Reasonable hotel, we found a very good price here on Trip.
Positive points: Smells good, welcome drink of Port wine at reception, some nice details, as you would expect in a 4-star hotel. Good cleaning and room service. Good rooms and breakfast. Underground parking.
Negative points:
We didn't like the service and the reception staff.
We didn't have SPA robes in the room. It was a challenge to obtain, we were only given 2 for 4 people, and we had to ask for another 2 the next day. Unforgiven.
The SPA area was very weak, the Turkish bath didn't work, the indoor pool was old and the decor was outdated.
It was a special date, we made that clear several times and there was not a single attention from the hotel to the birthday people, not even a birthday candle, absolutely nothing. We would have to pay €30 to have our room decorated with sparkling wine. Because without paying, the hotel will not come forward with anything. It's a small hotel, we expected more customer attention.
If you want to experience the life of a vampire, it is definitely worth coming. It fits this setting from all angles: a grand but decadent building, located in the mountains surrounded by dense forests, inconvenient transportation, a stunning lobby, super high windows, you can see the forest and fog, ancient furniture, not enough service staff so you have to wait for everything, old facilities, no food or drink, the roast suckling pig nearby is invincible but you have to take a taxi 5 kilometers down the mountain to eat.
Although the facilities and services are not worthy of this star, as a person with a Gothic sentiment, I didn't want to leave after living there for 3 days and getting used to this rhythm.
Great
130 reviews
9.1/10
Price from
INR 11,167
per night
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