HomeBangkokWi-Fi & SIM cardsThailand eSIM | Up to 100GB data | 4G/5G connection| 1-30 days
Thailand eSIM | Up to 100GB data | 4G/5G connection| 1-30 days

Thailand eSIM | Up to 100GB data | 4G/5G connection| 1-30 days

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Device info

Product Description

Signal coverage

• Coverage: fast, stable internet across in Thailand (excl. Pattani, Narathiwat, Yala)
• NOT supported: hotspot sharing/tethering, credit top up, phone number/SMS (data only)
• Single Installation only: once added on your device, eSIM cannot be transferred to anther device
• Network operator: Real Future (Truemove) / DTAC

Product details

 


Activation 

• Recommend to add your eSIM at your home country where you have stable internet or WIFI

• eSIM is only activated at the destination country

• eSIM validation caculated by nature day (NOT 24 hours) at destination

• Valid for 90 days from the booking date, and valid for 1 use only

• Must be activated within 30 days after redeeming the QR code

Installation



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Validity period
Valid for 90 days from the booking date, Valid for 1 use(s) only
What's included
eSIM & Data plan
Phone number
Voice call & SMS
How to use
Instructions for use
 
How to activate
 
FAQs:
1. When should I add to phone/ activate my eSIM?
- You can add the eSIM to your phone at any time and while still in your home country
- But to be on the safe side, we suggest you only add it on the day of departure to avoid unintentional activation
- Data will only connect when you reach your travel destination and the data package will only start counting at that time
 
2. How do I start using the eSIM?
- Select the eSIM for data use and enable Data Roaming in your phone settings 
- The eSIM will automatically connect to the local network
 
3. What should I do in case of connection issues?
- Restart your phone and use at a different location
- Check your data usage through “Check Data” link in email if you might have used up the data for the day
- Contact us in any other cases. For support, contact us on WhatsApp (+852 5382 7074) or email listen@xplori.world. We're available daily, 7:00 AM – 10:00 PM (Hong Kong/Beijing Time).
 
[eSIM Installation]
※ iPhone (iOS 17.4+): One-tap install via Trip.com app. Ensure app & iOS are updated.
 
※ Scan the QR code:
· iPhone: Settings >> Mobile Data >> Add eSIM
· Android: Settings >> Network & Internet >> SIM Cards >> Add eSIM
※ Manually input activation code:
If scanning fails, enter the "SMDP+ Address and Activation Code" from the order receipt to install
 
[Using eSIM]
1. Turn off physical SIM data. Set eSIM as default.
2. Enable eSIM data roaming.
3. If internet/hotspot fails, check APN, then restart.
4. For unstable/slow connection: toggle Airplane Mode, or manually select a carrier.
 
[APN Settings]
※ APN auto-set. If data/hotspot fails, set manually and restart.
· iPhone: Settings >> Mobile Data >> [Select eSIM profile] >> Mobile Data Network >> Input APN: "cmhk" or "cmlink"
· Android: Settings >> Network & Internet >> SIM Cards >> [Your eSIM] >> Access Point Names >> Select APN >> Input APN: "cmhk" or "cmlink" >> Save
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
Cancellation is not allowed once the product is activated.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

Phone Compatibility

• Your device supports eSIM function

Query Method: Dial "*#06#" in the dial interface. If "EID" is displayed, the phone supports eSIM; if not, it does not support eSIM

• The phone is not a network locked phone

Query Method: Check with your Telecom Operator to see if your device is open for all network bands

* Please check whether you meet the above conditions before purchasing. Only when both conditions are met can you use eSIM normally.


Set up eSIM

• eSIM can only be installed when there is an internet connection

Recommend to install your eSIM at your home country with stable internet or WIFI. No charge will be applied before you arrive at the destination

• If eSIM is added on your phone, but cannot connect to the right network yet, it will display as 'activating'. Please restart your device in this case.


Enable Data Roaming

• Please enable the "Data Roaming" option for the eSIM

• Please DISABLE the “Allow Cellular Data Switching" option in "Cellular Data"


Disable Domestic SIM Card Roaming

Before activiating an eSIM at destination, make sure to TURN OFF data roaming on your domestic SIM/eSIM card to avoid incurring international roaming charges. No compensation will be provided for such charges from your local operator


Please Do NOT delete eSIM after installation

Each QR code can only be installed once, we are not able to assist you if the eSIM has been deleted from your device. Please contact us via messenger/Line/Whatsapp/email for customer service support listed in the PDF file you receivedh


Maintaining Fair Usage Policy

Telecom operators may limit users who consume large amount of data within a short period, which will lead to slower speed or inability to connect. To To maintain network quality and the Fair Usage Policy (FUP) and ensure stable internet access, please avoid activities that consume excessive data within a short period, such as prolonged video streaming/downloading and software updates


Customer Support

We are available via messenger/Line/Whatsapp/email listed in the PDF you received in your order from 9:00-20:00 UTC+8 (8:00~19:00 Thailand time)

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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