Racha and Coral islands tour by Premium Catamaran

Child policy

1. Children aged 4-12 must be accompanied by a paying adult;

2. Children aged 1-3 can join this activity free of charge;

3. Infants and children must be included in the passenger headcount;

What to bring

Change of clothes , Sunscreen , Sunglasses , Caps or hats , Swimwear , Raincoat or poncho , Cash.

Others

1. This activity is not stroller and wheelchair-accessible;

2. Pets are prohibited;

3. Please be not to feed the marine , wild animals or engage in any activity that may damage the ecosystem.

1. The activity is not recommended: high blood pressure, epilepsy, heart disease, asthma, other serious medical conditions , pregnant women ,PWDs (persons with disabilities) ,elderly ; 

2. Participants who appear intoxicated may be refused service. In this case, no refunds will be given

3. The following items are prohibited: firearms , weapons of any kind ,illegal substances ,cremated remains, flammable items , sharp objects;

4. Notice on Traveling During the Rainy Season

4.1 The southern region of Thailand, along the Indian Ocean, experiences the rainy season from May to October each year. The key factor for sea travel during the rainy season is wind and waves, not rainfall. Sometimes, even in clear weather, strong waves may cause the trip to be canceled. Conversely, trips may proceed as scheduled despite continuous rain or showers, as long as there are no high waves (except in cases of extreme storms).

4.2 The reference standards for sea travel during the rainy season are based on official documents from the National Maritime Authority and the tour operator's regulations. If the Maritime Authority issues an official ban on sea travel, the tour operator will comply and suspend all trips during the specified period. If there are only warnings about wind and waves but no ban, the tour operator will assess the weather and boat size on the day of travel before making a final decision.

4.3 Refund Policy for Bad Weather:

· If a trip is canceled in advance or upon arrival at the pier, a full refund will be issued.

· If the trip is interrupted due to sudden extreme weather, resulting in an incomplete journey but incurring operational costs, no refund will be given as this is considered force majeure.

· If a particular attraction is canceled due to wind and waves, the tour operator may arrange an alternative or cancel that part of the itinerary. No refund will be provided in such cases, as this is also considered force majeure.

4.4 Insurance Recommendation: We advise guests to purchase travel insurance that covers trip disruptions due to force majeure.

5. Notice on Accidental Medical Insurance

5.1 The tour operator provides every traveler with complimentary accidental medical insurance. This is a group insurance policy that only requires a guest name list with passport numbers before departure. Individual policy documents will not be issued.

5.2 Coverage:

· If a guest is injured during the trip, the insurance will cover medical expenses up to THB 500,000 at designated hospitals within Thailand.

· If a guest passes away, the insurance will compensate THB 1,000,000.

5.3 This insurance covers only the specific travel day, and claims must be filed on the same day. Late claims will be invalid.

5.4 Since the coverage amount of this complimentary insurance is limited, guests are advised to purchase additional insurance for extra protection.

6. Notice on Shared Shuttle Transfers

6.1 Shared shuttle transfers are included in this itinerary. Guests must wait at the hotel lobby reception (check-in area). Some hotels, such as Pullman Phuket Karon, have a designated waiting area. Guests staying in private villas should wait at the villa gate. For small villa communities, the pickup point is at the main entrance. For apartment complexes, guests should wait at the entrance gate; if the apartment has no complex, guests should wait at the lobby entrance.

6.2 Guests should be ready at the start of the designated pickup time and are advised to wait 10 minutes in advance.

6.3 Delays may occur due to prior pickups or traffic conditions. If the shuttle is more than 5 minutes late past the final pickup time, please contact customer service for assistance.

6.4 Due to roaming and language barriers, Thai drivers do not call guests upon arrival. They will check for guests at the reception area. If they cannot locate the guest, they will wait for about 5 minutes, take a photo, and leave.

6.5 Once guests meet the driver, all group members should be ready. One person should not delay the group boarding process.

6.6 Guests who are uncomfortable with shared transfer delays should consider booking a private pier transfer at an additional cost.

7. Notice on Safeguarding Personal Belongings

7.1 Guests should be reminded to take care of their personal belongings during the trip.

7.2 If an item is lost, the tour operator may assist in searching but does not guarantee recovery.

7.3 If a lost item is found by the tour operator's staff, it will be kept at the pier for guest pickup. Guests are responsible for their own transportation to collect lost items.

8. Notice on Safe and Courteous Travel

8.1 While traveling, whether in vehicles, at the pier, on the boat, or at tourist sites, guests should speak at a reasonable volume to avoid disturbing others. Public behavior should be respectful, and children should be supervised to prevent running or tampering with public property. If a child is crying, kindly take them to a quieter area to calm them down before returning.

8.2 Guests should respect service staff in both demeanor and communication.

8.3 Smoking is permitted only in designated areas. If unsure, ask staff in advance.

8.4 Guests should avoid conflicts with service staff, including drivers and boat crew.

9. Notice on Tipping

9.1 At the end of the itinerary, there will be a tipping explanation and a gratuity collection box. This is a common practice and not mandatory.

9.2 Guests should decide whether to tip based on their experience and personal feelings. If unwilling to tip, simply decline politely.

9.3 Once a tip is given, it is assumed to be voluntary. The tour operator will not accept any complaints regarding tipping.