Chatan Villas

Comfortable hotel. Next to American village and only 2 minutes walk yo the Depot seaside. Beach next to it is not very clean but super easy to access. Room is really big compared to other hotels in Okinawa. Suitable for family guests. Pool access need to be charged so we didn’t go. Looking forward to go again to try their onsen :-)

The room smells musty. In our opinion the bed was very hard, the pillows were bad. The air conditioning was quite loud. The receptionists were only partially friendly. The worst thing was that,if you have a tattoo you are strictly forbidden from using the wellness area and you have to pay extra. So what? It's 2024. The highlight was that, there is a Lawson in the hotel.

We stayed one night at the hotel and the service as well as friendliness of the staff members was amazing from the first until the last minute. The room was spacious, very clean and comfortable. If I come back to Chatan, I'll definitely will stay at this hotel again.

Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one! Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!

Okinawa for the first time in 13 years, beach tower for the first time in 13 years The room is large, the hot springs are very satisfied with the facilities and location such as a heated pool, but ... I was disappointed with the response at check-in. Arrived at the hotel at 16:00 after sightseeing, the lobby was full of people waiting for the reception, and I couldn't be guided at the entrance, so I searched for the staff on this side and told him that I wanted to accept it. Then, I was given a number tag saying, ”We accept it in order, so please wait with this number.” .. When 50 minutes have passed, I look for the staff again and check how long it will take, and he said, ”I can't understand the time. It takes time to confirm because there is a confirmation of the coupon.” Change the question and I ”How long are there waiting?” Staff ”Please wait .. There are 9 more groups in front of you.” I ”How long is it taking for one group?” Staff ”About 15 minutes” Me ”Does it take more than 90 minutes !?” (I don't have a calculation (; ^_^) Staff ”Yes” I'm surprised and can't speak. .. I've already waited for 50 minutes, but more than 90 minutes? ?? ?? I know I can definitely wait for more than 30 minutes If so, there may be a way to guide you in advance, or to leave your luggage first and put it in a hot spring or pool ... I was angry at this response from the first day. Also two months ago Despite his appointment, he said, ”I upgraded to a room above one for free because it will be a very popular room.” I thanked you, but when I went to the room The door is half open? I can hear people's voices from inside. I was surprised to see the cleaner 々. Isn't it an upgrade or a staff reception mistake? I was convinced. The view is not good if it is a family room. I would like to review the system at check-in and review the education of the staff.

We stayed for one night at DoubleTree by Hilton. Upon check-in, we were welcomed by the signature DoubleTree chocolate cookie. It was declious but unforunately, not really warm. We booked a terrace room with sea view and it was large and very comfortable. The package we booked came with a 90-minute buffet dinner at Hilton Hotel, which was scrumptious and we got to try many signature Okinawan dishes. As a DoubeTree guest, we could only use the facilities in Hilton and we joint their sunset yoga class. The instructor was very friendly. It was conducted in Japanese, but body language matters the most in terms of sprots. Believe it or not? It was my first time trying yoga and the experience was pleasant in general. We also tried their buffet breakfast. The range of selection for food was wide and I recalled that they even had soft serve. The quality was good and worth trying. There was also a Lawson convenience store around the corner and the hotel was very conveniently to the seaside. If I have to pick on one thing about the hotel, I hope that there will be more activities for hotel guests to join and there could be counters selling desserts like sliced cakes for hotel guests :-) All in all, I really enjoyed my stay at DoubleTree and will definitely join again!