Hotels With spa in Marrakesh-Safi, Morocco

We stayed for one day. The breakfast was modest, but you probably won't go hungry. A huge downside was that the sheets weren't changed. I pointed out the dirt and hair on the bedsheet, and the staff member just said, 'So what?' She then brought another dirty sheet. It took three attempts to get a clean one, which was horrible. The toilet and sink were dirty, and people clearly smoke in the room, so there was a strong odor. There was a safe in the room, but no hair conditioner, cotton buds, or tissues. Maybe we've been spoiled by other 4-star hotels, but there was absolutely nothing here... They also put us next to a room undergoing major renovations, so there was a loud banging noise starting at 8 AM. Luckily, we had an extra three hours and were already heading out. I definitely wouldn't come back here. On the plus side, it's about a 15-minute walk to the train station.

Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking. This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience. From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy. The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout. The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour. There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm. Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels. We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display. The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness. I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard. Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved. Lastly, the intensity of the Marrakech heat was truly remarkable. Overall, I would rate the hotel a respectable 7 out of 10.

Highly recommend any travellers to Marrakesh to stay in this raid! It is walking distance to most of the attractions and the hospitality from this raid has been amazing! Staffs were very friendly and helpful too. The breakfast provided was amazing too! What you see in other reviews with regards to the mouldy bathrooms, I personally feel that it’s all part of the aesthetic of the raid. Apart from that, we loved our room in this raid as it was really clean and cosy!

The hotel interior is incredibly beautiful, and the room itself is spacious and comfortable. There's a safe in the room, which wasn't mentioned in the description. Despite facing the road, it wasn't noisy at all; we could sleep soundly with the windows closed. The only minor inconvenience was the lighting setup in the room. There's no main overhead light, just small bedside lamps. One lamp is quite bright, while the other is barely more than a nightlight. The switch system is a bit complicated; you can only turn off the nightlight along with all the other lights in the room. And if you want to turn on another light (like in the bathroom), the nightlight also comes on, which isn't ideal at night if someone else is sleeping. Breakfast was delicious, especially the pastries, pancakes, and orange juice. The hotel's location is quite convenient: about a 10-15 minute walk to the train station and a 40-minute walk to the Old Town. It's also close to the airport, about a 15-minute drive.

The staff were very helpful and attentive. The breakfast was generous and varied, with something for everyone, and the cleanliness was impeccable.

We had no luck getting a taxi to the riad, citing the narrow streets. Upon entering the old town, we were immediately approached by ”helpers” who insisted on accompanying us, demanding money for it. A hotel employee saved the situation (we got off with 20 dirhams), who subsequently provided us with various useful information. The riad itself was clean, but the street noise was very distracting.

Overall experience was very good. The hotel is literally just 2 minutes walk from the city centre and it is 100% accessible to everything. Free breakfast was served too at the rooftop. Not much to see there though. The whole place is clean and smelling nice. I love the interior and especially the staff! Will use it again if I want to come back to the city.

It was okay. nothing special for a “5 start” resort. Arrive after 3pm and didn’t get checked in until after 4pm