too bad! First of all, the hotel security is too bad, you can enter and exit the elevator to reach any floor, how to let the guests stay at ease? Secondly, as a five-star hotel in the northwest region, the area of the room is really too small, and the interior decoration is also very old. Open the door and brush the room card four or five times to open it. The glass is so dirty that you can't see the outside. The bathroom faucet makes a lot of effort to move. The hardware facilities are not as good as the newly opened hotel of three or four hundred and one nights, and the water sent is actually ice dew, or the kind of water vapor inside, the hotel is better than this. Besides service, the service is completely without service. Take a taxi to the entrance of the hotel. The waiter standing at the door with a lot of things in his hand did not help or help open the door. The service at the front desk was not bad and always smiled, but the waiter kept pulling when I checked out the next day. Face. The attitude of the other party when calling the service center is also very blunt. It is worth mentioning that the aunt who came to deliver the fruit was very good. Seeing that I took a lot of things, she opened the door for me and asked me to leave for a long time. The overall service should be at this level. Also, when I called to book the room, the front desk did not inform us that the hotel pool was not available for the few days we stayed, because the comment said that the pool here was good and came here specially. As a result, the pool maintenance could not be used. The waiter did not have a little sorry. I said no. It can be used, this is too dissatisfied, the gym is also unmanaged all day, I feel that just one person can come to the gym when they come to the hotel and get on the elevator. Finally, let's talk about breakfast. The breakfast of a five-star hotel can rot like this. I am also an eye-opener. The bread level is not as good as the ordinary bread bought in the supermarket. In November, milk and juice are still not hot in the ice. The milk tea is instant and very light. The coffee acid can't enter the mouth. The beans must have problems. The vegetables are particularly small. I have not eaten anything after several laps. It is too inconsistent with the hotel grade. There is no high-end hotel in Hohhot. It is not easy to have a five-star. I hope to strengthen management and not leave a particularly bad impression on tourists.