3-Star Hotels in Puebla State, Mexico

This is an extension from our previous stay. We think this is one of the best hotels in Puebla for the price. The rooms are large with a partial kitchenette that has a small sink, fridge and microwave. The AC worked all the time and was cold and the water pressure along with hot water was consistent and enjoyable. The beds were very comfortable. All other amenities were a plus such as drinking water, coffee and coffee cooker. The hotel is in a great location that is walkable in a pleasant neighborhood. It is very easy to catch a taxi by the hotel. Everything about this hotel was just wonderful. We extended three times here during our stay in Puebla and while the Day of the Dead was going on. Would highly recommend this hotel.

This place is ridiculously badly managed. The rooms are noisy, and it gets even worse on Thursdays, when they hold an event that doesn’t end until 11:30 p.m. If you’re tired and hoping to get some sleep, good luck. The reception staff were unfriendly, and the service was terrible. The room was poorly cleaned, with the toilet being the most disgusting part—I’ve attached a photo. The restaurant’s opening hours are ridiculous. By 2 p.m., there was no food available, and when I asked for dinner at 9:30 p.m., the restaurant was already closed. There was no room service either. It’s a real shame because the place is gorgeous and the waiters were really nice, but the poor management and cleanses lets the whole experience down.

📍The location is really good, same area for a big commercial area: restaurants, bars, stores, gym… 🅿️The parking lot is shared with the mall, don’t forget to ask the reception desk to validate your parking ticket. 👩🏻💻The lady from the front desk was really helpful and friendly 🛏️ The room has the basic equipment, the bed is really comfortable and they offer 2 kinds of pillows: soft and middle hard 🍳The breakfast is good, you can order eggs to your liking, there is fruit, bread, etc.

The windows were completely sealed shut and couldn't be opened. The room smelled terrible when I first entered, making me dizzy. It took a while to feel a little better after the air conditioner had been running for a long time and the door was left open. The elevator was also very old and slow. The bathroom didn't have a shower curtain, so after showering, the entire floor was soaked and wouldn't drain.

The location is very clean, comfortable bed, good attention and close to everything. All is very good but I thought it was very bad that in the shower the soaps you have are from soap boats for your hands! I think it's not expensive to have a shampoo boat and a body soap boat, but it's a bad picture of all the good hotel.

In general our experience was very good, service was good and even when the staff had a lot to do, they offered great service. The room could've been cleaner and there was a high noise on the bathroom when turning the light on, but other than that everything was good.

Todo muy bien con la habitación, ojo que al ser en interior sólo hay una ventana por la cuál llega un poco de luz de sol; si es un problema para ti mejor reserva una de exterior. Para mí no lo fue ya que estuve fuera todo el día, cuando regresaba ya había oscurecido. La localización es excelente, a sólo unos pasos de centro de convenciones,. Sólo tengo un par de observaciones: - Con el servicio de camarista: el primer día dejé el corbatín de ”no molestar” para que no pasaran a limpiar mientras iba a desayunar, ya que iba a regresar para arreglarme para luego salir; entonce dejé el corbatín para que ya pudieran entrar; el detalle es que no volvieron a dejarlo en la habitación; y el segundo día que cambiaron las toallas no me dejaron una para secarme las manos, sólo dejaron toallas de baño - El desayuno del sábado tomó mucho tiempo para que me atendieran, no sé si era por el hecho de que era desayuno pagado del hotel o porque tenían 2 reuniones y poca gente, pero sí fue algo molesto

Comfortable, quiet, clean and located on the edge of historic centre and a couple of blocks from museums, restaurants, main square, etc.

It is connected to a large shopping mall in Puebla, so you can eat, shop and stay at once. Because it is a large shopping mall, there are many security agents, and the guards on the first floor of the hotel guard the entrance and exit, so it is safe. It's also good to call Uber. Wal-Mart is 10-15 minutes walk away, so if you need anything, you can buy it here. There is nothing particularly good except the advantage of being attached to a large shopping mall. Most of the hotel staff are friendly, but the sound insulation is very weak. At 12 o'clock in the daytime, the sound of cleaning the guest room in the hotel, the noise of people, and the hammering can't rest comfortably. Most of the rooms are aging. I can't recommend restaurants inside the hotel, but the food that is strangely served as room service is large and tastes good. Hotel staff try to solve it within the given range.

On the first night of check-in, I found hair and shoe prints on the sheets. The front desk phone was called for an hour and no one answered. I went downstairs to the front desk to ask for a change of sheets. It was another hour and no one came. I went downstairs again to urge, and then someone changed the sheets.