Very convenient location as it’s next to the town centre and shopping mall. Staff are friendly and helpful. Some rooms however are seen able by public access so privacy may need to be protected. Due to the open corridors and courtyards are surrounding all the rooms, could be very noisy if other guests are having conversations. Note that the desk phone in all the rooms are not working just for display! There’s no food and beverage facilities.
I had a wonderful short stay,. Clean room aircon was cool and very modern room. Awesome outdoor pool and spa plenty of onsite amenities. Rstaurants and buffet breakfast and room service is a bonus being onsite. ****** and gym onsite, 15min walk to main street and hiring of bikes onsite too. Washing machine and driers available on every floor and a wellness centre. Will return and stay again.
Upon first check in, the receptionist confirmed that we paid through Trip.com but after taking the bond payment he then straight away told us he hasn’t received any payment and asked us to show our proof of payments such as trip.com confirmation, bank transfer, & even statement of bank deduction. We showed confirmation, bank transfer, statements as he asked and then the receptionist refused and insisted we haven’t paid. He refused all the proofs and insisted us to make another payment with them. He refused us to talk to the supervisor because he said “they will say the same thing”. Unfortunately, we didn’t get his name, so we couldn’t specify who he was. Terrible services.
Wonderful staff, cleaners and management!
A big help with everything I needed, went beyond satisfaction.
Safe and secure building, lovely room service and food options.
Beautiful pool and bar area.
Was expecting more given the price we paid, apparently already considered low season.
The pool lagoon was disappointing and expected higher standards, more staff and cleanliness.
Hotel restaurant food expensive unless ******** and apparently would have great discount.
Room service was good and value for money.
Expected small amenities like free bottled water to be more generous given the heat. Apparently just 2 bottles per check in although we stayed 2 nights .
Bathroom and toiletries reasonable although bathroom door had a drum which made it inconvenient to open as door swung closed automatically ..
Mantra on the Esplanade worked well for us for the three nights we stayed. Close to the main shops and eateries so plenty of choice there, with a free bus to the large out of town shopping centre too. The room was clean and tidy though a little dated. We were at the back of the hotel which meant the music and noise from the pubs and clubs nearby could be heard til quite late though it didn’t keep us awake.
Room looks clean but have several small cockroaches in and out under the bed and the bathroom.
Midnight can hear next door’s neighbours TV on.
Only stayed here for one night.
The best part about this hotel is location - walking distance to restaurants, Coles, Chemist, the Esplanades…
A 5 star rated and cost hotel with nice amenities and outdoor environment. Room is very spacious and faces the garden. Hotel food pricing expensive and not worth the cost as there is a much better option at the Desert in the Garden hotel under same group. Also staff service could do with more friendly smiles and welcoming attitudes. Not sure if they are part timers or working holidays staff since some show their inexperience in service. Other areas for improvement are insufficient signage of directions in such huge resort hotel, no room number on the desk phone in room, stains found on walls in bathroom and in toilet bowl (due to minerals in flushing water from the area per management explanation).
Very Good
91 reviews
8.5/10
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RRip RipWas expecting more given the price we paid, apparently already considered low season.
The pool lagoon was disappointing and expected higher standards, more staff and cleanliness.
Hotel restaurant food expensive unless ******** and apparently would have great discount.
Room service was good and value for money.
Expected small amenities like free bottled water to be more generous given the heat. Apparently just 2 bottles per check in although we stayed 2 nights .
Bathroom and toiletries reasonable although bathroom door had a drum which made it inconvenient to open as door swung closed automatically ..
FFancyTravelA 5 star rated and cost hotel with nice amenities and outdoor environment. Room is very spacious and faces the garden. Hotel food pricing expensive and not worth the cost as there is a much better option at the Desert in the Garden hotel under same group. Also staff service could do with more friendly smiles and welcoming attitudes. Not sure if they are part timers or working holidays staff since some show their inexperience in service. Other areas for improvement are insufficient signage of directions in such huge resort hotel, no room number on the desk phone in room, stains found on walls in bathroom and in toilet bowl (due to minerals in flushing water from the area per management explanation).
VVana LobatoUpon first check in, the receptionist confirmed that we paid through Trip.com but after taking the bond payment he then straight away told us he hasn’t received any payment and asked us to show our proof of payments such as trip.com confirmation, bank transfer, & even statement of bank deduction. We showed confirmation, bank transfer, statements as he asked and then the receptionist refused and insisted we haven’t paid. He refused all the proofs and insisted us to make another payment with them. He refused us to talk to the supervisor because he said “they will say the same thing”. Unfortunately, we didn’t get his name, so we couldn’t specify who he was. Terrible services.
RRainierLI recently stayed at this hotel and had a generally pleasant experience. The staff were friendly and accommodating, and the location was convenient for getting around. While the property is starting to show a bit of wear and could use some updates, everything was clean and comfortable. One thing to note is that the building could benefit from improved security, as access is currently open and doesn’t require a key card—something that might be worth addressing for guests’ peace of mind. With a few small improvements, this place could be even better.
TTravelling dragonflyWonderful staff, cleaners and management!
A big help with everything I needed, went beyond satisfaction.
Safe and secure building, lovely room service and food options.
Beautiful pool and bar area.
FFancyTravelVery convenient location as it’s next to the town centre and shopping mall. Staff are friendly and helpful. Some rooms however are seen able by public access so privacy may need to be protected. Due to the open corridors and courtyards are surrounding all the rooms, could be very noisy if other guests are having conversations. Note that the desk phone in all the rooms are not working just for display! There’s no food and beverage facilities.
DDeborah ElizabethMantra on the Esplanade worked well for us for the three nights we stayed. Close to the main shops and eateries so plenty of choice there, with a free bus to the large out of town shopping centre too. The room was clean and tidy though a little dated. We were at the back of the hotel which meant the music and noise from the pubs and clubs nearby could be heard til quite late though it didn’t keep us awake.
MMeloney FordI had a wonderful short stay,. Clean room aircon was cool and very modern room. Awesome outdoor pool and spa plenty of onsite amenities. Rstaurants and buffet breakfast and room service is a bonus being onsite. ****** and gym onsite, 15min walk to main street and hiring of bikes onsite too. Washing machine and driers available on every floor and a wellness centre. Will return and stay again.
NNguyenLinhRoom looks clean but have several small cockroaches in and out under the bed and the bathroom.
Midnight can hear next door’s neighbours TV on.
Only stayed here for one night.
The best part about this hotel is location - walking distance to restaurants, Coles, Chemist, the Esplanades…
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