This hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
The views of the bay and the volcano are absolutely stunning, 'picturesque' doesn't even begin to cover it!
My room type was a garden view twin, so I couldn't see the volcano or the sea. It was all about value for money, at around 600-700 RMB per night. The room was spacious enough (by Japanese standards), and the luggage rack could fit two medium-sized suitcases. The bathroom was also quite large.
If you want to see the volcano, you can head to the courtyard or walk five minutes to the Shiroyama Observatory. You can soak in the large hot spring bath while looking at the volcano, but we only took a quick look around the baths and didn't really try them out, so I can't comment much.
The hotel shuttle bus runs every half hour, which is pretty convenient. The city view bus stop is near the Shiroyama Observatory. Just ask the receptionist at the hotel lobby on the 4th floor how to get to the observatory; we turned left then right and it was a five-minute walk.
By the way, the city view bus route is a bit winding and there aren't many buses. It's better to take the JR to Sengan-en. The JR has a stop right at the entrance of Sengan-en, and the platform itself is the best spot to view Sakurajima.
It's about a 20-minute walk from Kagoshima Chuo Station.
The Takamibaba tram stop is right in front of the bath.
The large public bath is great.
There aren't many washing areas, so I don't know when it gets busy, but I didn't have to wait long.
The breakfast was delicious and had a wide variety of food.
It was a buffet of Japanese, Western and Chinese food. I would have preferred if there were more desserts.
It was a shame that there was no cereal.
The yogurt was delicious.
It never gets full, but as rumored, there is quite a long queue from 6:30.
The staff are not bad at all.
It felt like they were doing the bare minimum.
First, we loved the onsen and its services, where we soaked in three pools of different temperatures, sweated in a sauna, then alternately cooled ourselves in cold baths.
Second, room services were excellent despite its furnishings seemed to be run down a bit.
Third, its location is central to travel most places of interest, which spreads out in Kagoshima Prefecture.
Tatami room, traditional Japanese style such as quilt, dokonomama ceramic decoration, long-standing Japanese life memories, hot spring baths called source water, breakfast restaurants decorated with Satsuma ceramics and pretty ceramic tableware are calmly dressed I admire the Chinese table and the hearty staff, and everything was good, especially the dinner with the sister restaurant Guwoo, and the kind host couple who treated me sincerely!
A place I want to go again with my friends
Facilities: Formerly the Royal Hotel, the west wing has only undergone exterior renovations. Therefore, I booked the newly renovated east wing. The rooms are predominantly wooden, and the twin-bed Japanese-Western style rooms are quite nice. The onsen (hot spring) is a mild sulfur spring, and the outdoor pool is nice. However, it's not the main sulfurous white spring in the area; those would likely be more therapeutic. There's a heated swimming pool, tennis and basketball courts, a playroom, and a children's play area.
Cleanliness: Good
Environment: Located next to Takachiho Ranch, it's situated on high ground, offering views of Sakurajima to the south, making it a good spot for sunset viewing.
Service: Good. Semi-electric bicycles are available for rent, currently free.
It is rare that there are fresh flowers in the guest room. It is a large communal bath in the hotel, but the men seem to have been renovated and are very clean. However, it ends at 23 o'clock at night, so I want you to open a little later. I had a sashimi set meal at the restaurant in the building for dinner. The volume and taste were good, but it was a pity that the essential sashimi was small. Breakfast, but fried satsuma and carpaccio are excellent. Carpaccio was a big sashimi than dinner. I think the breakfast here is of high grade.
The hotel's breakfast was excellent, and the hot springs were incredibly relaxing. The room was spacious, the lobby was beautiful, and the service was outstanding. Taking a walk along the river next to the hotel was very pleasant, and the view of the volcano from the riverside was spectacular.
I used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
the perfect remote place for onsen and sand bath relaxing treatment, fantastic rooms in Japanese style with all facility, great service twice daily, onsen bath with sea-side view at 5th floor of the hotel... restaurants and shops inside the hotel, bicycle available, restaurants and supermarkets in the near of the hotel, friendly hotel staff - just incedible nice and helpful !
Very Good
86 reviews
8.3/10
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ええりぽんI used this hotel for a short trip with my husband after work (we wanted to go to Kirishima Shrine)!
First, we were given a welcome drink of sweet potato shochu and tea, typical of Kagoshima, and everyone was having a good time. I also had some tea, and the staff were very polite and I felt that they were proud of the hotel. ^_^
First, we went to the family bath, and it was a very relaxing space where we could relax.
There was a coffee meal set, and I had never made my own coffee, but I was able to spend a relaxing time enjoying delicious coffee! The wonderful tools make it a picture. ♪
The large public bath was also okay. I went there thinking it would be just normal and clean, but it was very Japanese and stylish, and had a different atmosphere from the hotel's front desk and rooms, and it was very nice! There were several types of amenities to choose from, such as shampoo, and I thought, wow! I wanted to try this! I was happy.
My husband is tall. I wrote that in the comments section, and they prepared loungewear in a larger size for us, and we had a much more enjoyable time than we expected!
My husband doesn't go to hot springs very often, but
it was so good that I forced him to go, and he was so happy too! (*Ü*)♡
I'm really glad we were able to make some good memories♪
GGuest UserThe hotel's breakfast was excellent, and the hot springs were incredibly relaxing. The room was spacious, the lobby was beautiful, and the service was outstanding. Taking a walk along the river next to the hotel was very pleasant, and the view of the volcano from the riverside was spectacular.
OOliveycThis hotel is genuinely good. Even though the service industry in Japan generally maintains high standards, you can still feel a real sense of sincerity here. When I first checked in, it felt a bit dated, especially the elevator. The doors closed really fast, so you had to keep pressing the 'open' button. Several Japanese guests, being polite and letting others go first, ended up getting caught by the closing doors. The elevator also juddered when stopping at floors. Inside the room, the air conditioning wasn't warm enough, and I felt cold since the temperature had dropped.
Following my usual practice, I gave the hotel some feedback and expressed my dissatisfaction. After a few exchanges, I found that they were very willing to resolve the issues. Specifically, on the second day of my stay, there was a mix-up with the travel agent, and my dinner reservation wasn't made. I had actually paid for dinner on both the second and third nights. When I approached the front desk about the problem, it was already past 5 PM, and I wanted to have dinner at 6 PM, so time was really tight. After some internal discussion, the hotel decided that since I had paid, they would figure out a way for me to have my meal, and then they would sort out the issue with the travel agent themselves later.
At the time, I was quite upset and worried that a last-minute dinner might be subpar, as Japanese hotel restaurants usually prepare set meals in advance based on the number of guests. I also contacted Ctrip. The initial customer service representative had a rather indifferent attitude, but then another representative stepped in who was much more willing to please the customer, even offering compensation in the form of points. Customers understand that customer service reps also have tough jobs, but they still need to provide that emotional support, which is just how the market works. I also realized that in such situations, to get a meal, I still had to fight for my rights with the hotel myself, but I accepted Ctrip's small gesture of compensation.
Later, when I went to the restaurant, I saw that a set meal had indeed been arranged for me. While it was a bit rushed and didn't have as much variety as other hotels, the portion size was generous, and the staff's service attitude was absolutely delightful. So, I didn't raise any more concerns.
Overall, the hotel staff were truly dedicated to providing good service. The aging facilities are just something that can't be helped, and it's already one of the most prestigious hotels in the area, hosting many annual company parties and coming-of-age ceremonies. Despite some negative news, Ctrip remains the most user-friendly app. I travel frequently and often switch between different apps, but I always find Ctrip to be the most convenient. I hope Ctrip's service quality doesn't decline during this economic downturn.
GGouyankanshijieThe views of the bay and the volcano are absolutely stunning, 'picturesque' doesn't even begin to cover it!
My room type was a garden view twin, so I couldn't see the volcano or the sea. It was all about value for money, at around 600-700 RMB per night. The room was spacious enough (by Japanese standards), and the luggage rack could fit two medium-sized suitcases. The bathroom was also quite large.
If you want to see the volcano, you can head to the courtyard or walk five minutes to the Shiroyama Observatory. You can soak in the large hot spring bath while looking at the volcano, but we only took a quick look around the baths and didn't really try them out, so I can't comment much.
The hotel shuttle bus runs every half hour, which is pretty convenient. The city view bus stop is near the Shiroyama Observatory. Just ask the receptionist at the hotel lobby on the 4th floor how to get to the observatory; we turned left then right and it was a five-minute walk.
By the way, the city view bus route is a bit winding and there aren't many buses. It's better to take the JR to Sengan-en. The JR has a stop right at the entrance of Sengan-en, and the platform itself is the best spot to view Sakurajima.
ZZheyanIt's about a 20-minute walk from Kagoshima Chuo Station.
The Takamibaba tram stop is right in front of the bath.
The large public bath is great.
There aren't many washing areas, so I don't know when it gets busy, but I didn't have to wait long.
The breakfast was delicious and had a wide variety of food.
It was a buffet of Japanese, Western and Chinese food. I would have preferred if there were more desserts.
It was a shame that there was no cereal.
The yogurt was delicious.
It never gets full, but as rumored, there is quite a long queue from 6:30.
The staff are not bad at all.
It felt like they were doing the bare minimum.
ZzizibehappyA hot spring hotel near the sea, a ten-story Japanese-style sea view room, with an unobstructed sea view outside the window, the scenery is very good. I gave you a sand bath coupon for the hotel's own sand bath hot spring, so you don't even have to go to the Sand Le Hall.
The specialty of Ibusuki is the sand bath. You can’t take pictures, so just use the pictures on the official website to take a look. You can soak for ten minutes at most, half the amount for children, and a staff member will wake you up when the time is up.
The swimming pool is open during this season.
The hotel has a free shuttle service to Ibusuki Station in the morning, leaving at 9 a.m. and 10 a.m. You need to make a reservation one day in advance. Dinner was Satsuma cuisine, which was exquisite, with fresh ingredients and delicious taste. Breakfast is buffet style.
The Iwasaki Hotel next door actually had small fireworks on 8.12 nights, and I was lucky enough to catch them.
The foreign girl at the front desk speaks very good English. She introduced herself as an expatriate from Dubai who has been working in Japan for 5 years. Now she speaks Japanese better than English 🙂
GGuest Userthe perfect remote place for onsen and sand bath relaxing treatment, fantastic rooms in Japanese style with all facility, great service twice daily, onsen bath with sea-side view at 5th floor of the hotel... restaurants and shops inside the hotel, bicycle available, restaurants and supermarkets in the near of the hotel, friendly hotel staff - just incedible nice and helpful !
GGuest UserFirst, we loved the onsen and its services, where we soaked in three pools of different temperatures, sweated in a sauna, then alternately cooled ourselves in cold baths.
Second, room services were excellent despite its furnishings seemed to be run down a bit.
Third, its location is central to travel most places of interest, which spreads out in Kagoshima Prefecture.
HHUNGStaff nice, humble and customer-oriented
Hotsping three choices, all private, one outdoor with attractive scenery.
Dinner and breakfast served hot and fresh. Traditional japaneses style, appreciate.
Room is spacious for one traveler.
Convenient and nearby many tourist attractions in Kirishima in self driven car.
To Kagoshima airport only about 28 mins self driving.
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