EEmreWwThe hotel itself is beautiful, and the room we stayed in was comfortable. However, our arrival experience was disappointing. We booked through Trip.com and, at check-in, were told that the room we had reserved was much smaller and not what we were expecting. Based on that explanation, we paid an additional fee to upgrade. Later, the hotel explained that the confusion was caused by the room photos used by the booking platform. Regardless of whose mistake it was, as a guest I was placed in a position where I felt I had to pay extra because of conflicting information between the hotel and its booking partner. I believe hotels should work closely with their booking partners to ensure room descriptions and photos are accurate, so guests can make informed decisions before arrival. I hope this process is improved for future guests.
GGuest UserLoved that the staff were nice and helpful. breakfast was lovely and a good spread. The hotel was conveniently located and we could almost walk everywhere. Parking was quite close but I would recommend to drop off your luggage before driving to the parking as walking on cobblestone floors in the rain is definitely an experience of its own. Parking is expensive and not included in the hotel but well it’s in the city centre so I wouldn’t expect anything less. The hotel staff also helped us to store our luggage when we went out on our activities for the day. We stayed here twice! It was only lacking some amenities that I was used to like toothbrushes, slippers, bathrobes and shower caps but the rest were provided
MM45727****The hotel boasts a great location, spacious and comfortable rooms, and a slightly older feel. There are many restaurants nearby, including the popular EGON restaurant, and the Bergen Fish Market is right across the street, making shopping convenient. The cable car is a 5-minute walk away, and Bergen train station is about a 10-15 minute walk. The hotel breakfast is plentiful, and if you prefer not to order outside, the hotel also offers complimentary dinner and afternoon tea. However, dinner is rather simple. We stayed at the hotel for four days, and one rainy day we ate dinner there, which was excellent.
GGuest UserFood seem to be very inconsistent! Although good, I was served a salad 3 different ways. Spa services only opened from Thursday to Sunday, so I couldn’t take benefit of a massage. Views are great! Room great! Staff super helpful. I rented a bike and it was great! Overall place was good. :) Keep in mind there are no supermarkets, or gas stations near by! Everything you need you’d have to take from hotel. Menu was a bit limited.
GGuest UserThe hotel has a fan, you must check with the front desk. When you check in, you need to fill in your personal data by yourself, and you cannot copy your personal data certificate. The size of the single bed is relatively thin, it is easy to fall off the bed when you turn over, and the breakfast is good. There is no charge for parking. 
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.