Location is not as it seems. Every time we have to go to the white beach or other areas, it cost a lot on those tricycle rides. I mean a lot it adds up to more than 2k going here and there in just 3 days. The hotel itself is great, spacious and clean. Service can improve a bit, not attentive at times. The food must improve a lot, butter chicken is not butter chicken, more like turmeric ginger chicken. I expected authentic Indian if the owner is Singaporean Indian. The worst part is the stairs to climb to the hotel after a long day of exploring. Hotel does not allow consumption of outside meals, which is a very restricting policy, forcing you to only buy in house meals, in which so much of it is out of stock and has very limited time frame to order. Book this if you have money to throw here and there, and if you have your own transportation.
Overall, hands-down the staff are top notch in the quality of service with one exception on the front desk staff when I arrived at the hotel.
The hotel is a lil run-down. My room wasn't well-lit. Although I didn't need much of the internal light. I only needed to open the window curtains during daytime.
Water pressure? Good enough. Temperature? Good enough. Toiletries? Not much, although I think it's a move to make it ”eco-friendly”. I appreciate that instead of water bottles, pitchers are provided and a water dispenser by the hallway is available. No complimentary coffee/tea. TV? Forget about it, channels are few you are better off using your Netflix.
Bed? Warm and comfy. Towels? I think some of the towels need replacement.
Lobby? Good enough if you have visitors.
SG? Very polite and would always open the door for me. They even offered if I needed a ride to the airport (which I did)
Beautiful resort just on the beach.
Very clean with spacious rooms with balcony. A very good place for relaxing.
Breakfast should be better. Not much for vegetarians.
A lot of meat and sausages.
Our overnight stay at Citystate Asturias Hotel proved to be a delightful introduction to Puerto Princesa, offering a warm welcome and impeccable service from start to finish.
From the moment we arrived at the hotel after a long flight, we were greeted by an exceptional team of staff who went above and beyond to ensure our comfort and satisfaction. Despite the numerous bags we had in tow, every member of the staff, from the guard to the receptionist, eagerly assisted us, making us feel truly valued as guests. A special mention must be made for Henry at the Front Desk, whose hospitality and professionalism stood out during our stay. From arranging our airport transfer to facilitating our check-in and check-out, Henry's dedication to ensuring our needs were met was evident at every turn, making him a true asset to the hotel.
Entering our room, we were pleasantly surprised by its cozy charm. While it may not boast the sleek modernity of newer establishments, the room offered everything we needed and more. The comfortable furnishings, coupled with thoughtful amenities, provided a relaxing haven after a day of travel.
One of the highlights of our stay was the complimentary buffet breakfast offered at Citystate Asturias Hotel. With a wide array of options to choose from, ranging from local delicacies to international favorites, the breakfast spread exceeded our expectations in both variety and taste. It was a delightful start to our day, setting the tone for a memorable stay in Puerto Princesa.
Overall, our experience at Citystate Asturias Hotel was marked by exceptional hospitality, comfortable accommodations, and delectable dining options. For anyone seeking a welcoming retreat in Puerto Princesa, this hotel comes highly recommended, thanks to its attentive staff, cozy rooms, and sumptuous breakfast offerings.
Enjoyed our stay here. Room was nice and bed was comfortable. It met our expectations. Lots of amenities and activities. The pool was amazing and the view is great. Perfect sunsets. Water was not potable so stock up on water. We got the jr. suite but it was really like a deluxe room but ok for the price. Would love to have seen a regular suite and the view. Breakfast was good each day. We only ate dinner once on the roof but it was raining and we didn’t enjoy it very much. Staff was excellent. Recommend staying here when you’re in el nido.
We liked the amount of plants and the room was spacious and clean, as well as the pool, but the service was very poor. The front desk is not 24h and there is no laundry service on site as written in the hotel description. We were told that they would take care of the laundry somewhere else, but when we came back the next day to pick it up we were told nobody took care of it so we had to pack our dirty laundry. The AC didn’t work properly in the room, the bathroom was smelly, and there was no water dispenser. We just didn’t really feel comfortable or taken care of.
One of the best hosts we had travelling Asia, he was a legend and very open and honest. We were not at the hotel very often and came and went at very stupid times but they were always accommodating.
Our experience was good overall. The staff are nice. The place is accessible and actually on the beach front. Would definitely rebook again when we visit White Beach of Puerto Galera.
Very Good
49 reviews
8.1/10
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9.2/10
Great
AAnonymous UserGood service. Each room is equipped with a locker. They can let you borrow a lock if you don’t have one. The room I got had 2 bunk beds and. was assigned the lower bunk. Each bunk has its own dedicated lamp, charging space, sleeve where you can place small items, and a drying area for damp towels, etc. They hostel also has a daily room service for cleaning.
Rooms include daily buffet-style breakfast which starts at 6 am. It was sufficient and their eggs and pancake station is never a miss. They have plentiful staff that can assist their guests throughout their stay.
GGuest UserThe staff of the hotel is extremely polite, hospitable and friendly. We got upgraded to the Superior Suite with an ocean view as there were no more regular rooms left, and it was very pleasing. The view was amazing, breakfast was delicious and the hotel does also offer SPA services for reasonable prices, which I highly recommend to explore. Beach is 1 minute walk from the hotel, basically next to it and you can swim there. Downtown is a little bit far to go by walk, however if you take a tricycle, it will take about 5 minutes.
A big concern that we had was ants. A lot of ants rushing near the trash bin.
Also, a shower head was quite dirty. Shampoo was provided in a little plastic package of 5 ml maybe, which is barely enough for long hair ladies. Shower gel was not provided at all, only a tiny peace of soap, so I highly recommend to buy or bring your own hygiene products.
AAlexey VerbitskyA nice location, but our room on the ground floor was dark and damp, we constantly caught a cold because of the air conditioner, there is no balcony, only access to the mini pool that resembled a mini paddock, it did not work for heating, there is no breakfast here, it's a pity that there was no room for us on the second floor, which affected the vacation in this place we were not satisfied because he is good in the photo but not very good in reality + all these disadvantages that no one wrote about.
Next time, I'll choose a much more comfortable place to vacation.
MMarie Pauline WilsonWe are super tired when we get there and surprise that the food was great. Highly recommend. They have free massage tables. Breakfast was great. I wish they could update their bedrooms the tv doesn’t work. No hot showers. Ac was not working well.
GGuest UserBeautiful resort just on the beach.
Very clean with spacious rooms with balcony. A very good place for relaxing.
Breakfast should be better. Not much for vegetarians.
A lot of meat and sausages.
JJiro YuanOur overnight stay at Citystate Asturias Hotel proved to be a delightful introduction to Puerto Princesa, offering a warm welcome and impeccable service from start to finish.
From the moment we arrived at the hotel after a long flight, we were greeted by an exceptional team of staff who went above and beyond to ensure our comfort and satisfaction. Despite the numerous bags we had in tow, every member of the staff, from the guard to the receptionist, eagerly assisted us, making us feel truly valued as guests. A special mention must be made for Henry at the Front Desk, whose hospitality and professionalism stood out during our stay. From arranging our airport transfer to facilitating our check-in and check-out, Henry's dedication to ensuring our needs were met was evident at every turn, making him a true asset to the hotel.
Entering our room, we were pleasantly surprised by its cozy charm. While it may not boast the sleek modernity of newer establishments, the room offered everything we needed and more. The comfortable furnishings, coupled with thoughtful amenities, provided a relaxing haven after a day of travel.
One of the highlights of our stay was the complimentary buffet breakfast offered at Citystate Asturias Hotel. With a wide array of options to choose from, ranging from local delicacies to international favorites, the breakfast spread exceeded our expectations in both variety and taste. It was a delightful start to our day, setting the tone for a memorable stay in Puerto Princesa.
Overall, our experience at Citystate Asturias Hotel was marked by exceptional hospitality, comfortable accommodations, and delectable dining options. For anyone seeking a welcoming retreat in Puerto Princesa, this hotel comes highly recommended, thanks to its attentive staff, cozy rooms, and sumptuous breakfast offerings.
GGuest UserThe service staff is very friendly, and the location is very convenient. You can walk to the busiest street in town and the seaside! The twin room we booked is facing the sunset, so it is very convenient to watch the sunset from the room. The room is big, but you just need to pay attention to whether there are mice...
MM2fvyb58w****I have to give the hotel staff 100 stars! They always greeted us with a genuine smile, helped us with our luggage, planned our itinerary, and arranged transportation flawlessly. Their thoughtful service was truly touching, and we will definitely be back next time.
AAnonymous UserWe recently spent a few nights here and overall, it was a decent experience. The cleanliness of the hotel was good, although I did notice that the chairs in our room could use a vacuum, as they had some dark stains. Additionally, the room’s smell could be improved to create a more welcoming atmosphere upon arrival.
On the plus side, I absolutely loved the mattress and comforter; they made for a very comfortable sleep. The location is a major advantage, being right in front of the mall, making it easy to access shopping and dining options.
The staff were generally nice and accommodating, though I found the waiter at the restaurant to be a bit shy. He seemed to lack communication skills, as he didn’t greet customers or smile, which detracted from the overall experience. I think he could benefit from some additional training in customer service.
As for the food, while it was fine, I felt that the prices were a bit steep considering the typical quality and serving sizes.
In summary, while it's not a luxury hotel, it provides a decent stay with comfortable accommodations and a good location. It just needs a few improvements in cleanliness, ambiance, and service training to enhance the guest experience. I appreciated the thoughtful touch of receiving pens upon checkout :)
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