Hotels With Spa in Kanagawa Prefecture, Japan

The exterior is absolutely beautiful, and the rooms are incredibly spacious and well-appointed for a 5-star hotel. 👍 It's very clean and quiet! Yokohama hotel rooms are significantly larger than those in Tokyo, and the service attitude is excellent. 😍 The front desk staff were also very welcoming and helped us with our luggage. The hotel is close to the station! Plus, there are several shopping malls nearby, making dining and shopping very convenient. There are many great restaurants to choose from. Yokohama is completely different from Tokyo; it has a smaller population and more space, making for a very comfortable stay.

We had a very pleasant stay at the hotel. The staff were exceptionally friendly and helpful throughout our visit. Our room was clean, comfortable, and well-appointed, offering a relaxing environment. The amenities provided met all our needs and contributed to a smooth experience. We would certainly recommend this hotel to others seeking a quality accommodation.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.

Great place to stay in tranquil beautiful surroundings and if you're lucky a view of Mt Fuji. Was easy to get to (bus J from Odawara station (expected 50 minutes but took over an hour due to traffic jams near ropeway late morning time).. Short easy 5 minute walk from bus stop to hotel (ignore other reviews). We had a Japanese style room for two. Plenty of space and great view of Fuji from the room. The bathrooms are clean and perfectly fine but a bit dated. However not a problem. The onsen experience felt very traditional and really enjoyed it. I'm vegetarian and there were quite a few options in the buffet (breakfast and dinner) which was appreciated . When we left we used the great hotel shuttle to drop us at Minami Onsenso where we picked up the T bus to take us back to Odawara train station (about 50 minutes around 10am). The staff at hotel were super helpful and overall it was a great, relaxing stay.

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

Lovely hotel in the prime location. We had the best time here with nice onsen experience and can see Odawara castle right from the rooftop. The staffs were very friendly, welcoming and could speak English properly. Highly recommended if you want convenience and onsen experience. Also recommend to borrow their Yukata for only 100 yen. It will be great to do photoshoot.

This hotel is conveniently located near the railway station. There are beautiful facilities during the day and night, and it is possible to leave luggage after checking out. The room has all the necessary things. Initially, I didn't plan to have a breakfast, but after I saw that there are several soups, I changed my mind. It turned out that even the whole menu is not enough to be satisfied. On the contrary, you will be hungry after some time. There are carrot and cabbage salads and 3 soup variants. You have an option - eat all the bread you want or just choose a hotdog. I chose the former, and it was a good decision because that way I didn't want to eat at least for some time. So, breakfast is a good option if you are not hungry at all in the morning. But if you want to eat and have a break for 4-6 hours, it is better to eat somewhere else. So, the hotel is a good option if you stay in Fujisawa, but you need to think if you need the breakfast.

The room was great, and the front desk staff were very attentive and detailed. The hotel's overall environment is quite good, and the transportation is also convenient, making it suitable for friends visiting Hakone for the first time. The hotel facilities are complete, and the lounge on the second floor is open 24 hours. You can go there to have some drinks and chat, and it's all free.

We enjoyed the rather spacious room and the view of rolling hills. With large beds and a tatami room, it felt rather luxurious. The entire place has an 80s vibe, but good thing we liked the nostalgia it brought for us. The room was quick clean too. Only that the outside balcony and windows had a few rather large spiders and spider webs. Good thing we don't have arachnophobia. They have two locations for their onsens at different timings. So that needed some getting used to. The onsens themselves are decent enough. Getting to the place was a little tricky as we didn't know what was the best bus to hop onto. We hopped onto the bus that Google Maps indicated was the most direct, only to realise as we were boarding that that bus was not covered under the Hakone Free Pass. On hindsight, to utilise the Hakone Free Pass, one should take the bus to Yunessen, the hotel next door and walk a short distance uphill. For the price we thought it was quite worth it, especially compared to some of the other hotels nearby.

It was a short stay, 1 night, but it is a great location close to Fujisawa Station which can go to Kamakura or Enoshima easily. The hotel has free welcome drinks.