3-Star Hotels in Western Cape, South Africa

We visited the hotel in January 2026. We loved everything, the studio room with a balcony was absolutely top-notch! 🔥 The location is convenient, and there's parking available. The only downside was that the washing machine in our room wasn't working, and we constantly had to ask for access to a laundry room, which was a bit annoying. Also, a rather unpleasant incident was being charged 350 for a stained sheet. This was purely accidental due to unavoidable feminine circumstances...

Great place. Amazing amenities. Wonderful location right opposite Canal Walk. Could do with an AC. Should have a reception at 9 palms, not having to go to the Crystal Towers to collect keys. Wifi password should be given to guests at check in

This bed and breakfast is in the ideal location to visit Simon’s town and its coastline however the actual set up of the bed and breakfast is a huge let down. We arrived to find our room was not ready, once it was the place still looked unkempt, there was a bucket in the bath, the furniture had not been returned to its original locations well and the complimentary items seemed used. On our second night there was load shedding a common occurrence however there seemed to be no precautionary measures taken and we had to use our phone lights to climb the three flights of stairs to our room only to find the rechargeable light (obviously for such occasions) had no batteries and was therefore useless. As South African citizens we fully understand the uncertainty of power but for the cost and normal clientele of this accommodation we really expected there to be more in place. The meal times had been adjusted for the convenience of the staff who were on the premises compared to the welcome sheet details we received on arrival. The whole place seemed to be being run by support staff with no obvious manager on site for the three days we were there (we stayed over a weekend which I would assume to be a prime time) There is about 4 parking sports in front of the building but they were not being used to their full potential and often we had to park a little further away. Overall the location was the main positive. Considering the price we would have hoped to have better amenities and hope that the profile for this accommodation can be amended as there are no pools on the property unlike what the description had lead us to believe. Luckily the charm of Simon’s town and the beaches made up for the serious lack of attention to detail and luxury you would assume a place this price and in this location would have. 3/10 would probably not go there again.

Would I stay at this hotel again? My answer is no. First, it's located on some kind of pedestrian street, which is very noisy in the evenings and at night. There are a lot of homeless people walking around and sleeping right on the street, so you don't feel very comfortable in this area. Second, there was a group from Russia staying there, and two of them had money stolen—one from their safe, and the other from their suitcase. I don't know how that situation was resolved. The breakfast was average, nothing amazing, but decent for the price.

Overall, it's a decent hotel. My room didn't have an iron or a closet. There's no microwave available for use. It's perfectly fine for a 1-2 day stay, but I wouldn't recommend it for longer. Housekeeping was daily, which was great 👍🏻. Breakfast was a buffet with a good variety.

I extended my stay multiple days at the hotel since I had no complaints. But when I first checked in the shower pipe wasn't working properly and the whole handle for the water valve came off. I called reception and they came to fix it right away. After that it was fine. Water pressure could be better but oh well.

The hotel's rooftop restaurant is delicious. It's right next to a shopping mall, an aquarium, Robben Island, and the Zeitz MOCAA museum. Truth Coffee isn't too far either. It's very safe, so solo travelers can walk around and explore the local food scene without their moms worrying about them getting robbed.

I really liked the accommodation. It is located within walking distance from the bus stop and taxi rank. nearby and also within walking distance of the city center, Main Street, observation decks with stunning views and the beach (but the water is terribly cold and you will not be able to swim in any of the beaches in Plettenberg Bay). I was met by a pdministrator named Debbie. She is very friendly and smiling, tried to help in everything (even in things that are not part of her duties). The reception has all the information about the attractions nearby, local taxi numbers (bolt taxi does not work in Plettenberg bay), information about restaurants and their menus, and you can book excursions. the room itself was very clean, including the toilet was in perfect condition. there is a TV and everything that is stated in the ad. on the downside, I spent only one night at the location, but the electricity was turned off twice (both times in the evening) (but there was no light on the entire street, or maybe in the entire city, so it's not the fault of the accommodation). Plettenberg Bay itself is amazing (and safe even after sunset)

Apart from the hassle of a self service checkin, this place has all the amenities, the space and the crew to make your stay a comfortable one. Beds come with individual lights and charging points, as well as a decent size locker to stuff your day pack. Each bed also comes with a small compartment to stuff your small items. There’s a super mart next door for the self caterers and the bus stop is just a skip and a hop away.

The room is perfectly clean, with new furniture, mattresses, and bedding. The reception staff is friendly and efficient in resolving any issues. However, I would like to address the room's design, which is very office-like. I believe that a brighter color scheme would make the room more inviting. Additionally, I feel sorry for your staff, as they are treated unfairly. The man outside is forced to stand on the porch all day to open the gate! Regardless of the weather, whether it is hot and sunny or cold and windy, he does not have a place to sit. Why don't you put him in a separate room where he can sit? And put a camera on the gate, so that when he sees a car approaching, he can open the gate. It's a simple solution! Doesn't the receptionist even have a chair? How is that possible? If she's tired or has swollen feet, how can she greet guests? It doesn't matter to the guest whether she's standing sitting. But it matters to her! Take better care of your staff, and they will return the favor! I really hope for positive changes in your hotel and for your employees!