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Trip.comKhlong Thom

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Reviews: Krabi Emerald Pool + Krabi Hot Springs: Hot Spring Experience Tour [Optional Tiger Cave Temple/ATV]
Guest User2026-05-23
Overall, the service was acceptable. The platform created a group chat for Chinese communication. To be honest, the attractions we visited were just average, but that's not the platform's fault. Emerald Lake and the waterfall hot springs were just so-so, not worth the 3-hour round trip. The Ctrip team was great, but the local guide was terrible. First, the pick-up was over 20 minutes late, which was bad enough. Then, they charged us 600 baht for luggage storage before we boarded (just a backpack). We had communicated beforehand that we needed to go to the pier to return to Phuket in the afternoon. They said we'd finish our activities at 12:45 and return at 13:30. Because we had to wait for some other foreigners who were having a great time, our return trip was delayed. We also had to take the foreigners back to their hotels first. Finally, they went to the wrong pier. We tried to communicate with them, but they just kept repeating "I don't know" and ignored us. We almost missed the boat. Luckily, the Ctrip platform contacted the boat operator and waited for us for a while, otherwise, it would have been incredibly embarrassing.

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