3-Star Hotels in Bolivar, Colombia

El Hotel está retirado del centro, la limpieza muy buena, la atención en el desayuno excelente, cordiales, amables, serviciales

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

Although it is basic, it meets all the basic expectations. Well located, easy to get around and close to the historic center and with an almost private beach. All the staff, from goalkeepers. The breakfast buffet was very good and they spoiled them by making special arepas.

Great for the price. Location was good in Bocagrande. Not far from food and the main business street. The staff were amazing everyone at reception especially Rene Morales were helpful. The only problem was the WiFi didn’t work. The beds are rustic made of bamboo. But overall an okay stay. Simple breakfast included. Overall a great place for the price and location.

L'hôtel est agréable car non loin de la plage, proche des magasins et des restaurants. Malgré qu'il soit presque plein,il n'y a pas de bruit. Les chambres sont bien isolées et l'air conditionné,les sanitaires comme la literie sont de qualité. En revanche,le wifi est moyen. Le petit déjeuner est moyen également. Le rapport qualité prix est très bon.

The hotel was one of the best things during our trip, everything was perfect, the facilities were very nice and the staff was friendly and diligent. We will definitely return

If I could give you more than 5 stars, I would. To be honest, a generally excellent hotel. Impeccable service, delicious food, clean and tidy facilities, comfortable rooms and in a very nice area. The only possible improvement is WiFi coverage, but that's the smallest detail.

Also, it is convenient to go to the pier on a business trip.

Excellent location, excellent service and delicious breakfast.

It was good value for money. Not hot water (neither that cold, it is caribean weather just not heated) and a bit far from the main hotspots (i use uber motorbike so for me was ok, is around 1/2$ per trip).