
VIP Lounge Access Privileges
1. Traveler names/pinyin must match the names/pinyin on the boarding pass. No refund will be issued if entry is denied due to name/pinyin discrepancies.
2. Once the e-ticket is issued, no refund will be granted regardless of whether it is used or not.
3. This e-ticket is valid for a base duration of 2 hours. Each order generates one 2-hour voucher. Please place additional orders based on your transfer duration needs.
4. Please enter the note as required. Disputes arising from not following the example notes will not be eligible for refunds or exchanges!
Airport concierge service
1. Service inclusions: Only includes service items agreed upon in the standard service process. Unless otherwise specified, services such as luggage handling, VIP lounge access, golf cart rides, valet parking, flower arrangements, and wheelchair assistance are additional paid services that must be requested and paid for at the time of booking the main service.
Some airports may charge additional fees (such as night service fees) during certain service hours.
3. The standard service procedure is only applicable to regular passengers. For celebrities or government officials, prior notification to airport management is required. The standard service fee does not apply and needs to be confirmed separately.
Any booking made within 48 hours is considered an urgent booking and will incur a 50% additional expedited fee.
All bookings will only be confirmed after payment is completed.
If passengers request service changes, it will be treated as service cancellation and processed according to the cancellation policy.
7. If a flight cancellation occurs due to air traffic control restrictions at the point of departure/destination preventing takeoff/landing, please provide the corresponding incident statement letter from the aviation authority. After verification: - For ALLWAYS-branded services operated by Plaza Premium Group, partial or full refunds may be issued depending on circumstances. - For YQNow-branded services, Plaza Premium Group will delegate YQNow to negotiate with the local airport service operator regarding cancellation fees. Refund eligibility will be determined by the local airport service operator.









