For some products, you may not be able to book a trip for the next day directly after 18:00 the day before departure. If you need to book after 18:00 the day before departure or on the day of travel, please contact customer support for assistance.
[Gathering Reminder]
The butler or guide will contact you by 10:00 PM the day before departure to inform you of the specific meeting time and location. Please keep your phone accessible and arrive at the meeting point at the agreed time. The guide will lead the group into the attraction on schedule to begin the tour. Being late may affect your experience.
Child Policy
For safety reasons, minors aged 18 and below are not allowed to join the tour group alone. Minors must be accompanied by a parent or guardian when registering. If a minor registers alone, we reserve the right to refuse their participation in the group activity and issue a refund. Children under 6 years old are exempt from guide fees. One adult can bring one child under 6 years old for free, without occupying a seat or including headphones.
Purchase Info
This product includes comprehensive fees for guide services and other activities. The guide service is available for all travelers aged 6 and above at the same price for all visitors. Please purchase the corresponding quantity based on the actual number of travelers. [Honest registration] If the actual number of travelers exceeds the registered quantity, we reserve the right to deny participation in group activities.
Group confirmation notice
Due to scheduling and time slot variations, the guide start time may be adjusted by 30-60 minutes. The exact time will be confirmed by customer support or the guide before your visit. If the adjusted time is inconvenient, you may negotiate for a full refund. Please be advised.
Join-in Tour Late Policy
If travelers are late due to personal reasons, the maximum waiting time is 5 minutes. The instructor will not make up for the missed content. Therefore, travelers must gather on time on the day of the visit. If late, they will need to enter the attraction on their own and rejoin the group. If unable to attend on the departure day due to personal reasons, please inform the instructor promptly. No refunds will be issued. For more cancellation and modification rules, please refer to the page details.
