Hotels With spa in Matrouh Governorate, Egypt

Hotel environment is very good, the surrounding facilities are poor, eating has to go far

When we checked in, the front desk staff informed us that our reservation could not be found in their system. We spent more than ten minutes communicating before another colleague stepped in and helped resolve the issue. After leaving our luggage, we later realized that the front desk had forgotten to return our passports. Fortunately, we were able to retrieve them, otherwise it would have caused serious trouble. I hope the hotel can assign more experienced staff to handle the check-in process in order to improve the overall service.

We have rented two rooms for my family As started in another review. It was a great stay in short

A superb hotel with excellent service. It has its own private access to a pristine white sand beach, delicious and varied cuisine, and refreshing drinks available in the lobby area. There are a couple of downsides though: no bathrobes in the room and high prices for alcoholic drinks at the bar.

This is one of the most luxurious hotels I've ever stayed in .. the views and room size are magnificent. The pools and beach and the color of the sea in this area is breathtaking. So recommended.

The hotel is located outside the airport outside Alexandria. This is a good place for summer vacation and leisure. If you go out with relatives and friends, you can live here occasionally.

Staff service attitude is very enthusiastic and friendly, I forgot to inform the front desk staff need two beds, after entering the room, the staff immediately called the front desk to notify the change, he sent us directly to the new room, another staff gave us the room card, very high responsiveness, saved a lot of time. The hotel rooms are clean and spacious, the toilets are well-equipped, and it was the first of the seven hotels I stayed in during my travels in Egypt that had slippers available and the bathing equipment was branded ELLE, which enhanced the image of the hotel. The inquiry desk colleagues across from the front desk were very professional, and I answered questions about transportation times to the city center and restaurants, etc., and the answers were clear and accurate. The breakfast restaurant is also the richest I have encountered, whether it is the variety of juices, the variety of bread and cheese, beyond my imagination. As for the swimming pool and beach, since I spent all my time exploring the nearby tourist attractions, I didn’t have time to experience it in person, I could only watch it from the balcony of the room, but I felt that the beach part should be good. The ATM machine in the hotel lobby is a good facility, which is very convenient for guests. Only some shops are missing. The hotel as a whole has been comparable to many international brand hotels.

This is my second time staying at this property, and it continues to exceed my expectations. I opted for the sea view room this time, and the scenery is truly indescribable; the beauty of the view is something you have to experience in person. The service remains top-notch across the board. I would like to specifically commend Moataz at the front desk for his professionalism and class. Additionally, Another Moataz at the outdoor lounge was exceptional. He is the epitome of authentic service and creates a magnificent atmosphere for every guest. His ability to connect with people while maintaining a high standard of hospitality is impressive, and he clearly possesses the leadership qualities of a manager. I highly recommend this hotel for anyone looking for a perfect stay.

酒店位置不錯，算是離馬特魯最近的超豪華酒店，衹有40公里，整體環境非常好，聽司機説是亞歷山大有錢人結婚的地方。酒店安防很嚴，要過兩道門崗，會收司機駕照。冬天酒店人很少，我呆那一晚感覺就我和另外一家，很大一酒店，餐廳吃飯就我一桌，海灘就我一個人獨享，喜歡清凈和享受獨處的朋友可以冬天來，絕對物超所值。去馬特魯的朋友很多會去錫瓦，但需要注意的是錫瓦雖然人云亦云民風淳樸，但也有**，我在booking訂了一晚錫瓦鎮中心的酒店Soléi old town, 結果入住被帶去遠離酒店的另一無酒店標識的類似民宿，環境惡劣，等於被賣了，毫無安全感，老闆無比卑鄙，算準Booking預訂政策無法退款，死不承認，浪費了一堆時間，影響了行程安排，請大家出行還是要擦亮雙眼，儘量選擇大平台可以退款和大酒店，以免影響出行體驗

Very good option for the price and the location it’s very nice and very clean and they are very nice ❤️❤️