Very good location, close to both the station and the supermarket. Easy choice for anyone interested in exploring Nikko.
One minor critique on the tap/shower head of the bathroom being slightly too small for ample waterflow and temperature adjustment, but overall will not impact the quality of your stay and thus no stars deducted.
Place is very clean and organised, with additional things offered free of charge that will be explained to you at reception.
Staff is also multilingual for those who are concerned.
The hotel's location is good; it's about a 5 or 6-minute walk from the west exit of the JR station. However, the facilities are somewhat outdated. The trip to Utsunomiya was for convenience when heading to Nikko the next day, and the money paid was only enough for a capsule hotel stay in Tokyo, so there's nothing to complain about.
Lovely hotel. The female receptionist is so kind. It is a little far from the station and main roads, but ok if you have a car. The shower and bed was excellent. It has free tea and coffee but you need to buy your own breakfast things from 7/11. Most outside breakfast places open at 9am or 10am and were nothing special.
There is an excellent steak place 400m uphill from the restaurant, but you need the reception to make a booking. It is very expensive, but extremely high quality.
The Italian downtown is fab. Try the carbonara, salad, gnocchi, duck and tiramisu. Next to it is an excellent sushi place called Komekichi Kouzushi which is great, but the Italian restaurant was the winner.
Location: Fantastic! Both train stations and the bus terminal are within sight, making transportation incredibly convenient. There's a large supermarket about 600-700 meters away, which is great for groceries.
Room: The triple room isn't small, and the beds are comfortably firm. The heating in the room was a bit strong, and a humidifier would have been nice.
Amenities: You can pick up various toiletries at the front desk. On the first floor, there's a self-service coffee and tea bar, which is lovely for relaxing with a drink and enjoying the view after a day out. The hot spring has both indoor and outdoor pools, but there are only five showers. If you go during off-peak hours, it's not crowded. The large public bath only has a hairdryer, no lotions or anything else.
Breakfast: The menu changes daily. While not super extensive, the overall quality is excellent. The Japanese curry rice is delicious, and the bread is also good.
The Knot Utsunomiya is a brand‑new hotel (opened December 2025) with a prime location directly opposite Utsunomiya Station, and it does feature a stylish café and restaurant. However, my overall stay was disappointing.
- Check‑in & Service: Staff seemed inexperienced and a bit confused. When I requested extra pillows, I was told only one extra could be provided because the hotel “does not have so many pillows,” which felt unusual for a new property.
- Lobby & Atmosphere: The lobby music was very loud, making the space feel noisy rather than welcoming.
- Room Design: The room looked spacious at first glance, but the layout wasn’t practical. The table was tiny, leaving little space to put personal items. It felt like the design prioritized appearance over usability.
- Noise Issues: Soundproofing was poor. I could hear conversations from the next room and even snoring at night. In the morning, housekeeping staff made loud noises while cleaning other rooms, which disturbed my rest.
- Positives: The café and restaurant are nice, and the location opposite the station is extremely convenient.
Overall: While the hotel is new and well‑located, the service, noise control, and room functionality need improvement. Hopefully, with time and experience, The Knot Utsunomiya will refine its operations and deliver a more comfortable stay.
I had a truly wonderful stay at Hatago Nagomi. From the moment we arrived, the service was exceptional. The staff were incredibly warm, attentive, and genuinely caring. Their hospitality made us feel so welcomed and comfortable throughout our stay.
The food was absolutely amazing. Every meal was beautifully presented and thoughtfully prepared. The dishes were not only delicious but also showcased the freshness and quality of the ingredients. It was truly a highlight of our trip.
The view from the hotel was breathtaking. Overlooking Lake Chuzenji, the scenery was peaceful and stunning, especially in the morning. Waking up to such a beautiful view made our stay even more memorable.
Thank you to the entire team at Hatago Nagomi for the excellent service, super nice food, and unforgettable hospitality. We would definitely love to come back again!
The hotel locates nearby Nikko, the world herritage area, just 4 km. from the hotel. Our room is very big, clean, and good maintained. There are 5-6 private onsen rooms, available and enough for guests. The hotel owner gave us warm welcome and services with very reasonable price. Recommend for the one who wants to stay and travel in Nikko!!
With a stay at Barrel Sauna & BBQ All-Inclusive Stay | nasu room, you'll be all set to unwind after a day of travel.
To recharge your batteries or simply relax, visit the property's sauna.
At this vacation home, you'll also find facilities including a bbq.
Parking is available at the property.
The environment is elegant, and I really liked the Western and Japanese style rooms. The spa was also very comfortable 😌...
Breakfast is too early, 7:30 and 8:00 – I'm still half asleep! This is a vacation, not going to work. Can't the time be pushed back a bit?
We booked dinner, but we arrived late at 7:50 PM, and dinner was gone. We had called them at 7:10 PM to let them know we were stuck in traffic, but the hotel said dinner was gone and wouldn't refund us 😏.
There are many restaurants in Utsunomiya city, so it was fun at night and we went bar-hopping a lot. We were able to return to the hotel quickly and there was a convenience store nearby, so it was convenient. We stayed on the 12th floor, which felt luxurious. The card key and the nightgown on the hanger were nice, but the air conditioning was old and the vents were dirty, which made my throat hurt. The shower had weak water pressure, but the bathroom was spacious and that was fine. Are there many hotels these days that don't provide lotion-type amenities? Breakfast was expensive, so I went to a nearby bakery to buy some.
Very Good
164 reviews
8.6/10
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GGuest UserThe BEST hostel I ever stayed in! If you are staying in Lake Chuzenji in Nikko you got to stay here.
It is a hostel within a hotel so it is very clean, safe and very big. The staff are very friendly and everything is amazing.
They have a free onsen + a lounge with drinks, tea, wine, coffee, and ice cream bars that you could take! They have a microwave too if you need it and a hot water dispenser.
The hotel is right in front of the lake so you know you’re gonna have a good time! The bus station is also right in front and if you are parking they have plenty of space!
You have to come here. I will come here again!
JJ. SimonThe hotel is around 10mins walk from Kinugawa-Onsen Station. Although there are many abandoned hotels, shops, residences, buildings around the surrounding area, I can still explore the area as the street lights are lit in the evening.
The hotel is divided into different wings and occupies a large area. I stayed in the upper floors of the hotel’s main building (Kirakukan) but there’s an option to stay at the hotel’s park-cottages that is built on the cliff of the riverbank and overlooks the Kinugawa river.
The Kinugawa Park Cottage is located separately further away from the main building.
I only noticed a local Japanese family of four or five persons being escorted by the hotel staff to one of the cottages.
Other than that one-off encounter, I didn’t see anyone else at the area around the cottage which is also super quiet.
Likewise for the other wings of the hotel i.e. Kinoyakata and Kishintei, I didn’t see any guests maybe due to low season.
Love the onsen and the private open-air bath, the traditional Japanese kaiseiki breakfast and dinner.
There’s also a souvenir shop, ramen & snack shop as well as an outdoor swimming pool which I couldn’t use as it is only available for use come summer time.
Just across the road from the hotel, there’s the Waterside Cafe Terrace, a 7-Eleven convenience store adjacent to the hotel and since there’s no self-service washing machine/dryer in the hotel, the nearest 24h laundromat is around a 5-min walk from the hotel located behind the Waterside Cafe Terrace and across the road facing “Galarie Cafe Painto E”.
On the day of check-out, the hotel helped to store my luggage and I had lunch at “Suzukawa Cafe” just next to Galarie Cafe Painto E. The food prices here are slightly cheaper than the ones near Kinugawa-Onsen station.
GGuest UserI don’t understand why someone would leave a negative review due to their own negligence. Trip.com clearly mentioned the additional 300-yen tax (I assume this is the onsen tax) per person, yet they still claimed they were “scammed.”
My overall experience at Hotel Euro City was wonderful. The staff were extremely nice and helpful, and the shuttle bus service was amazing. If you want to get to the hotel easily, check the shuttle schedule on the hotel’s homepage so you don’t have to walk from the station. They run it every day at 9:00, 9:30, 10:00, 15:15, 16:15, 17:15, and 18:15 from “Nikko Station Hotel Classic,” right next to JR Nikko Station.
The room was spacious and comfortable, and the onsen in the backyard was great. It’s true that the room had a mild smell, but I assume it was due to recent pest control (it smelled like pesticide). Just open the windows for a while and it goes away.
Breakfast was okay—not as fancy as in the advertisements, maybe because it wasn’t peak season. Overall, I think this is a very good choice, especially if you’re traveling with family.
自分の不注意が原因なのに、なぜ悪いレビューを書くのか理解できません。Trip.com にはきちんと「1人あたり300円の追加税金(おそらく入湯税)」と明記されているのに、それでも「だまされた」と書く人がいます。
私のホテル・ユーロシティでの滞在はとても快適でした。スタッフの皆さんはとても親切で、シャトルバスのサービスも素晴らしかったです。駅から歩きたくない場合は、ホテルのホームページでシャトルバスの時刻を確認すると良いと思います。毎日、JR日光駅のすぐ隣にある「日光ステーションホテルクラシック」から 9:00/9:30/10:00/15:15/16:15/17:15/18:15 に運行しています。
部屋は広くて快適で、裏庭にある温泉もとても良かったです。確かに部屋には少し匂いがありましたが、おそらく害虫駆除をした後の匂い(殺虫剤のような匂い)だと思います。窓を開けてしばらく換気すればなくなります。
朝食は普通で、広告ほど豪華ではありませんでしたが、ハイシーズンではなかったためかもしれません。全体的に、特に家族連れの方にはとても良い選択だと思います。
MMargaret TomLove the area and the outdoor public baths. The meals were good. My husband complained that there’s no meat but I like all the vegetarian dishes provided. Tasted very good. There’s a small fried fish and few sashimi slices. My husband rates the food to be 3/10 while I rate it 5/10 as I am amazed at how they make vegetarian dishes so well.
They do not serve any fish for breakfast which is quite unlike other ryokan we had been to. They had more vegetables and an egg for breakfast. I liked it though.
The ryokan had free shuttle service for pick up and drop off to coincide with the bus times, very convenient, responsible and timely.
EEls 300377I had a truly wonderful stay at Hatago Nagomi. From the moment we arrived, the service was exceptional. The staff were incredibly warm, attentive, and genuinely caring. Their hospitality made us feel so welcomed and comfortable throughout our stay.
The food was absolutely amazing. Every meal was beautifully presented and thoughtfully prepared. The dishes were not only delicious but also showcased the freshness and quality of the ingredients. It was truly a highlight of our trip.
The view from the hotel was breathtaking. Overlooking Lake Chuzenji, the scenery was peaceful and stunning, especially in the morning. Waking up to such a beautiful view made our stay even more memorable.
Thank you to the entire team at Hatago Nagomi for the excellent service, super nice food, and unforgettable hospitality. We would definitely love to come back again!
LlimmaysallyThe Knot Utsunomiya is a brand‑new hotel (opened December 2025) with a prime location directly opposite Utsunomiya Station, and it does feature a stylish café and restaurant. However, my overall stay was disappointing.
- Check‑in & Service: Staff seemed inexperienced and a bit confused. When I requested extra pillows, I was told only one extra could be provided because the hotel “does not have so many pillows,” which felt unusual for a new property.
- Lobby & Atmosphere: The lobby music was very loud, making the space feel noisy rather than welcoming.
- Room Design: The room looked spacious at first glance, but the layout wasn’t practical. The table was tiny, leaving little space to put personal items. It felt like the design prioritized appearance over usability.
- Noise Issues: Soundproofing was poor. I could hear conversations from the next room and even snoring at night. In the morning, housekeeping staff made loud noises while cleaning other rooms, which disturbed my rest.
- Positives: The café and restaurant are nice, and the location opposite the station is extremely convenient.
Overall: While the hotel is new and well‑located, the service, noise control, and room functionality need improvement. Hopefully, with time and experience, The Knot Utsunomiya will refine its operations and deliver a more comfortable stay.
GGuest UserThe location is really good. 10 mins away from the station. Easy to find. Big hotel, about 11 floors. The room is quite spacious, part in western style with beds and part in japaneese with tatamis. There is sink in themiddle of the room, quite comfy. Good view to the mountain and forest from the window, 9th floor. Nice yukata to wear, i liked the outerpart. Breakfast and dinner is buffet, quite big choice, free beer for dinner, not so many fruits, no cakes for breakfast (dinner only). There is sushi and sashimi choice, delicious food. Onsen is quite good, clean, big. Will recommend to stay here
GGuest UserLocation: Fantastic! Both train stations and the bus terminal are within sight, making transportation incredibly convenient. There's a large supermarket about 600-700 meters away, which is great for groceries.
Room: The triple room isn't small, and the beds are comfortably firm. The heating in the room was a bit strong, and a humidifier would have been nice.
Amenities: You can pick up various toiletries at the front desk. On the first floor, there's a self-service coffee and tea bar, which is lovely for relaxing with a drink and enjoying the view after a day out. The hot spring has both indoor and outdoor pools, but there are only five showers. If you go during off-peak hours, it's not crowded. The large public bath only has a hairdryer, no lotions or anything else.
Breakfast: The menu changes daily. While not super extensive, the overall quality is excellent. The Japanese curry rice is delicious, and the bread is also good.
11002021962The environment is elegant, and I really liked the Western and Japanese style rooms. The spa was also very comfortable 😌...
Breakfast is too early, 7:30 and 8:00 – I'm still half asleep! This is a vacation, not going to work. Can't the time be pushed back a bit?
We booked dinner, but we arrived late at 7:50 PM, and dinner was gone. We had called them at 7:10 PM to let them know we were stuck in traffic, but the hotel said dinner was gone and wouldn't refund us 😏.
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