Oxford and Cambridge University Day Tour from London [Chinese-speaking guide, round-trip transfers included]

Please carefully read the following before booking:

1. After the automatic booking is completed, our customer support will receive the system booking and reconfirm with you.

2. Bookings within 24 hours are considered urgent. Simply select the expedited package. (Urgent bookings within 24 hrs that do not include this package will automatically become invalid.)

3. Please accurately provide the number of passengers, amount of luggage, and dimensions so we can offer appropriate vehicle type recommendations. The standard luggage size in the package is based on 24-inch luggage dimensions by default.

4. The vehicle type images on the page are for reference only. The actual vehicle type shall prevail.

Using the car between 22:00 local time and 08:00 the next day is considered the driver's overtime period, so a nighttime service fee will apply. The customer support quote does not include the nighttime service fee by default. The service time is continuous—timing starts when picking up passengers, and any parking breaks during the trip will also be counted as working hours.

6. Domestic and international holidays can lead to a surge in tourist numbers, resulting in price increases.

7. After successful payment for your booking, please fill in your travel information and contact details in the backend. Our customer support manager will add you on WeChat to confirm your booking on the same day or the next day. We will arrange a WeChat group for communication 48 hours before departure.

8. The default transfer service is a one-way point-to-point service. If you need to add an address or have any other requirements, please inform customer support when requesting a quote.

9. The driver will provide services according to the booking details. If the booking details do not match the actual itinerary, please notify customer support at least 48 hours in advance. Otherwise, the driver has the right to refuse service without refund.

10. Any price differences due to changes in booking type, itinerary, travel time, etc., as well as vehicle ferry fees for island or cross-sea travel, boat tickets, personal expenses, and any other unmentioned fees must be paid to the driver on the spot. Otherwise, the driver has the right to refuse service, and the booking will be non-refundable and non-changeable. If you have any questions about the fees, please contact our customer support immediately or keep the receipts and contact after-sales customer support after the service is completed.

11. The time slot is based on the agreed booking time. Private charter duration cannot be interrupted. If the trip ends early due to personal reasons, no compensation for unused rental time or refund for remaining fees will be provided. For multi-day private charters, the rental duration cannot be transferred or accumulated.

12. If the selected address cannot be delivered due to transportation factors, the package will be delivered to the nearest available location as appropriate.

13. Please comply with local traffic regulations and fasten your seat belt after boarding.

14. Please check your luggage and valuables when getting in and out of the car. If anything is left behind, contact the driver or customer support immediately.

15. Please take care of the vehicle's interior during use. We recommend avoiding eating or drinking in the car to ensure a pleasant experience for subsequent passengers. Any soiling or damage will require compensation to the driver for cleaning/repair costs.

16. If any unexpected situations occur during your car rental, please contact customer support immediately for assistance. It is also recommended to keep all relevant documents for after-sales service purposes.

17. Our company is not liable for any losses resulting from the inability to proceed with the trip due to visa-related issues.

Vehicle type and driver/guide change:

1. Our service offers private customized itineraries with high-quality service, allowing you to decide the duration of your stay at each attraction. During holidays or peak travel seasons, you may encounter traffic congestion on the way to attractions, so we kindly ask for your patience. Occasionally, if parking is unavailable at a specific attraction, the driver-guide will drop you off at the nearest possible location, requiring a short walk on your part. We appreciate your understanding. If you request to end the service early for personal reasons, the fee for that day will be charged as a full-day rate.

2. After the booking is paid, if the number of passengers increases and a vehicle upgrade is required, the price difference for the upgrade must be paid. If the booked vehicle type cannot accommodate the increased number of passengers or luggage on the service day, resulting in our inability to fulfill the service, no refund will be issued, and the service will be terminated.

3. For private charter services, if you wish to change your driver-guide due to personal reasons during the trip, please contact our customer support at least 2-5 hours in advance to arrange a replacement.