AAnonymous UserOverall, the guesthouse indeed has a very vintage and elegant vibe, full of character. You can tell a lot of thought went into the design. I've eaten here before on business trips and found the food to be excellent. This time, with a business trip extending into the weekend, I decided to book this place to relax.
However, I never expected to encounter such significant hardware issues. My room was directly connected to the air conditioning unit. After checking in that evening, I noticed the sound was unusually loud, and I could even feel a certain vibration. When I brought it up with the hotel, they didn't immediately send someone to check. Instead, they just quickly replied that all rooms are connected to AC units and are the same, and that they would send a pair of earplugs to my room. (My guess is that perhaps because I had asked during check-in if there was a chance for an upgrade during the off-season if the hotel wasn't fully booked. Firstly, I almost always ask, and if it's not available or not possible, I completely understand and wouldn't make a fuss, as it's just an extra request that wouldn't affect my mood since it's normal for upgrades not to be possible. So, I don't know if the hotel thought I was being difficult and quickly dismissed me without investigating.) Of course, I did think that maybe wearing earplugs would help, and I generally sleep very well, so I figured it wouldn't affect me much. Although before going to sleep, the noise was genuinely very irritating. But I still tried not to let it bother me and went to bed early. Unexpectedly, I was woken up in the middle of the night even with earplugs in, because there was indeed some vibration. If you're interested, you can check out the video I took in the dark by the bedside. The bed is at least 1.5m away from the window, yet you can hear the machine's sound so clearly.
The next day, perhaps the hotel realized some shortcomings, as they kept apologizing and offered a series of solutions, including complimentary drinks. But honestly, I still hope that friends booking hotels will see this review, and I also hope the hotel can truly implement improvements.
Firstly, not every side of the building has an AC unit. Everyone booking a room in the future should clarify this. If the service were truly attentive, and they had checked the room, even moving me to one without a sea view would have been acceptable. The primary function of a hotel is to allow guests to rest well! This is fundamental.
Secondly, this partial sea view room is completely pointless; there's hardly any sea view at all, at most you have to strain incredibly hard to see it.
However, I must say, their food is still delicious. As the weather was cool, I chose a seat on the sea-facing side (yes, it required a long walk and was a bit further from the kitchen) and it was a bit cold, but it didn't affect the aesthetics or the taste. The young lady who delivered the food in the morning was also very gentle and lovely. I hope this rating doesn't negatively impact her. The more serious issues lie with those responsible for the guest rooms.
I think if I have another chance to go, I might only choose to dine here.
Show more