3-Star Hotels in Surrey, United Kingdom

Lovely hotel! Would definitely stay again. On the same street as all the shops. The staff are incredibly friendly. Room service is excellent. My son was poorly so ordered a lot to our room and came within 20 mins. Room was spotless. Cannot fault.

Staff really friendly & helpful. Room quiet, as requested. Room clean. Bathroom smelled of damp but no physical evidence. Only issue was one thin pillow each. Asked for extras but told there was a shortage due to people stealing them so added onto a list. No extra pillows provided. Staff apologised for this at check out

I stayed in room 3 on the ground floor and I thought the experience as a whole was alright, gets the job done if that’s all you need. There were some things I thought were a bit strange however. The shower was the main thing, it was stuck on full power which was crazy fast. It also didn’t stay in place because it was so powerful and kept turning into the wall. When I had pointed it facing out, it would point to the window (which was in the shower) and begin to fill up the window sill. Additionally, the sliding door had broken and it was replaced with a flimsy shower curtain which Barry managed to cover the gap. The room was a little dark but other than that was fine. The bed was fine too. Dinner is room service or you can have it in the bar area if you’d like. There isn’t a restaurant however and the bar area isn’t incredibly suitable for a meal with a family, fine on my own though. The menu consisted of pub food and each item was between £11-15 for the majority. There is a pizza and alcohol deal for £15 which is what I had, which was fine. Breakfast was £11.75 I think and was a buffet in one of the service rooms and was pretty good. Overall I think my experience was pretty poor but the room was very clean and the staff were very helpful and polite

Customer service is not the best. I booked simply because it's location. I hung the sign for the room to be made as I stayed for two nights. I was told that the service was not available! They only do the room when the guest check out but not during stay so if you need anything you have to come to the reception and get it yourself. Therefore the luxury of bed made, simple room amenities are carried out with DIY method. The question is why bother leave the sign for the guest to choose between ”don't disturb” or ”please make up my room”? Receptionist could gain some customer service mindset from proper training.

What a great find! The room was better than we expected, so clean and a massive bed. We paid more for a river view and were so happy we did as we had a cute balcony and could open the window doors and stand there and look out at the river. The breakfast was amazing and we were asked whatever type of egg we wanted and it was made fresh. We spoke to a great member of staff called Magda and she was so friendly and polite and would do anything for us. We will definitely come back again.

I stayed at the Bush Hotel Farnham while attending a memorial service. Overall, it was a great stay — the hotel is charming and well-located, with good cleanliness and amenities. The atmosphere felt calm and respectful, which suited the occasion. That said, the rooms felt quite dated. While everything was tidy and functional, the old-fashioned decor didn’t quite match the price point. Service was decent, though not exceptional. Still, a solid choice if you value tradition and a peaceful environment, but be aware the interiors may not be modern.

We stayed at Orchid Epsom for 10 days and had a truly comfortable and pleasant experience. The hotel is very well located with good accessibility to both local transport and nearby attractions, making it easy for us to get around during our trip. The property is clean, peaceful, and well-maintained — perfect for families looking for a calm place to return to after a busy day in London. What really stood out was the wonderful staff who made our stay memorable. A big thank you to Akhil, Nikhil, Abhishek, Hava, Safa, Ali, Darshini, and Laura — each of them went out of their way to ensure we felt welcome and taken care of. Their friendly attitude, helpful suggestions, and warm hospitality made us feel at home. Overall, Orchid Epsom is a great choice for anyone visiting the area — a peaceful stay with exceptional staff and great service. Highly recommended, and we’d happily stay here again.

Great stay, the rooms are very well designed, warm and cosy, and right next to the Virginia Water park. The staff were great and there is plenty of parking. All I’ll say on the negative side is that the pastry on the apple tart was soggy… pastry should never be soggy! I even checked with the staff and were told “it’s supposed to be like that” …. But I won’t hold strange soggy pastry against what was a great stay.

The stay was very comfortable, though the facilities were not similar to Holiday Inn. Very neat and clean rooms. The hospitality of the staff was very good. Overall, it was a very good stay, as the Epsom race course area is also very beautiful. Only minus point is busy facilities are not very nearby from the hotel.

Very comfortable room and great location☺️