Hangzhou West Lake Scenic Area + West Lake Cruise one-day tour

If a cancellation request is submitted before 18:00, 7 day(s) prior to the date of use, no cancellation fee will be charged.

If a cancellation request is submitted before 00:00 3 day(s) before the date of use, a fee of 30% will be charged.

If a cancellation request is submitted before 00:00 1 day(s) before the date of use, a fee of 60% will be charged.

A fee of 100% will be charged for cancellations requested before 23:59 on the day of date of use.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Itinerary : West Lake Wuzhen Xizha
Group information
The maximum number of people in each group is15(including children occupying seats). If the actual number of travelers exceeds the limitation, 10% of the total booking amount will be charged as compensation once verified.
Age restrictions
This itinerary is physically demanding. Please ensure you are in good health and fit to travel. If there are elderly travelers aged 70 and above, they must be accompanied by at least one relative or friend aged 18–69. We appreciate your understanding.
For safety reasons, travelers under the age of 18 must be accompanied by at least 1 adult.
Itinerary : West Lake Xixi Small Group Tour
Group information
The maximum number of people in each group is15(including children occupying seats). If the actual number of travelers exceeds the limitation, 10% of the total booking amount will be charged as compensation once verified.
Age restrictions
This itinerary is physically demanding. Please ensure you are in good health and fit to travel. If there are elderly travelers aged 70 and above, they must be accompanied by at least one relative or friend aged 18–69. We appreciate your understanding.
For safety reasons, travelers under the age of 18 must be accompanied by at least 1 adult.
Itinerary : West Lake Lingyin Small Group Tour
Group information
The maximum number of people in each group is15(including children occupying seats). If the actual number of travelers exceeds the limitation, 10% of the total booking amount will be charged as compensation once verified.
Age restrictions
This itinerary is physically demanding. Please ensure you are in good health and fit to travel. If there are elderly travelers aged 70 and above, they must be accompanied by at least one relative or friend aged 18–69. We appreciate your understanding.
For safety reasons, travelers under the age of 18 must be accompanied by at least 1 adult.

Meals
For tour group meals, the travel agency will ensure that the sanitation and quantity of meals meet the promised standards. However, the taste of meals varies by region and may not meet your personal preferences.
Tour Notice
This tour is a tour package that is jointly launched by us and local travel agencies; it is not a private tour package exclusively for Trip.com members. Under the premise of ensuring that the promised service content and standards remain unchanged, our users will join a team with travelers from other travel agencies to arrange their itinerary together.
You're not allowed to leave the group early during the tour. If you choose to leave the group during the tour, it will be deemed that you have forfeited any uncompleted itinerary and no refund will be provided. You shall be responsible for any accidents that may occur after you leave the group.
During your travels, if your visits to any attractions or venues are affected by uncontrollable factors, your tour guide may propose canceling the relevant visit, visiting an alternative attraction, or providing a refund for the cost of the ticket (refunds are not necessarily the same as those displayed at the attraction/venue). We apologize for any inconvenience this may cause you.
During peak travel season or special circumstances, the tour departure time may be earlier or slightly later than what is listed on the itinerary (the actual departure time will be decided by the service staff). Please be prepared in advance.
For this activity, your service staff may need to adjust your itinerary depending on weather, traffic conditions, or other factors. This could mean visiting attractions in a slightly different order or assembling at a different time to enter an attraction. The service staff will always ask your permission before doing this and you won't end up with fewer attractions in your itinerary.
Shopping/optional expenses
During the group tour, there may be shopping venues not arranged by the travel agency in some scenic spots/venues, restaurants, rest areas, and other places. Trip.com reminds you to consume rationally at these places based on your own needs and request a consumption proof. You'll be responsible for any consumption disputes that may occur.
Notes
The flowering period of flowers is greatly influenced by the local climate, and the flower viewing experience may be poor due to the weather.
If you have identification that makes you eligible for a discount at certain attractions and venues (such as a student ID, senior citizen ID, or military certificate), you may be eligible to book discounted tickets, depending on the policies of the attraction/venue on the day of travel. When booking your tour on Trip.com, please leave a note with details about the discount you are eligible for, then bring the relevant ID when you travel. Your tour guide will arrange a refund for the discounted amount based on the price you actually paid at the attraction/venue (refunds are not necessarily the same as those displayed at the attraction/venue).
In case of bad weather and other force majeure, the park may change the operation times of its amusement rides or the performance times without prior notice, and may cancel certain amusement rides and performances. If bad weather results in any equipment failure, shutdown, or cancellation of performances, the travel agency will do its best to assist you in processing changes. Any price difference must be paid for. If the new price is lower than the original price, the excess will be refunded.
There may be some privately operated entertainment and consumption venues at the destination. Most of these venues do not have legal business qualifications and may pose various hidden dangers. For your safety and health, Trip.com reminds you to be cautious when consuming at these venues.
For multi-person tours, the booker or the representative of the group should confirm that all other travelers have authorized them to be their representative for signing the contract. Other travelers must also acknowledge the authorized representative's signature on the tour contract and its appendices. If you do not have such authorization, please do not make the booking/sign the contract on behalf of others.
For the sake of the safety of minors, we recommend that minors be accompanied by their legal guardian, or someone who has been given permission to accompany them by their legal guardian.
Travel guide and regulations
Trip.com provides travel safety guidelines covering three main areas: general travel tips, risky tourist activities, and advice for special groups. Please take the time to read these Safety guidelines and warnings.
For your safety and the protection of your belongings, please avoid displaying valuables and large amounts of cash in public. Be vigilant with your jewelry, camera, and other personal items while on the street.
Activities such as swimming, rafting, diving, skiing, ice skating, snow play, surfing, exploring, hot air ballooning, and riding an alpine cableway have inherent risks. Before participating, assess your physical condition and review guidelines and recommendations from local authorities and professional organizations.