Villas in Riau Islands, Indonesia

Unfortunately, my overall experience during this stay was quite disappointing, and I feel there is still a significant gap between the hotel’s standards and the actual guest experience. First of all, the breakfast selection was quite limited. On the second day, the spring onions served at breakfast were already dry and wilted, giving the impression that they had been left overnight. They certainly did not look fresh, which was rather concerning in terms of food quality. The cleanliness and maintenance of the room also need improvement. The glass windows were covered with obvious wiping marks, making them look dull and far from clean or bright. The bed sheets, duvet covers and bath towels also looked quite old and worn, with some appearing dark and discoloured. This made the room feel less clean and comfortable than expected. The soundproofing was particularly poor. When the neighbouring room played music, the sound was so clear that it felt as though the music was playing inside our own room. This seriously affected our ability to rest. The bathroom could also be more thoughtfully designed. The shower head was positioned too low and would be much more convenient if it were installed higher. Not every guest prefers using a bathtub, so providing a more practical and comfortable shower option would give guests greater choice. I hope the hotel will focus not only on its appearance and marketing, but also on the basic details that directly affect the guest experience, especially cleanliness, bedding and towels, soundproofing, breakfast quality and room facilities. Based on this stay, there is definitely considerable room for improvement.

The hotel is only 15 mins from the port and they were ready and waiting to collect us which is great for families. The place is immaculate and the staff welcoming. Best book your trips when in Bintan for better prices. Breakfast is brought to your room in the mornings and make sure not to leave any food out as the local wildlife loves to visit :). There is a small mall opposite a bit of shopping. Spa on site is very reasonable and excellent service. On the whole a very relaxing place.

Very clean and tidy. Enjoyed lifestyle away from city hustle and bustle. Surprised, no mosquitos surrounded by trees. Swimming pool was very clean. It will be convenient to have vending machine softdrinks at reception lobby. No bathway to reach the jetty.

The villa was huge, rooms are spacious and suitable for big group gatherings. The downside is there are quite a number of mosquitos which we dare not go to the pool. So my kids are very disappointed and sad. It is conveniently located near a few shopping malls and eateries, about 10-20 mins away by Grab.

The owner was incredibly kind and attentive. When we arrived, there was no water at the house due to a main pipe repair in Batam, but the owner truly took responsibility. They provided us with buckets and a gallon of water. The accommodation was very comfortable and beautiful, and all facilities were usable. Highly recommended for large families. Hope to see you again!

2nd floor toilet got some moist smell. Others all good.

Powerful resort the water is clear very near the lobby just 3 flights of stairs up

I ordered from this application, got a cheap price, but from the beginning of check in, the receptionist was really unprofessional. Maybe because my booking price was cheap, huh? So it was like being discriminated against. Not given a welcome drink, even though it was only tea, it took a long time, starting from checking in at 14.20, only given the villa key after 3, the excuse was that it was being cleaned. When I wanted to have breakfast in the morning, I was asked to pay even though it was free for 2 people as written in the application, when parking the car in front of the villa, it was said to be for other visitors. Really disappointed with the personnel who worked. Even though I also stayed here last year. Not again. Hopefully the owner of Nongsa Point will evaluate the quality of the receptionist. If the others are okay, no problem. If you're going on vacation, it should be a mood booster, but instead I'm annoyed by this. Is it because they're locals? If they're foreigners, maybe they're friendlier, no way.