Hotels With spa in Matrouh Governorate, Egypt

This is my second time staying at this property, and it continues to exceed my expectations. I opted for the sea view room this time, and the scenery is truly indescribable; the beauty of the view is something you have to experience in person. The service remains top-notch across the board. I would like to specifically commend Moataz at the front desk for his professionalism and class. Additionally, Another Moataz at the outdoor lounge was exceptional. He is the epitome of authentic service and creates a magnificent atmosphere for every guest. His ability to connect with people while maintaining a high standard of hospitality is impressive, and he clearly possesses the leadership qualities of a manager. I highly recommend this hotel for anyone looking for a perfect stay.

Staff service attitude is very enthusiastic and friendly, I forgot to inform the front desk staff need two beds, after entering the room, the staff immediately called the front desk to notify the change, he sent us directly to the new room, another staff gave us the room card, very high responsiveness, saved a lot of time. The hotel rooms are clean and spacious, the toilets are well-equipped, and it was the first of the seven hotels I stayed in during my travels in Egypt that had slippers available and the bathing equipment was branded ELLE, which enhanced the image of the hotel. The inquiry desk colleagues across from the front desk were very professional, and I answered questions about transportation times to the city center and restaurants, etc., and the answers were clear and accurate. The breakfast restaurant is also the richest I have encountered, whether it is the variety of juices, the variety of bread and cheese, beyond my imagination. As for the swimming pool and beach, since I spent all my time exploring the nearby tourist attractions, I didn’t have time to experience it in person, I could only watch it from the balcony of the room, but I felt that the beach part should be good. The ATM machine in the hotel lobby is a good facility, which is very convenient for guests. Only some shops are missing. The hotel as a whole has been comparable to many international brand hotels.

Amazing place, really clean, really spacious. Plenty to do. I advise take a car with you as it is about 1-1.20 hours from Alexandria. Also book the hotel between July- end of august. There is a indoor pool which is heated and an outdoor pool which is cold, they also have a beach, gym, sauna, jacuzzi but the time I went the jacuzzi and sauna was not on or available. The have a room that has two small snook tables, a outdoor football 🥅 ⚽️ pitch/court, basketball ball 🏀 court and a tennis/Badminton 🏸 🎾 court. Water park, late night entertainment. The women called Sara at the Concierge is very helpful very professional. Hospitality was amazing from her think she was the manager. She even allowed me to have a late check out without any charge but the staff in very helpful. Very friendly. The hotel is very spacious and the rooms are very spacious. The food was fine but nothing spectacular.

The hotel is very nice, clean, and well maintained. Its location is excellent, with plenty of restaurants within walking distance, which made it very convenient. However, the beach is quite small, and the water sports activities operate very close to the swimming area. They take up a large portion of the beach, making it noisy and less enjoyable for guests who simply want to relax and swim. The staff were generally friendly, but I found the reception team to be less helpful than expected. Overall, I have mixed feelings about this hotel. While I enjoyed many aspects of my stay, I don't think I would choose to stay here again.

The hotel's location is decent, but since it's only four stories high, there isn't much difference between a sea view room and one without. As for breakfast, it's not about whether it's good or not, but the staff served us so much food, it was almost embarrassing! All the electrical outlets in the room were round, so my plugs wouldn't fit. I had to ask the hotel for an adapter. And there was no hairdryer either, so I had to ask for that separately too. Oh my god, it was such a hassle, constantly having to go down to the front desk to ask for things. At checkout, I encountered a front desk receptionist who didn't speak English. We were completely unable to communicate. I don't understand why a hotel that serves travelers would have an employee at the reception desk who can't speak any English at all.

We have rented two rooms for my family As started in another review. It was a great stay in short

I had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2. The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.

There are limited means of transportation to get to this hotel. It took about 3.5 hours by UBER from Alexandria, costing 1400 yen in local currency, but UBER could not be used from the hotel to Marsa Matruh, so I had to call a taxi, which took about 45 minutes and cost 600 yen. Also, communication at the front desk was not good at dispatching the car, which was very unpleasant. There seems to be no taxi nearby, so it takes a long time to call one, so I recommend requesting a taxi at least an hour in advance. There is nothing nearby, and it is a different story if you want to enjoy the pool and the sea on the hotel grounds, but if you are thinking of sightseeing from the hotel to Marsa Matruh, I think it would be better to stay at a hotel in Marsa Matruh, considering the round-trip taxi fare and travel time. It may be due to the season, but I felt that the beach had strong waves and was not suitable for swimming or for children to play. The rooms are clean, but the amenities are basic. Drinks in the room other than water are charged separately. It is not all-inclusive. Dinner was included in the price of the room, but the only drink available was water; other soft drinks and coffee were charged extra.

Even though it was off-season and only a handful of rooms were booked, the service was still excellent. Breakfast was freshly made and could be delivered to our room, but we decided to eat in the restaurant. The hotel is like a serviced apartment, and there are several swimming pools outside. While we couldn't swim in winter, the blue water was still a pleasant sight. Our one-bedroom suite was very spacious, and the air conditioning and heating worked great. Overall, it offered great value for money.

A superb hotel with excellent service. It has its own private access to a pristine white sand beach, delicious and varied cuisine, and refreshing drinks available in the lobby area. There are a couple of downsides though: no bathrobes in the room and high prices for alcoholic drinks at the bar.